Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
Company replied
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very good prices and good delivery
Very good prices and good delivery
16 February 2026
Unprompted review
Reply from Bitiba
Mehran, thank you for taking the time to leave your review.
I’m happy to know you’re pleased with our pricing and delivery — it’s always encouraging to hear this from customers.
Team bitiba
Great service and product
Great service and product, only problem was that I couldn't see where to put discount code in when I ordered so paid full price
17 February 2026
Unprompted review
Reply from Bitiba
Sally, I’m really pleased the service and products were spot on for you.
Thank you for mentioning the discount code issue — I know how frustrating that can be.
If you ever run into this again, feel free to reach out and we’ll be happy to help.
Team bitiba
Reply from Bitiba
Thank you for the recommendation, Mr Torlop.
It’s wonderful to hear everything went well with your Royal Canin order. Your support is much appreciated.
Team bitiba
Have been using this company for the past few years
Have been using this company for the last few years, very good with top quality products
21 February 2026
Unprompted review
Reply from Bitiba
Deborah, thank you for being with us for several years — that loyalty means a great deal.
I’m glad you continue to enjoy our service and product quality. Your feedback really encourages us.
Team bitiba
Wonderful service every time
My daughter had an assistance dog who is intolerant to chicken in any form so this food had been a godsend.
With this company's subscription service I am able to get food for a really good price and in a good time scale without worry. Evri delivers the parcel as per my instructions so as not to cause my daughter seizures every time so I am grateful for this too
11 February 2026
Unprompted review
Reply from Bitiba
Kim, your message was truly touching to read.
I’m so glad the subscription service has made things easier and more reliable for you, especially with your daughter’s assistance dog’s dietary needs.
It’s also great to hear Evri follow your delivery instructions carefully — that peace of mind really matters.
Thank you for sharing your experience and for trusting us.
Team bitiba
We've used Bitiba for several years now…
We've used Bitiba for several years now and always been very pleased with their excellent service and good communication - so 5 stars for that and thank you. However, the same cannot be said for their delivery company, Evri - often very poor, as others have said here. So only 1 star for them, and unfortunately their sloppy service can reflect on the overall experience with Bitiba. Maybe a change of courier needed?
3 February 2026
Unprompted review
Reply from Bitiba
Thank you so much for sticking with us over the years — it genuinely means a lot. I’m really glad our service and communication continue to hit the mark for you.
Your feedback is very valuable, and it’s something we take seriously as we keep working on improving the whole journey from checkout to doorstep.
Thanks again for sharing your thoughts with us.
Team bitiba
I have been using Bitiba for 3+ years
I have been using Bitiba for 3+ years, my orders are always delivered promptly. The app is easy to use and ordering no problem. Would (and have done) recommend them to any pet owner.
18 February 2026
Unprompted review
Reply from Bitiba
Hi Richard,
It’s wonderful to hear you’ve been with us for so long — thank you for the trust. I’m delighted that ordering through the app is straightforward and that your deliveries have been consistently prompt.
It’s especially appreciated that you’ve recommended us to other pet owners. Word of mouth makes such a difference.
Warm thanks from all of us,
Team bitiba
The delivery team lost my package
The delivery team lost my package, I was refunded immediately, great company
13 February 2026
Unprompted review
Reply from Bitiba
Thank you for taking the time to share this, Gina.
I’m sorry your parcel went missing — that’s never the experience we want for you — but I’m pleased to know the refund was handled quickly and left you with a positive impression.
Your kindness despite the hiccup truly doesn’t go unnoticed.
All the best,
Team bitiba
Brilliant company with quick delivery…
Brilliant company with quick delivery and have always got what I want...
6 February 2026
Unprompted review
Reply from Bitiba
Your lovely feedback brightened our day — thank you. I’m glad to hear your orders arrive quickly and that you always find what you need with us.
We really appreciate you taking a moment to share the experience.
Kind regards,
Team bitiba
A large assortment of goods for my cat
A large assortment of goods for my cat, we are always happy to receive parcels. Everything is very well packed. Only unfortunately, the delivery always fails, lazy and irresponsible drivers. Or they don't leave the package at all or throw it at the front door!!! It feels like they're being forced to do it!! And they don't do their job for a salary!!!
13 February 2026
Unprompted review
Reply from Bitiba
Hi Svetlana,
Thank you for your thoughtful feedback. I’m really happy to hear that you like the wide range of products for your cat and that your parcels arrive well packed.
I’m genuinely sorry, though, to read about your experience with the delivery drivers – that’s certainly not the standard we expect from our partners. I’ll make sure your comments are passed on so we can look into this, and if you ever have issues with a specific delivery, please do get in touch with our Customer Care team so we can help further.
Thanks again for shopping with us and for sharing your experience.
Team bitiba
I've been using Bitiba for years
I've been using Bitiba for years! I have 5 Maine Coon cats and it's my go to site for food, litter and cat toys. There stamp loyaly scheme is fair and works well! Thank you
12 February 2026
Unprompted review
Reply from Bitiba
Hi Charlotte,
Thank you for such a lovely review – and a big hello to your five Maine Coons!
It’s brilliant to hear that bitiba has been your go-to place for food, litter and toys over the years, and that you find our stamp loyalty scheme fair and easy to use.
