Would rate 0 stars if it was an option , don’t waste your money simple as that . Didn’t receive an order from over a month ago and they give Ai responses for emails ( not the automatic response their... See more
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See what reviewers are saying
I’ve ordered from this company twice now. And each experience has been great, it’s a challenge to ship internationally and a company still in its early stages does a great job. My product looked even... See more
So far the experience has been so poor - no customer service at all - the email on their page doesn’t work and my order which was placed two weeks ago is still not showing although the account says it... See more
The company’s staff are excellent at communication if there’s a problem/ updates. I couldn’t praise that high enough. The site it self is clear and well maintained. Quality of clothes top tier. Favour... See more
Company replied
3.2
Average
50 reviews
Hasn’t replied to negative reviews
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Order number(s) #3969 #3957
Still haven’t received any response or update 2 months after I thought it’d be resolved.
29 November 2024
Unprompted review
Brilliant customer service
Very quick and helpful. The person I was messaging helped me out a lot trying to find the perfect fit for me and I couldn’t be happier. I would recommend this brand to anyone who likes it baggy, comfortable and laid back.
14 April 2025
Unprompted review
Reply from Blancss
Hi Eren,
Thank you so much for your amazing review! We’re delighted to hear that our team was able to help you find the perfect fit.
Quality Customer Service
I placed an order from Blancs a couple weeks ago and had not received it but after getting into contact with Rodney from Blancs he explained that there was an issue with stock of said order and after this he was able to sort me a replacement for a product with a higher price tag as a result of the issue and he done so with quality communication and customer service by informing me of what products I could swap with while also understanding my frustration with shipping not being fulfilled with great manner which has led to me giving Blancs 5 stars.
8 April 2025
Unprompted review
Reply from Blancss
Thank you for your thoughtful review! We’re so pleased to hear that, despite the initial issue, your experience was turned around with clear communication and a positive resolution.
We truly appreciate your patience and understanding – your support means a lot to us, and we’re glad we could make things right.
The company’s staff are excellent at…
The company’s staff are excellent at communication if there’s a problem/ updates. I couldn’t praise that high enough. The site it self is clear and well maintained. Quality of clothes top tier. Favourite brand I own. (Need one of those tracksuits - too clean) Keep up the amazing work guys !
30 March 2025
Unprompted review
Reply from Blancss
We’re thrilled to hear that our communication, site experience, and quality have stood out to you.
Tracksuit is great quality and Rodney…
Tracksuit is great quality and Rodney was really helpful with exchanging etc. Would highly recommend!
28 March 2025
Unprompted review
Reply from Blancss
Thank you for the great feedback! We’re glad to hear you’re happy with the tracksuit and that your were assist with the exchange smoothly.
Blancs
Customer service 10/10
Quality 10/10
Can’t fault it overall unbelievable experience
14 March 2025
Unprompted review
Reply from Blancss
Thank you for the incredible feedback! We’re so pleased to hear you had an outstanding experience from start to finish.
Top quality shirts & service!
Placed quite a few orders and the quality is top. Highly recommend the waffle shirts and shoutout to Rodney for helping with my order. Will definitely be purchasing more and look forward to future drops.
12 March 2025
Unprompted review
Reply from Blancss
Thank you so much for the continued support! We're glad you received help with your order!
My experience was previously very poor
My experience was previously very poor, however this has soon changed, my previous parcel was incorrect and took a while to come, however Rodney at Blancs quickly fixed this and was great us a replacement getting sent out.
6 March 2025
Unprompted review
Reply from Blancss
Thank you for sharing your honest experience. We’re really sorry to hear things didn’t start off well, but we’re glad Rodney was able to turn it around and get things sorted quickly.
We appreciate your patience and the chance to make it right!
Blancs 5⭐️
Have ordered from Blancs previously and can say this company is going to the top. First time I ordered 3 products and they came within a week and I ordered something on Sunday 2nd from their End Of Season sale which came today Wednesday 5th so 3 days for delivery. I ordered a medium and a large in the same joggers to ensure I knew what fitted me best and their customer service was very helpful with assuring me I can return the pair that doesn’t fit so I had no worries buying two pairs. I have sent a return request so am currently waiting for it to be accepted but the transition has been so smooth for myself and am going to order much more in the future. Quality clothing, quality service. Would recommend Blancs to all.
5 March 2025
Unprompted review
Reply from Blancss
Thank you for your support and for taking the time to leave such a detailed review! We’re glad to hear you’ve had a smooth experience with Blancs and that our customer service team could assist you with your sizing concerns. We’ve received your return request and we have processed. Looking forward to seeing you shop with us again soon!
Have ordered lots of times from this…
Have ordered lots of times from this brand and the quality is always top notch. The waffle knits are definitely worth the money. Normally it’s very fast delivery too.
26 February 2025
Unprompted review
Reply from Blancss
Really appreciate your continued support! Glad to hear you’re loving the quality, especially the waffle knits. We’ll keep delivering the best—hope to see you shop with us again soon!
Delivery from blancs
They was really helpful with getting supplies out on delivery. There was some issues but they got them all resolved and I’ve got my stuff
20 February 2025
Unprompted review
Reply from Blancss
We appreciate your support, Cody. While there were some bumps along the way, we’re glad we could get everything sorted for you. Making sure our customers are taken care of is always our priority.
