BookMyGarage Reviews 

9,095
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,608 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the staff's professionalism, friendliness, and helpfulness, making interactions pleasant and efficient. The booking process was straightforward and easy, offering quick and convenient scheduling, while competitive and reasonable pricing ensured transparency and good value. This contributed to a positive overall user experience for many people. However, some customers noted booking issues, such as garages not expecting them or cancelling appointments. A few also reported concerns about incomplete services, inaccurate assessments, or being charged for undone work, with some expressing worries about potential upselling from certain garages.

What people talk about most

Service

People report positive experiences with service, often highlighting efficiency, competitive pricing, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, efficiency, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable costs for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its ease of use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my very first communications everyone was very friendly and helpful. I was given a lift home after I dropped my car off. A really helpful gesture when you live on the tops! When the car was ready... See more

Company replied

Rated 5 out of 5 stars

I can always rely on AJS Autos to help me with my car, and every time I turn up unannounced, they help me and are very efficient. I’ve had a lot of little problems with my car and they are always able... See more

Company replied

Rated 5 out of 5 stars

Quickly gave a list of garages and price for comparison. Straight forward and easy to book selected garage. Also hassle free when, due to error, I made an incorrect booking and had to make a cancel. I... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

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4.8

All reviews

(9,095)

2,648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!

We're delighted to hear that you received great service and quality workmanship from the garage. Positive feedback like this is always wonderful to receive.

We're pleased that we were able to connect you with the garage, and we'll be sure to pass your kind comments on to their team.

We hope to assist you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy booking process and whole process…

Easy booking process and whole process went smoothly.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!

We're delighted to hear that you found the booking process easy and that everything went smoothly from start to finish. Making it simple and convenient to book trusted garages is exactly what we strive for.

We really appreciate you taking the time to share your experience and thank you for choosing BookMyGarage.
We look forward to helping you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The staff were very helpful in…

The staff were very helpful in everything

20 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!

We're delighted to hear that the staff were so helpful throughout your experience. Providing excellent customer service is something we greatly value, so it's wonderful to know that the team was able to assist you with everything you needed.

We really appreciate you taking the time to share your feedback and hope to help you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

keep it up lads......

great mechanics....great communication......and most important great job.....will defo use again......keep it up lads......

21 March 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!

We're delighted to hear that you received great communication and a great service from the garage, and that the work carried out met your expectations. It's especially rewarding to know that you'd be happy to use them again.

We're pleased that we were able to connect you with the right garage, and we'll be sure to pass your kind comments on to their team.

We look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good staff good service

Good staff good service

19 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!

We're delighted to hear that you received good service and found the staff to be friendly. It's always great to know that customers have had a positive experience.

We're also pleased that we were able to connect you with the right garage for your needs. We'll be sure to pass your kind feedback on to the garage.

Thank you for choosing us, and we hope to help you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very good

Very good! Nice and friendly people.

19 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review!

We're delighted to hear that you had a positive experience and found everyone nice and friendly. Providing a great customer experience is really important to us, so it's wonderful to know our efforts made a difference.

We truly appreciate your feedback and look forward to helping you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Definite 5-Stars

Recently used BookMyGarage to arrange a service and MOT. Well laid out website and the booking process was extremely easy too
Provided the "checklist" for the garage and a copy for myself - Will definitely use again

20 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!

We're so pleased to hear that you found our website well laid out and the booking process for your service and MOT extremely easy. It's great to know that the checklist was helpful for both you and the garage.

Thanks again for choosing us, we look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to use and reliable

Easy to use, cost effective and reliable. Never had issues with any of the garages I've booked through the website. Have used a few times in the past and will use again.

20 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!

We're delighted to hear that you find our service easy to use, cost-effective, and reliable. It's especially great to know that you've had positive experiences with the garages you've booked through our website and that you've chosen to return to us multiple times.

Your continued trust and loyalty mean a lot to us, and we're thrilled that we've been able to help make arranging your vehicle servicing and repairs straightforward and hassle-free.

Thank you for your support, and we look forward to helping you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

It was very quick to find what i needed.

It was quick to find what you want and it given you a number of garages to pick from and what service you needed.

20 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!

We're delighted to hear that you found it quick and easy to find the service you needed, and that having a choice of garages helped you select the option that was right for you. We work hard to make the booking process as simple and convenient as possible, so it's wonderful to know that this was reflected in your experience.

