Appalling and I am not alone . Booked a room at the Saracens head in Southwell or so I thought .But blue pillow we’re using that hotels image to promote a 2 star hotel 200 miles away in highwor... See more
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Except that we got the old worn out rooms with the hard unpractical bed, the hotel offers a very good breakfast and the overall feeling is holding a 4 star rating hotel. The price was competitive and... See more
this is my edited review after a confrontation about their frivolous posting of our hospitality business in google maps and bluepillow without consultation nor consent. they did not respond to my init... See more
Company replied
Great accommodation, airport pickup was the most exciting, friendly staff and the apartment is well kempt with state of art equipment. The beddings were superb, and the Manager Elther kept on checking... See more
Company details
Written by the company
Il motore di ricerca alloggi globale che permette di trovare la miglior soluzione al minor prezzo.Tutti gli alloggi per te in un unico sito semplice da usare, nessuna commissione.
Contact info
Ripa di Porta Ticinese, 20143, Milano, Italy
- info@bluepillow.com
- bluepillow.com
3.6
Average
663 reviews
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overcharged, followed by dishonest customer service
I booked a hotel in Lombok last month on Blue Pillow’s website. The amount that was charged to my credit card exceeded the amount on my invoice significantly, and I contacted customer service straightaway to report it. Since then, I have been sent in circles, ignored, and effectively stonewalled: eg they gave me the same canned response every few weeks, they asked me to provide screenshots of my invoice (which they had originally sent me??), and then a month later asked exactly the same thing, etc.
By now it is clear that they have no intention of rectifying this situation which is why I am writing this complaint. I don’t know if the original mistake was out of incompetence or outright malice, but their response has certainly been full of dishonesty since then.
Please heed others’ and my warnings and make your bookings on another travel platform.
17 March 2025
Unprompted review
Easy to book and nothing annoying about…
Easy to book and nothing annoying about it like some of the other similar sites.
12 April 2025
Unprompted review
Scam website! Do not contact them
Scam website!! Do not use them. The hotel never received the money. When you call them, they pretend being not responsible for payment and send you back to another number based in the uk but located in India. The uk number is then telling you to contact the Italian number and vice versa. Classic scam stuff. But the worst is that they sell your card number to other website, I got fraudulent charges for my 1000 euros.
10 April 2025
Unprompted review
Reply from Bluepillow
Dear Bastien,
we are very sorry for what you have reported. I would like to inform you that we do not want to pass the management of the reservation to someone else, we simply show the availability on the site, but we do not manage the reservations.
You have purchased a pay at the hotel rate, so at the time of booking the amount of the reservation is verified on the card to block the availability, then the actual payment is made at the hotel.
This was all indicated on the booking confirmation that we sent you:
✅ The reservation requires payment directly at the property and will be managed directly by Xambé. For more information, see the section dedicated to price details.
This is actually written on your confirmation.
Do not hesitate to contact us for further clarifications and information.
I hope that everything has been helpful to you.
Serena Bluepillow
Reply from Bluepillow
Dear Arno,
Bluepillow is a price comparison site, we show the offers that are passed to us by our partners, most of the time the booking takes place on the site of the partner who passes us the offer.
I checked in our database and with your name and surname I can't find any bookings, if you want to give me your email I'll try to check if I can help you understand how your booking took place.
Probably the booking was made directly on the OTA website that showed you the most convenient price. Bluepillow simply showed you the most convenient rate to choose.
If you want to send me an email to info@bluepillow.com I can check your booking and help you understand how to manage it.
I remain at your disposal
The Team at Bluepillow
When it says free cancelation, it's actually NOT FREE.
I booked an accomodation in Australia through Blue Pillow with a condition of free cancelation.
I did cancelation within described time, but the bank transaction record displayed deduction from original payment.
When I reached the contact info from the website, they told me to make international calls to resolve the issue which won't be free.
I WILL NOT EVER use this site again and post this for others not to experience the same.
=================================
Now, they’ve asked for more details to better understand your experience???
If not, taking down this post???
I'm not putting details here with private information.
I've sent emails to the contact point of the homepage with all the details, and they know exactly what happened. They just asking me make an international call which is not free.
It's them who took my money for no reason and they want to take more of my time and money to resolve the issue.
For me, it just looks like a scam to make consumers get tired of dealing with their problem and go away which is very negative business practice.
18 March 2025
Unprompted review
Reply from Bluepillow
Dear Sun,
Thank you for reaching out to us. We apologize for any inconvenience you may have experienced. We have made every effort to assist you via email by explaining how bookings work on Bluepillow and how you can proceed to receive support with your reservation.
