BlackBull Markets Reviews 

3,393
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,062 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, often highlighting exceptional customer service and efficient problem-solving. Many people appreciate the quick response times and the smooth, straightforward process when interacting with support. The overall service is frequently described as top-notch, with consumers noting the professionalism and caring approach of the team. However, some reviewers were not happy with payment processing, citing slow withdrawal times that can take several days, and a lack of transparency regarding delays. A few people also mentioned issues with customer service, describing it as occasionally rude or unresponsive, and some experienced problems with bonus conditions and account liquidations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the support... See more

Service

Consumers find service to be positive, with many reviewers describing it as "5-star" and "super great" due to... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding deposit and withdrawal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, special mention goes out to Matti! Trading platform and conditions robust. It would be better if the withdrawal fee wasnt so high, as it costs me £5 per withdrawal. Other than that... See more

Company replied

Rated 5 out of 5 stars

I had a problem so I contacted the support not even 1min after an agent called „Alvaro „ joined the chat he gave me clear answers and fast responses. Very competent agent it was the best support that... See more

Company replied

Rated 5 out of 5 stars

🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more

Company replied


Company details

Written by the company

We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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Replied to 68% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,393)

1,145 reviews in the last 12 months

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Rated 5 out of 5 stars

Louise has helped me process my…

Louise has helped me process my transactions quickly and has been very helpful!

2 April 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

ECN/STP on paper only, market makers masked as ECN just for marketing purpose. Stay Away

Server manipulation documented.

I am updating this review following new developments that every trader considering BlackBull must know.

After my first profitable period, my account was silently moved from Access LD4 to Access Server 07 — without notice, without consent, without explanation. On Access Server 07 I was unable to maintain a position for more than a few minutes. I was fully liquidated.

I filed a formal complaint. I published this review. Within days, my server was changed back to Access LD4. I immediately returned to normal trading conditions and recovered my losses.

Then, shortly after, they moved me back to Access Server 07 again. Still no notice. Still no explanation. I was fully liquidated a second time.

This is not a technical issue. This is a pattern: profitable client identified → server changed → client liquidated → client complains → server restored → client deposits again → server changed again → client liquidated again.

Meanwhile, their Trading Desk sent me a written statement confirming "orders are routed directly to external liquidity providers" and "we have no conflict of interest." Their own legal documentation contains a clause permitting them to act as principal. They told me one thing in writing and did another in practice.

When I requested raw execution documentation to verify whether my orders were genuinely routed to liquidity providers or internalized, they refused.

This is not a broker that had a bad day. This is a broker that identifies profitable retail clients and systematically degrades their execution conditions without disclosure — while publicly marketing itself as a pure ECN/STP broker.

Formal complaints submitted to:
— Consob
— FMA New Zealand
— Mastercard chargeback in progress

If you are a regulator reading this: the server change logs for account 508517 will tell you everything you need to know, you need to do a deep audit to blackbull markets, they represent an high risk for the retail clients, their system are build to Force the loss of clients, using misinformation and using hidden contract clause permitting them to not erogate the real services that they are promising in their costumer words and in their marketing.

If you are a trader reading this: document everything from day one. Screenshot your server. Screenshot your profits. The conditions you start with may not be the conditions you end with.

My experience with video recording and all type of screenshot will be public into few days into forex community as forex Peace army exc.

Do not trust this broker
They are not real ecn
Hidden market making practice by the time you make money.

Support is bad too.
Account menager gone.
Compliance gone.
They are not a serious company
Im questioning myself how they have won all this prizes from deloitte and how FMA did not saw their unfair practice.

Do not trust positive review, read the bad ones.

Your money will not be safe into this platform.

I hope regulators will do a deep audit of their systems.

They do not like profitable clients.
And this is unfair, market is hard to understand, imagine a broker that is making unfair condition to Force your loss.

It's no coincidence that in the last two days they've switched servers again, aggressively liquidating your positions, killing every edge to force your losses. It's a pattern, gentlemen. In market switches, they stop being ECNs and become market makers. The authorities must conduct thorough checks on their behavior, which undermines the integrity of the retail market.

Stay away from here.

If you have this type of problem, start immediatly a chargeback from your bank to at least recover your deposits.

I hope traders reading this review will take out their money from this platfrom.
I hope also authorities reading this review will start a real and serious audit about their services, servers, hidden internalization, unfair practice and really bad support.

After 1 month of waiting, their Compliance just sent a bunch of excuses.
2 months of waiting for nothing, just to recieve excuses.
Sent to FSA and they still refuse to send a reply too.

Complaince disappeared, sent just a bunch of nosense excuses
They stopped to reply, just disappear.
They just invited to contact FSA.

They use FMA to seem legit, but they know that you can only ask enquiryes to FSA.

Read the wikifx review, they are so sospicious
Do not deposit here
Your fund are not safe
Do not trust them, even the regulators don't care about the abuse of position they use with their clients.

Just stay away and use a real regulated broker, they will destroy your right cause they send you to offshore entity that will not help you at all, try to take your money back on seychelles if you can.........

There are so many broker regulated, do not Walter money and time on Blackbull!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

my accuont was blocked but then louise…

my accuont was blocked but then louise helped me to remove the lock and to reopen it

31 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Very helpful chat support

Very helpful chat support
Louise solved it instantly
Fully recommended

31 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

I’ve had a very disappointing…

I’ve had a very disappointing experience with this trading exchange, especially when it comes to crypto withdrawals. The withdrawal process is extremely slow and frustrating, often taking far longer than expected without any clear explanation or updates.

