Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
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Review summary
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Very helpful staff, special mention goes out to Matti! Trading platform and conditions robust. It would be better if the withdrawal fee wasnt so high, as it costs me £5 per withdrawal. Other than that... See more
Company replied
I had a problem so I contacted the support not even 1min after an agent called „Alvaro „ joined the chat he gave me clear answers and fast responses. Very competent agent it was the best support that... See more
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🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more
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Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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had questions about my account
had questions about my account, sofia was really helpful.
23 March 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Sofia helped today real quick respond
Sofia helped today real quick respond
22 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets
The customer care representative…
The customer care representative Jessica helped me today. I really appreciate it.
19 March 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica helped me today!
20 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Really great broker
Really great broker. Live account every withdraw you do is 5euro they take does not matter if you withdraw 500 or 500 million euros the fee is 5 euros. Great service and support 24/7. I got help from Louise he is a great person and very helpful and every one else is great to. Thank you for tour service Louise
19 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets
Problem solved promptly by Louise
Problem solved promptly by Louise. Excellent customer service as always
19 March 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Louise from customer service helped me…
Louise from customer service helped me realy good!!
19 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica was really helpful
Jessica was really helpful in addressing my support issue and getting it resolved without any hassle. Much appreciated!
19 March 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica helped me today with my…
Jessica helped me today with my withdrawal request. She was really prompt with everything. Great service as always.
19 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
I had a very good experience with Blackbull Markets
I had a very good experience with BlackBull Markets support. The live chat was fast, friendly, and professional. My issue was handled efficiently, and the entire process was smooth and straightforward.
Special thanks to Jessica for her assistance. She was polite, patient, and resolved everything quickly. It’s always reassuring to know that support is responsive and helpful when you need it.
18 March 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica was professional as usual
Jessica was professional as usual. Excellent customer service on chat.
16 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
A HONEST REVIEW FROM A GUY WHO TRADES FULL TIME
ONE OF THE BEST BROKER OUT HERE IN THE MARKET, THESE GUYS ARE LEGIT AND DOING INCREDIBLE STUFF.
I WOULD RECOMMEND EVERY SINGLE PERSON WHO TRADES FOREX USE THIS BROKER.
ALSO, YOUR CHAT AGENT SOFIA IS REALLY GOOD MEMBER OF YOUR TEAM, SHE REALLY HELPS ME IN LITTLE THINGS WITHOUT ANY PRESSURE.
ONCE AGAIN THANK YOU SO MUCH GUYS
16 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Customer Experience Team | BlackBull Markets
Sophia has helped me very quick and…
Sophia has helped me very quick and efficient! No extra delays & straight to the point. Thank you Sophia and blackbulls team.
16 March 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Ridiculously high spread when the…
Ridiculously high spread when the market gets a bit volatile, and I mean ridiculous, not really worth the 1 star but the answer I got when checking with support was worth it
13 March 2026
Unprompted review
Reply from BlackBull Markets
Hi Randy, thank you for taking the time to share your detailed feedback. We're sorry to hear about your experience and understand your concerns.
Spreads can vary depending on market conditions, including periods of low liquidity, high volatility, or major news events. During such times, spreads may widen and execution levels, including take profit and stop loss orders, can be affected by available market pricing.
That said, we take concerns around pricing and execution seriously and would welcome the opportunity to review this further. To assist you properly, our team will need to look into your account details. Please contact us at support@blackbull.com so we can investigate and provide clarification directly.
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Customer Experience Team | BlackBull Markets
Excellent customer support
Excellent customer support. Louise and team really went out of their way to check and give proper accurate replies -- something you dont see often among CFD brokers. Trade execution is by far the fastest (3-4ms) compared to other brokers. Spreads are very competitive and on the low side.
12 March 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Unkown system error…
Elsi helped me with an unknown system error. The step by step method worked out and I’m happy now. Thank you.
11 March 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Elsi & Customer Experience Team | BlackBull Markets
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