If you ever need anything else, don’t hesitate to reach out—we’ve got you.
I recently just received my order from…
I recently just received my order from Blancs, and I’m very happy with what I’ve got, the waffle knit t shirts are comfortable and you can definitely feel the quality same goes with the jumpers.
Also Received my items fairly quick.
20 February 2025
Unprompted review
Reply from Blancss
Appreciate the kind words, Jack. Glad you’re happy with the waffle knits and jumpers—we put a lot into making sure the quality speaks for itself. Always good to hear they’re living up to expectations.
If you ever need anything, you know where to find us.
Such unbelievably poor customer service
Ordered a pair of joggers back in Oct 2024, they arrived but were too big, contacted to arrange an exchange (as they don’t do refunds).
Returned the joggers, which were received with a signature on 30th Nov. Since this point I have sent numerous emails, contacted via Instagram and other sources and yet still have not received the exchange.
I was told via email on 30th Dec 24 that the joggers would be received within 9 working days - yet still no joggers. I have not had a reply to any of my last 5 emails that I’ve sent, yet they are still plastering themselves all over Instagram!!!
Absolute joke of a company who are more worried about their Insta image and sending clothes to footballers!!!!
5 February 2025
Unprompted review
Customer service
Made the effort to contact me directly about a delay on my order and got those out when possible.
1 February 2025
Unprompted review
Reply from Blancss
Appreciate your patience and understanding. We always aim to keep communication clear and get orders out as soon as possible. Glad we could get this sorted for you!
Product quality very good
Product quality very good. Also customer service is good aswell
17 January 2025
Unprompted review
Reply from Blancss
We’re thrilled to hear that you’re happy with the quality of our products and our customer service. Your satisfaction means everything to us, and we’re grateful for your support.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Missing Items
Ordered a jogging set and a t-shirt before Xmas 24 eventually got the order on 4.1.25, as it was a gift from my parents i did not open it untill 12.1.25 only to find what i presumed was the jogging set (in 1 Bag) to only be a hoodie. Contacted customer services who simply sent a reply stating that i had not raised the concerns within 7 days, I contcated again asking for the postage wieght which would identify that it was too light to contain all items ordered (there was no jogging bottoms in the package). STILL WAITING FOR A REPLY.
Disgusting Customer service and given it took over 30 days to deliver DESPITE stating orders will be delivered with 8-10 days, i find the response to be totally unacceptable.
12 January 2025
Unprompted review
Reply from Blancss
Thank you for your feedback. We sincerely regret that you are unhappy with your experience, and we want to address the concerns you’ve raised.
Regarding your order, we want to reiterate that our policy allows for 7 days after delivery to report any issues or missing items. Your order was delivered on 4th January 2025, and the first message regarding the missing jogging bottoms was received well beyond this timeframe. We understand this may be frustrating, but this policy is in place to ensure we can investigate and resolve any issues efficiently and fairly for all customers.
Additionally, with Black Friday orders, we did not specify a guaranteed delivery timeframe due to the high volume of orders placed during this period. While we aim to meet our usual 8-10 business days for shipping, delays can occasionally occur due to the increased demand.
We appreciate your understanding and hope this clarifies the situation.
Unreal brand
Clothes amazing quality will be buying again multiple times!
8 January 2025
Unprompted review
Reply from Blancss
We’re thrilled to hear that you’re happy with the quality of our products and our customer service. Your satisfaction means everything to us, and we’re grateful for your support.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon!
Ordered some jogging trousers
Ordered some jogging trousers, which have never been received. DPD had never had the parcel from Blancss. Despite the company acknowledging the failure and promising a refund, it has never been received.
I will be taking further action to ensure my money is returned.
DO NOT ORDER FROM THIS COMPANY. THEY ARE NOT HONEST
7 December 2024
Unprompted review
Reply from Blancss
We have reviewed your complaint and regret to inform you that we have no record of receiving any contact from you regarding this issue prior to this message. We take all concerns seriously and aim to resolve matters promptly, but we can only act on issues we are made aware of.
It is possible there has been a misunderstanding or miscommunication somewhere along the way, and we are committed to looking into this matter further. Please provide us with any supporting documentation, such as order details or prior correspondence, so we can investigate and address your concerns thoroughly.
Our priority is ensuring our customers are satisfied, and we are more than willing to work with you to resolve this issue.
Please email us at info@bl4ncs.com
Excellent customer service and fast…
Excellent customer service and fast replies! Really happy and would shop again.
4 January 2025
Unprompted review
Reply from Blancss
Thank you for your fantastic feedback! We’re thrilled to hear you’re pleased with our customer service and quick responses.
Your satisfaction is our priority, and we’re so glad to know you’d shop with us again. We can’t wait to serve you in the future!
Great Service
I had a problem with my order, but when i reached out i had an immediate response and within a couple hours they fixed the problem and sent me a new order. Great service!
4 January 2025
Unprompted review
Reply from Blancss
Thank you so much for your kind feedback! We’re sorry to hear you initially had an issue with your order, but we’re delighted to know our team was able to resolve it quickly and efficiently for you.
Providing great service is what we strive for, and it’s wonderful to hear we met your expectations. If there’s anything else we can assist you with, don’t hesitate to reach out.
We look forward to serving you again soon!
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