B&M Stores Reviews 5,806

I emailed about stock availability and was instructed the best way to find out which stores had what I was looking for and the reply was really prompt, even over the bank holiday.

The staff was very efficient, kind and most importantly, very keen to help.
In 5 minutes everything was sorted.

I've been shopping at B&M for a while now, and every visit leaves me impressed by just how much value you can find under one roof. Whether I'm popping in for a browse or hunting for something specific, B&M always delivers a genuinely enjoyable experience.
Walking through the doors, there's always a sense of excitement — you never quite know what you're going to find, and that's part of the charm. The store is packed with an enormous variety of products, from home and garden essentials to food, drinks, toys, and seasonal items. As someone who enjoys a good bargain, B&M is right up my street.
What really stands out is the incredible value for money. Prices are consistently low, and you regularly find big-name brands sitting alongside quality own-brand alternatives, all at a fraction of the price you'd pay elsewhere. It genuinely feels like every visit saves you money.
As a company, B&M is doing a lot right. Their range continues to grow, and they clearly understand what their customers want — affordable, everyday products without the fuss. Their seasonal ranges in particular are excellent, whether it's garden furniture in summer or Christmas decorations in winter. They keep things fresh and give shoppers a reason to keep coming back.
The store layout is straightforward and easy to navigate, and staff are generally friendly and helpful. It's no-nonsense retail done well.
Overall, B&M is a fantastic store that consistently punches above its weight. If you haven't paid a visit recently, you're missing out.

Called to a get a receipt to return an item, was dealt with quickly and effectively, agent was very polite and eager to help!

One of the best chain stores in the country I go there at least twice per week love it

Great customer service and staff was very polite and friendly as well as helpful

Hey my name is willliam when I come in your store all your staff aways smile and have a great attitude and make feel good I talk to your team in my work at mc dondals in Urmston

I bought the 5 piece raffia black garden set 2 chairs , sofa and table with cushions which cost £300 the chairs , cushions and table were fantastic easy to assemble however the sofa was a nightmare nothing matching up it wouldnt click together , looked awful the best we could get it was to make it a two seater but still again would fit in the centre all in all very disappointed

I lost my receipt and needed to return some things. The customer service was excellent. Quick replies and was able to resolve my issue without any hassle. Thank you.

The Customer service in Great Yarmouth market gates was excellent Today, I had a problems with a toy that I bought, I got home and found out that it was broken so I took it back in store and They patiently located an resolve my issue efficiently… i’m really grateful for their help and I knew it was a busy bank holiday, but they still went out their way

I wanted to return some mirrors which were no longer required. I lost my receipt so I emailed customer services and Jane was excellent. She very promptly sent me my receipt which I then used. Very pleased with how efficient Jane was. Thank you
Steve

I had a very disappointing experience at the B&M store on Erdington High Street. While the staff were polite and doing their best, the conditions inside the store were completely unacceptable. The temperature was extremely uncomfortable to shop for any length of time.
During warm weather, adequate air conditioning or ventilation is essential for both customers and staff. I overheard multiple customers and employees commenting on how unbearable there heat was,which clearly suggests this is an ongoing issue rather than an isolated incident.
Employers and business have a responsibility under health and safety regulations to provide a reasonable working environment for staff and a safe environment for customers. The conditions in this store appeared to fall below acceptable standards, especially during extreme heat.
The store environment needs urgent attention, as no customer or employee should have to endure such uncomfortable conditions.

It was way to expensive and I got a lot of dirty looks and staff kept barging past

I purchased a tin of paint which I didn’t need after all. Stupid me didn’t get a receipt. I thought it was going to be a real pain trying to get in contact with some one to help me or the usual slow replies we’ve come to expect. But fair doo’s to B&M here. Customer service was fast, friendly & efficient. Thanks a lot Issabelle.

Bought kettle at another branch went ilfaulty did not keep the receipt went faulty in less than 4 weeks took it in to my nearest shop they would not exchange or refund me said i had got take back to the shop i bought it at they were all very unhelpful the staff did not want to no i had the proof on my bank account .

Very helpful at resolving my issue

Spoke to Krista today at customer services. Problem sorted quickly and professionally

I have been twice this week to B&M in Burgess Hill
On both occasions all the staff were delightful and so helpful
I took something back hoping to exchange for a different colour
I had lost my receipt, but was given the customer Service number
I called Christa was so helpful and arranged to send me a copy receipt on line
I will give back next week and use the refund to purchase something else. I look forward to my next shopping experience at B&M Stores
Thank you all, Patricia Brady

Isabelle was really helpful with my request

Friendly staff. Good value for money.

Good selection of products at affordable prices.