What makes it worse is the lack of transparency — there’s no proper communication about delays, and customer support is either unresponsive or provides generic replies that don’t actually solve the issue. For a platform dealing with financial assets, this level of inefficiency is unacceptable.

The entire experience feels unreliable and stressful, particularly when you need timely access to your funds. A crypto exchange should prioritize fast and secure withdrawals, but this platform fails badly in that area.

I would not recommend this exchange to anyone who values quick access to their assets and a smooth user experience.

31 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Hi Kauky,  thank you for your review. We're sorry to hear about your experience with our withdrawal process and understand how frustrating delays and limited communication can be, especially when it comes to accessing your funds.

We take feedback like this seriously and are continuously working to improve both our processing times and the clarity of our updates to clients.

To assist you further, our team will need to review your account details. Please contact us at support@blackbull.com so we can look into this for you directly and provide the support you need.

Rated 5 out of 5 stars

Amazing client service

Amazing client service.
Antonio helped me solve problems

30 March 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Antonio & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Query quickly answered by…

Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all very satisfactory.
Keep up the good work.

30 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia assisted me with my withdrawal…

Sofia assisted me with my withdrawal request.
Very happy with their services. Best broker I have used.

30 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets

Rated 4 out of 5 stars

Sofia helped today

30 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Great customer service with Sofia

Great customer service with Sofia. Polite, quick and friendly even outside of market hours. Type of service you want and appreciate. Thank you Sofia & Blackbull!

30 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia from the live chat really helped…

Sofia from the live chat really helped me today. I thoroughly recommend Blackbull.

29 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia was very helpful very friendly…

Sofia was very helpful very friendly and fixed my issue immediately

29 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Very nice support

Very nice, fast and reliable support. I got my account converted to a swap-free account by Georgia in almost no time, can only recommend!

27 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Georgia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Jessica helped me today

Really great broker, and faster support for anything. Very trustworthy on everything. Never got any issues with them on deposits and withdrawals.

Thanks Jessica also which helped me today a lot!!!

26 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Got an issue getting all set up

Got an issue getting all set up. Got assisted by emmanuel perez.! Fast and helpful good company.!!!

26 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Emmanuel & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

worst withdrawal service ever

worst withdrawal service ever, you have to beg for your withdrawal in crypto, keep saying awaiting approval even after approval I am begging them to send the money in crypto while all other platforms are instant. They seriously need to improve crypto withdrawal and make it instant once approved.

27 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Hi, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.

Rated 1 out of 5 stars

Scammers.

Scammers.
Lots of trading freezes where you can't trade volatile markets. i.e Oil at the moment
Stop outs when nowhere near the stop loss..i.e Oil again..Don't say slippage because slippage when stop loss is $95 an you get stopped out at $94.225, that's just bullshit.
They stop loss hunt nearly every night..try 100 trades and overnight 95% have been stopped out, even tossing a coin should give a 50/50 return.

Regarding your generic public reply to this...oh I have contacted support about why you have restricted USOil trading now....
First of all, the live chat is an AI bot...then via email getting a generic reply to send example and screenshot so I did.... then got this back
You say that you have stopped letting people trade US oil on a Wednesday to the end of week because it is 'too close to the expiry date'!!! Are you for real? I have traded oil till end of Friday in there, apparently now anything after Monday or Tuesday is too close to end of week

You only need to read the 5 star reviews and see that nearly everyone of them is just a mention of customer services agent by name and how good they were, nothing about the site itself... a classic tactic by companies that use fake reviews

This is how bad they are..pick another broker

26 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Hi Mr. Hough, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.

Rated 5 out of 5 stars

I am really appreciate your support…

I am really appreciate your support Georgia.

26 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Georgia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Only been with BlackBull for about 6…

Only been with BlackBull for about 6 weeks. Support is fantastic, very efficient and helpful

25 March 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

I had a serious issue with Execution at Non-Existent Price & Inconsistent Trade Fills

I had a serious issue with trade execution on my account with BlackBull Markets.

On 29 January 2026, my Buy Stop order (#57433892) was placed at 5540.93, but it was executed at 5542.28. However, according to the broker’s own MT5 tick data, the highest Ask price during that minute was only 5541.99. This means my trade was executed at a price that did not exist in the market.

When I raised this issue, the broker provided a VWAP (Volume Weighted Average Price) explanation. However, this explanation does not match the actual execution behavior on my account. In other trades, executions are clearly split into multiple partial fills, but in this case, the full 7 lots were filled at a single price with no breakdown.

This creates a clear inconsistency in how execution is handled.

There is also a logical contradiction in their response. They claim the Ask price reached 5542.28, but at the same time state that my Take Profit (5541.93) was not triggered because the Bid price never reached that level. Under normal spread conditions, this is not possible.

Additionally, I have observed similar execution issues even on small lot sizes such as 0.01, 0.03, and 0.2 lots, which suggests that the issue is not related to liquidity or trade size.

Another serious concern is that my account was placed in “close-only” mode, yet pending orders were still executed afterward, leaving me unable to manage risk.

Despite providing full technical evidence (tick data, MT5 logs, and screenshots), I did not receive detailed execution logs. Instead, I was offered a small goodwill payment and warned about “defamation,” which is inappropriate given that my claims are based on verifiable data.

This matter has now been escalated to the Financial Services Authority Seychelles.

I will update this review based on the outcome of the investigation.

29 January 2026
Unprompted review

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