We really appreciate you taking the time to share your feedback and hope to assist you again in the future!

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

easy booking

easy booking, good communication and the engineer sent was excelent

19 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!

We're delighted to hear that you found the booking process easy, communication was good throughout, and that the garage provided excellent service.

We're especially pleased that we were able to connect you with the garage and help make the experience a positive one.

We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind comments on to the garage.

Thank you for choosing us, and we look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good communication

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!

We're delighted to hear that you experienced good communication throughout the process.

We appreciate you taking the time to leave a review and look forward to helping you with your motoring needs again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Nice & easy and way cheaper…

Nice easy BOOKING process much cheaper Booking through my Garage than going direct

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!

We're delighted to hear that you found the booking process nice and easy and that you were able to secure a better price through BookMyGarage.

We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Car MOT

Booking process, price, proximity

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!

We're delighted to hear that you were pleased with the booking process, the pricing, and the convenience of finding a garage close to you.

Making it easy for customers to compare local garages, secure competitive prices, and book a convenient option is exactly what we strive for, so it's great to know that we delivered on those key factors for you.

We appreciate you taking the time to leave a review and look forward to helping you with your motoring needs again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Second time usmoting this garage

Second time using this garage. Mot for my car and my son's car, they fitted us in at short notice.
Friendly, knowledgeable and gave some helpful advice.

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!

We're delighted to hear that you've now used this garage for both your car and your son's car, and that they were able to accommodate you at short notice.

It's great to know that you found the team friendly and knowledgeable, and that they took the time to provide helpful advice alongside carrying out the MOTs. Experiences like this are exactly what customers hope for when choosing a garage.

We're glad to have been able to connect you with the garage, and we'll be sure to pass your kind feedback on to them.

Thank you for taking the time to share your feedback, and we look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Cheaper pricing

19 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We're delighted to hear that you found great value through the competitive pricing on the platform.
We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Did what it said on the proverbial tin.

Did what it said on the proverbial tin.
Happy to use again.

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!

We're delighted to hear that the service delivered exactly what you expected and that you were happy with your experience.

We really appreciate your feedback and are pleased to hear that you'd be happy to use our service again.

We look forward to helping you with your motoring needs in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. I dropped my car off at 9:15am and it was ready in less than two hours. They kept me updated with a clear video showing the work carried out, which was a great touch and gave me confidence in the service. Friendly, efficient and professional throughout. I wouldn't hesitate to recommend them and will definitely use them again

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!

We're delighted to hear that you received excellent service from start to finish and that your vehicle was ready so quickly after being dropped off.

It's great to know that the garage kept you updated throughout the process, and that the video showing the work carried out gave you added confidence and transparency. Friendly, efficient, and professional service is exactly what customers hope for, so we're thrilled that your experience reflected this.

We're glad to have been able to connect you with the garage, and we'll be sure to pass your fantastic feedback on to them.

Thank you for taking the time to share your experience. We really appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Reasonable prices combined with good…

Reasonable prices combined with good service - I will use again.

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found the prices reasonable and received good service throughout your experience.
Providing customers with a convenient way to compare trusted local garages and secure great value is what we aim for, so it's wonderful to know we met your expectations.
We really appreciate your feedback and are especially pleased to hear that you would use our service again. We look forward to helping you again in future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Don't bother

Don't bother. Over books appointment for thebhsrahes amd gets cancelled last minute. Eden vauxhal told me this is what happens as it happened to me. Even if u think ube booked you actually have not

11 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to have your appointment cancelled.

When your booking was made, we sent a booking confirmation email to the garage on 11/07/2026. In addition to these notifications, every garage listed on our platform has access to their own garage portal, where they can view and manage all bookings made through BookMyGarage.

We're concerned to hear that this booking was not handled as expected and will be contacting the garage directly to discuss what happened. We will also remind them of the importance of regularly reviewing and managing their bookings to help prevent situations like this from occurring again.

While BookMyGarage provides the platform to connect customers with local garages and facilitate bookings, we appreciate that experiences such as this can be disappointing, and we're sorry for the inconvenience caused.

Thank you for bringing this to our attention. Your feedback helps us work with our garage partners to improve the booking experience for all customers.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great overall experience

Great overall experience

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We're delighted to hear that you had a great overall experience.
Providing a simple, convenient way to compare local garages and make bookings with confidence is what we strive for, so it's wonderful to know that we met your expectations.
We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
BookMyGarage

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