Gatwick Holiday Parking Reviews 

3,820
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process, helpful staff members, and very reasonable prices for the overall service provided. Travelers also note that the shuttle buses run regularly, making the short journey to and from the airport terminal very smooth and entirely stress free. However, some people mentioned minor difficulties with unclear signage, confusing bus stops, or locating the correct parking zones upon initial arrival. A few consumers also experienced unexpected extra fees at the exit barriers or strict booking modification rules when needing customer service support.

What people talk about most

Service

Customers had positive experiences with service, highlighting the easy booking and straightforward drop-off... See more

Location

People report ambiguous experiences with location, highlighting both convenient access and confusing layout... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that everything is smooth,... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as quick, simple, and... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are competitive and often cheaper than the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience at Gatwick Holiday Parking was hassle free throughout. They provided the most competitive quote. Booking was quick and simple. It's easy to find and park at. Shuttle buses are r... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Greet service I booked through a third party, who were not helpful at all. But when I arrived at Gatwick parking the guys were friendly, polite and extremely helpful, it was such a great service and I... See more

Company replied


Company details

  1. Parking Lot

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,820)

1,634 reviews in the last 12 months

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Rated 5 out of 5 stars

Good parking great service

Good parking great service

17 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ali

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how the great the service was when using us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was very easy to get to the parking…

It was very easy to get to the parking with ahead planning via email and the directions was very clear, and also the bus transfer is very fast too ,

14 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Wai Lai

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how quick our bus transfer was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very convenient and avoided additional…

Very convenient and avoided additional journey time with off airport parking

26 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how convenient our parking is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great

No issues experienced.

17 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Surj

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the parking was and that you encountered no issues. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use website

Easy to use website, good value for money

15 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy our website is to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great price fast reliable service for…

Great price fast reliable service for the 3rd time running i fully trust these guys highly recomend

17 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Nicky

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how great the price was and how reliable our service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booked official Gatwick long stay…

Booked official Gatwick long stay parking. It was cheaper than booking it direct. Perfect communication telling me exactly what to do on the day. Will use this company again.

17 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Kirk

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how cheap the parking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Happy

Good and fast transport to the terminal, no problem on the exit.

13 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Kirila

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the fast transport to the terminal and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

Difficult to find the car park…

Difficult to find the car park entrance, ended up going through the drop off area (had to pay £10 for the privilege) even though i didn’t stop. Once I found the entrance found it very full and very few spaces available, bus ride in was good.

2 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Colin

Thank you for taking the time to share your feedback regarding your recent experience with us.

We’re sorry to hear of the difficulties you’ve experienced when entering the drop off forecourt while looking for the car park and for the impact this had on your journey at Gatwick.

Should you wish to discuss this further our Times24 Customer Services Team will be more than happy to help, please visit www.times24.co.uk/contact-ustelephone or telephone 0345 050 7080 making sure to choose option 2 then option 1.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the easy parking and fast transfer bus, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

No way to get trolleys to the parking…

No way to get trolleys to the parking if you have lot of luggage

16 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Kamran

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear of the difficulties you experienced when transporting your luggage through our Mid Stay North car park.

We aim to provide the highest standards of safety and ease of access to all customers using our car parks and we’re sorry to hear that hear that the restricted use of luggage trolleys at our Mid Stay car park caused troubles when you had lots of luggage. Please rest assured your feedback will be shared with our Management Team.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.

Rated 4 out of 5 stars

It would have been a 5 star if not for…

It would have been a 5 star if not for the postcode.
Great service, excellent price and so easy once I found you.
But had i had read the information fully, you had given accurate information.

2 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Paula

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the great service and excellent price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Elaine

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to not having to wait long for the transfer coach and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I have no comments but I would like to…

I have no comments but I would like to rate 5 star because the service was very good.

16 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ganga Bahadur Limbu

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service very good and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Easy parking

Easy parking . Frequent bus services to airport and parking areas.

2 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Surjit

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the bus service frequent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

My car was safe

My car was safe, it make things easier for me. and a bus was also provided to drop and pick me up. The experience was less stressful.

15 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ckaannah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking safe and stress free, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Exceptional!!!

The parking service provided was exceptionally efficient and user-friendly. I anticipate utilizing their services again in the future. Highly recommended.

12 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Brenda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking service efficient and user friendly, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Fantastic

Fantastic
No issues at all
Will continue to use it whenever I am travelling

1 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Paul

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good service from start to finish

Easy to book. Communicated well,
Good instructions and all went smoothly. Thank you

19 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Diane

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book with good instructions and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and easy to book at the times I…

Quick and easy to book at the times I needed to park.

30 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Patricia

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking quick and easy to book, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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