I’m really grateful for your long-term trust and support.
Team bitiba
My order arrived on time
My order arrived on time, well packaged. I have used Bitiba for a number of years now and they have never let me down. On the one occasion I found a split bag in my order it was dealt with really quickly and efficiently. I would highly recommend this company.
31 January 2026
Unprompted review
Reply from Bitiba
Hi Mrs L,
I really appreciate you sticking with bitiba over the years and trusting us with your orders. It’s great to know everything usually arrives on time and well packed, and I’m especially pleased our team sorted the split bag quickly when something did go wrong.
Thank you as well for recommending us to others.
Warm regards,
Team bitiba
Non delivery of order
Ordered two bags of dog food, informed despatched, nothing arrived then emailed to say package lost, would I like refund or replacement, asked for replacement then informed they had cancelled the order as didn’t have any stock! Why offer a replacement then, coincidentally, I notice the price per bag has now increased…… ordered from another supplier.
27 January 2026
Unprompted review
Reply from Bitiba
Hi Sally,
Thank you for letting us know about your recent experience with your order. I’m really sorry and I completely understand how confusing and frustrating that must have felt.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, but if you could reach out to our customer care team via https://www.bitiba.co.uk/contact_form/, or follow up on any existing communication, and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
Thank you again for your feedback – it’s really important to us, and I’m sorry for the inconvenience this situation has caused you and your dog.
Team bitiba
Accurate description, efficient and quick delivery
Straight forward website. Accurate product description. Goid delivery updates and very quick delivery despite notifications that it might be delayed. Product exactly as expected. Would recommend this company.
7 February 2026
Unprompted review
Reply from Bitiba
So glad to hear you found the website straightforward and the product exactly as described. It’s great that your parcel arrived quicker than expected and that the delivery updates kept you informed along the way.
Thank you for recommending bitiba.
Kind regards,
Team bitiba
Excellent
Considering this order is coming from Germany I could not have received it quicker in the UK. Excellent repeat order service.
2 February 2026
Unprompted review
Reply from Bitiba
Delighted to read that your order reached you in the UK so quickly, even coming from Germany. It’s great to know our repeat order service is working well for you and making reordering nice and easy.
Many thanks,
Team bitiba
Scam company?
Order is late, courier hasn't even got it yet. Impossible to contact customer service. Online form doesn't even work! Makes me wonder if they are a scam company
5 February 2026
Unprompted review
Reply from Bitiba
Hi Stacey,
Thank you for taking the time to share your feedback — I’m really sorry to hear about the trouble you’ve had with your order and the difficulty reaching us. It’s very surprising to hear that you did not receive responses and I wonder whether that might have been caused by some technical glitches.
I’ve checked, and unfortunately I wasn’t able to locate your details in our system based on the information provided here. As Trustpilot is a public platform, I can’t access or discuss any account specific information from here, but I’d really like to help get this sorted for you.
If you could kindly reach out to our customer care team via the zooplus.ie contact form below, or follow up on any existing communication, and reference your review, we’ll be able to look into your query: https://www.zooplus.ie/contact_form/
Alternatively, you can safely share your customer or order ID here, and I’ll gladly check again.
I’m truly sorry for the frustration this has caused — and I hope we can turn this around for you quickly.
Excellent.I have used bitiba and…
Excellent.I have used bitiba and zooplus for over 10 years and have always been very happy,we like others have had the odd delivery problem but it's always been sorted out and that's the fault of the couriers and unfortunately it now seems you are lucky to find a reliable one as it's all over not just one company.Recently we have been very lucky as it's always arrived promptly ,this time in just 2 days.
21 January 2026
Unprompted review
Reply from Bitiba
What an amazing milestone – over 10 years shopping with us and zooplus, Susanne Carol, thank you so much for your loyalty and trust. I really appreciate you recognising that the occasional hiccup is usually down to the couriers, and I’m glad everything has always been sorted quickly for you. It’s brilliant to hear your recent orders have arrived so promptly – including this one in just 2 days!
Best wishes,
The bitiba Team
1st class service from Bitiba
I have ordered from Bitiba on several occasions and have always been impressed with their customer service and prompt delivery. They are also competitively priced.
16 January 2026
Unprompted review
Reply from Bitiba
What a fantastic review, George – thank you! I’m really pleased you’ve consistently experienced first‑class service, prompt deliveries and competitive prices when ordering from us. Knowing you keep coming back is one of the best compliments we could receive.
Warm regards,
The bitiba Team
Been using this company for years only…
Been using this company for years only the best service given can't recommend then enough
30 January 2026
Unprompted review
Reply from Bitiba
What a fantastic message to read – thank you, Michael!
It means a lot that you’ve trusted us for years and still rate our service so highly.
I’m really grateful for your recommendation and for having you as such a loyal customer.
Kind regards,
The bitiba team
Easy to order on line
Easy to order on line and I am kept up to date with my orders progress. Delivery is always good and packaging is excellent. I have two deliveries every month of cat food.
29 January 2026
Unprompted review
Reply from Bitiba
Hi Mary, thank you for taking the time to share this.
I’m delighted that you find ordering straightforward and that you’re kept well informed about each delivery.
It’s wonderful to know your regular cat food orders arrive safely and well packed every month.
Warm regards,
The bitiba team
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