blackhawkjapan.com Reviews 336

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their authenticity, excellent condition, and how well they fit. Many people also highlight the competitive pricing and the speed and care taken with delivery, often receiving items faster than expected and securely packaged. However, some customers also noted issues with their orders, specifically regarding missing hardware or unexpected import fees and duties. A few people experienced delays in dispatch or delivery and felt there was a lack of communication regarding these delays or the potential for additional costs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Price

Users describe positive interactions with price, consistently finding that parts are cheaper than elsewhere,... See more

Order

Consumers have mixed experiences with ordering. While some reviewers praise the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of parts, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st order was delivered super fast and with 0 issues (ordered exhaust manifold with overpipe and front to UK. Overpipe and front pipe looks amazing, good welding quality in and out, but manifold looks... See more

Rated 5 out of 5 stars

The Endless brake pads were delivered following the promised timelines. Answers to my questions via emails were valuable and quick. The customs procedures for import to Europe were pretty straightforw... See more

Rated 5 out of 5 stars

Amazing experience with everything. It starts with product choice. If they don’t have it, they will order it for you and you will get communication and old fashioned service something laking in Aust... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kakimoto…

We received a high quality Kakimoto exhaust and a set of Espeleier Superdown springs for a Suzuki WagonR rather quickly from BlackhawkJapan. The parts were correct fitment and installed flawlessly.

24 June 2025
Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Blackhawk Japan. Their customer service is top-notch—friendly, responsive, and very helpful throughout the entire process. The quality of the parts I ordered exceeded expectations, and everything arrived well-packaged and in perfect condition. It’s clear they take pride in what they do, offering authentic Japanese automotive parts with reliability and care. Shipping was faster than anticipated, and I appreciated the detailed tracking updates. Highly recommended for anyone looking for JDM parts or hard-to-find components. I wouldn’t hesitate to buy from them again!

24 June 2025
Rated 2 out of 5 stars

Does not declare value for customs properly

Items were priced about average compared to others. Black Hawk didn't fill in the customs paperwork properly so I was charged an "estimate" by UK customs and this cost me extra. I import a lot from other vendors so I know what I am talking about. You will likely pay more in duty if you use this vendor compared to others. They don't declare it properly. It's a hassle to try to claim it back.

13 May 2025
Unprompted review
blackhawkjapan.com logo

Reply from blackhawkjapan.com

Dear RB,

Thank you very much again for the order.
We have checked your order and it was shipped in one shipment that contains two packages (One for each item that you have ordered). The invoice clearly states the price for each item and there was no discrepancy in the amount. The import taxes were calculated by the customs according to the amount of the items and you can contact them for more details regarding the breakdown of the fees.

We hope this will clear things from our side and we hope to serve you better next time.

Rated 5 out of 5 stars

Better than the UK!

Can't fault the company at all, they had a great selection of parts at an excellent price. I couldn't find what I needed in the UK but BlackHawkJapan came to the rescue. Delivery took a couple of weeks, but given it was from the other side of the planet I really can't complain. 5/5 and I definitely plan to use again!

26 May 2025
Rated 1 out of 5 stars

Customer service is so hard to contact

Customer service is so hard to contact. Misleading information posted. Ship out timeline gets pushed back every week.

Very poor customer service, very poor stock lookup/management. Go get those parts somewhere else,NOT HERE.

15 May 2025
blackhawkjapan.com logo

Reply from blackhawkjapan.com

Hi Keith,
Thank you again for the order and we apologise for the inconvenience that you have faced.
We have checked our records, and they show that we have replied to your emails within 24 hours of receiving them. Please check your spam folder for these emails as it could be the reason that you have missed them.

Rated 5 out of 5 stars

Ordered SW388 19x9.5 +45

Ordered SW388 19x9.5 +45. I was told that there is 6 months delay but I was surprised that after 2 weeks I ordered, thy shipped my wheels. My wheels arrived in just 4 days after they shipped. Blackhawk really taking extra mile to make customers satisfied and happy.

26 May 2025
Rated 5 out of 5 stars

1st order was delivered super fast and…

1st order was delivered super fast and with 0 issues (ordered exhaust manifold with overpipe and front to UK. Overpipe and front pipe looks amazing, good welding quality in and out, but manifold looks weird, cant see inside seams. But again, all questions to HKS production. Huge thanks blackhawkjapan

20 May 2025
Unprompted review

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