I have been using BF for years now. Its a must when shipping bikes and frames as pricing is sky high if you go the traditional way using the big shipping companies. I recently quoted to ship a BMX fra... See more
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Review summary
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(+) Efficient (+) Easy to use (+) excellent communication (-) Slightly overpriced- Had I flown my bike to the location, I would have saved more than $150!! I’ve personally boxed and shipped my... See more
Bikeflights makes it both easy to ship my bike but also provides great rates. I have gotten about half the price quoted by the local UPS store using Bikeflights. Unless you're getting a big discount... See more
I've used Bikeflights for multiple items shipped, bikes, bike frames, and wheelsets. I've consistently found their are competitively priced and well worth considering for your next shipment. I'm a Bik... See more
Company details
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.6
Excellent
53K reviews
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Five Stars as always.Used their service…
Five Stars as always.Used their service many times.
Will use again I'm sure.
8 May 2026
Bikeflights Best Way to Ship Bikes
Bikeflights made it economically feasible to sell and ship my vintage bike. They were great to work with and charged me half as much as the USPS.
14 May 2026
So much confidence
So much confidence working with a company that understands the stresses and worries about shipping bikes and bike parts.
Not only that, your prices are fare and reasonable.
14 May 2026
Meeting expectations
I’ve been using BikeFlights for years and have shipped over 100 high end bikes in that time. I’ve come to expect excellent service and a good price, considering the current high cost of shipping. I look forward to continuing using BikeFlights in the future!
15 May 2026
You recharge me extra on every shipment…
You recharge me extra on every shipment not sure whats going on with your company, ive been using bikeflights for over 10 years
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware of future additional fees.
Shipping rates were pricey but
everything is with this economy.
What bothered me is I paid the initial upfront fee for the label printed it and shipped item.
Item was delivered and receive from buyer. I received an email saying that I would be charged $30 more based on the “actual” dimensions, yeah, I specifically entered the exact dimensions of the box.
I did not choose to pursue because unfortunately, I did not have pictures with the tape measure and did not want to bother the buyer.
I think this was illegitimate charge.
Bike flights email claimed this was not them, but UPS. Either way, I will try not to use bike flights in the future or recommend them.
8 May 2026
Reply from Bikeflights.com
Hi Hector,
We’re sorry to hear you were disappointed with the post-shipment adjustment. Dimension audits are performed directly by UPS, not BikeFlights, and additional charges can occur when the carrier records measurements that differ from what was entered at the time of booking.
We absolutely understand how frustrating that can feel, especially when you believe the dimensions provided were accurate. In cases like this, photos showing the package measurements are required in order for us to dispute the carrier adjustment with UPS. Unfortunately, without those photos, we are unable to challenge the audit results on the customer’s behalf.
We appreciate your feedback and the opportunity to clarify how these carrier adjustments work.
- The Bikeflights Team
Simple
Simple, easy, and carefree. Create an account, purchase the label, and then bring the bike to your LBS...done and done!
14 May 2026
Raised the price after shipping
Even after telling me that my bike box measurements were subject to surcharge due to the large size I received a email informing me they were charging me an additional 25% because the measurements I submitted didn't match the size.
14 May 2026
Reply from Bikeflights.com
Hi Jeff,
We understand your frustration with the post-shipment adjustment.
To clarify, shipping charges are based on the dimensions entered at the time of label creation. After pickup, UPS may independently re-measure packages during their audit process. If their recorded measurements differ, they apply an adjustment directly according to their published rates—this is what results in the additional charge you received.
BikeFlights does not manually add or change these surcharges after shipment. These adjustments come from the carrier’s audit process, and in cases like this, supporting documentation (such as photos of the packed dimensions with a measuring tool) is required to formally dispute the charge with UPS.
We did respond to your inquiry and have not yet heard back, but we remain available if you would like us to review any supporting details you may have.
- The Bikeflights Team
Although I scheduled a specific pick up…
Although I scheduled a specific pick up date, UPS did not show. Bike flights staff did not reach out for two days after that. UPS denied that there was a scheduled pick up. I had to request a refund of the scheduling monies. Bike flight staff indicated they were “ on it.”. I’m not sure how accurate that was. definitely an unsatisfactory experience, and the shipping was quite expensive.
13 May 2026
Reply from Bikeflights.com
Hi Claudio,
We’re sorry to hear this shipment experience was frustrating. We did confirm the pickup was scheduled, and we have been successfully scheduling pickups at this same store location. In this case, the shipment was not handed off to the UPS driver by the store at the scheduled time, which prevented the pickup from being completed.
As a courtesy, we already rescheduled an additional pickup at no extra cost beyond your original pickup fee, and we have also refunded the pickup charge.
We understand the delay and added inconvenience were disappointing, and we appreciate your feedback.
- The Bikeflights Team
Pretty seamless process
7 May 2026
They answered my question promptly and…
They answered my question promptly and advised me in the process of pick up. Very informative and helpful.
6 May 2026
Honest review
The price was little higher than expected and for some reason I couldn’t ship it out on a Saturday or Sunday and I had to wait on my labels because UPS didn’t recognize address but was able to get ahold of customer service very quickly and was able to get my package out that same night. Other than that it was great! Live updates great coverage and made it safely in five days I will most likely use again tho!
13 May 2026
Awesome Experience !👍
Everything thing went smoothly. Highly recommend your services in the future. Thanks for making it a pleasant haul ! Price was awesome . Regards AR
13 May 2026
Bike flights was timely and convenient and customer service made it right!
Bike flight was convenient and timely. The bike made it on time and was delivered to the residence even though I expected it to be held at the UPS facility. Make sure you round up the box measurements if you a box to ensure that they don’t give you are surcharge! Bike flights customer service was helpful and supportive.
11 May 2026
Reply from Bikeflights.com
Hi Tommy,
We’re glad to hear your bike arrived on time and that the delivery itself went smoothly. We understand how frustrating unexpected carrier surcharges can be, especially when they seem disproportionate.
UPS applies additional charges when a package exceeds the submitted dimensions, even by a small amount, as dimensional thresholds can trigger different pricing tiers. These adjustments are determined directly by the carrier after they measure the package within their network.
If you have not already done so, please send photos of the box and measurements so our team can review the surcharge details further with the carrier.
- The Bikeflights Team
Everything was online and smooth
Everything was online and smooth. Shipped fast and issue free.
12 May 2026
Love this service!!
Bike Flights makes it easy to book and ship your bike round-trip, I use them every time I need to ship my bike.
30 April 2026
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