To clarify, Bluepillow is a platform that displays accommodation offers provided by our business partners, and we do not directly manage bookings or payments. In your booking, where payment at the hotel or flexible cancellation policies apply, the credit card details are used solely as a guarantee. Payments and cancellations are handled directly with the accommodation provider.
As mentioned in your booking confirmation email, you have been provided with all the details regarding the cancellation policies, along with the direct support numbers to assist you with your booking. If you have encountered any issues, the best way to get assistance is to contact the numbers provided in the confirmation email, as we previously communicated. Bluepillow simply displays the rates, and bookings are made through our platform.
When you make a booking, you will receive a confirmation email containing all the necessary information to manage your reservation. If we have not handled your booking directly and have instead provided you with the supplier's contact details, it is because the rate you selected included specific management that we are unable to process.
Should you require any further clarification or need additional assistance, please don’t hesitate to get in touch with us.
Best regards,
The Bluepillow Team
Reply from Bluepillow
Dear Elwira,
Thank you for taking the time to share your experience with Bluepillow.
We’re delighted to hear that you enjoyed your stay and truly appreciate your kind words.
We hope to welcome you again in the future!
Best regards,
The Team at Bluepillow
website is a bit old fashioned and not…
website is a bit old fashioned and not very intuitive. It is the cheapest price I could find though
9 March 2025
Unprompted review
Reply from Bluepillow
Dear Charlie,
thank you for taking a minute of your time to comment on your experience with Bluepillow.
Our team of experts is working every day to improve the offer proposal that we have on Bluepillow.
We care about every experience of every user that we need to grow and improve.
We hope to see you again in the future.
See you soon
The Bluepillow team
Reply from Bluepillow
Dear Peter,
Thank you so much for your review!
We’re truly happy to hear that everything went smoothly and that you enjoyed your stay with Bluepillow.
We hope to have the pleasure of hosting you again very soon!
Best Regard
Bluepillow
We ordered thru Bluepillow as was the…cheapest with last minute cancelation
We ordered thru Bluepillow as was the cheapest site with last minute cancelation.
5 March 2025
Unprompted review
Reply from Bluepillow
Dear Peter
Thank you so much for your wonderful review!
We’re truly happy to hear that everything went smoothly and that you enjoyed your stay with Bluepillow.
We hope to have the pleasure of hosting you again very soon!
Warm regards,
The Bluepillow Team
Quick & very user friendly service.
3 March 2025
Unprompted review
Reply from Bluepillow
Dear Francis,
Thank you so much for your wonderful review!
We’re truly happy to hear that everything went smoothly and that you enjoyed your stay with Bluepillow.
We hope to have the pleasure of hosting you again very soon!
Best regards,
Bluepillow
Reply from Bluepillow
Dear Kristina,
Thank you for your positive feedback!
We’re glad to hear you appreciated the speed of our service – we always strive to provide a smooth, fast, and pleasant experience for our guests.
We hope to welcome you again soon on Bluepillow!
Best regards,
The Bluepillow Team
Easy to navigate and does require a lot…
Easy to navigate and does require a lot of information.
12 February 2025
Unprompted review
Great stay
Great stay, excellent service, not complicated would come again
6 February 2025
Unprompted review
Great!
correct item delivered very pleasantly and politely at the expected time
29 January 2025
Unprompted review
Smooth and user friendly booking.
26 January 2025
Unprompted review
Most likely a fake site to get paid…
Most likely a fake site to get paid clicks from more expensive hotel sites.
Pretends to have cheap hotel price and then claims it is sold out and directs you to another website at a dearer price.
8 January 2025
Unprompted review
It was cheapest among platforms many…
It was cheapest among platforms many times, great! Easy to use the process too, thanks! Hope to get the cheapest price often.
7 December 2024
Unprompted review
COMPLETE SCAM :(
COMPLETE SCAM :(
WARNING: DO NOT BOOK A HOLIDAY OR DEAL WITH THIS COMPANY. They requested payment up front and then tried to make us pay again claiming there was an issue with the first payment!!
13 November 2024
Unprompted review
Reply from Bluepillow
Dear Ana,
I'm sorry for what you reported.
Many of our rates are pay at hotel.
When booking, the card is requested as a guarantee to make the reservation, then the actual payment takes place at the Hotel.
If you have a way to check on your booking confirmation, these things that I'm telling you are indicated.
I hope I've made things clear and maybe in the future we'll talk again.
I remain available for any clarifications
The Bluepillow team
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