Your service made it possible for me to buy the bike I wanted from across the country with very little logistical effort. Communication with the support team during prep and to confirm package dimensi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the easiest and best way to ship a bicycle across the country to my grandson. Purchasing the shipping label was simple, all I had to do was put it on the box and take it to the carrier. I w... See more
If you are shipping a bike, you would be absolutely insane to do it without Bikeflights. The ease of use and cost difference between doing it yourself and using Bikeflights is a massive; I won't ship... See more
Set account, dimensions with weight, print labels and drop off. That simple. Tracking and notifications were perfect and the bike delivered on time and undamaged. Thank you, Jody M
Company details
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping was great
Shipping was great! Ordering a breeze. For me printing the label was a hassle
23 June 2026
Always easy to deal with
Always easy to deal with ! Would recommend them to anyone shipping a bike or a frame.
16 June 2026
So easy and affordable!
Bikeflights made it so easy to ship my bike and waaay more reasonable. The communications I received along the way from Bikeflights were super useful and timely. Would definitely recommend!
19 June 2026
EZ PZ
From our first connection to the site, the process of shipping our bikes was smooth, efficient, easy and within our budget. The communication was clear at every step. We thank you and would highly recommend BikeFlight.
23 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The box showed up trashed with major…
The box showed up trashed with major holes/rips (receiving REI store took pix). I haven’t ridden it yet and it seems ok, but very disappointed in condition of box upon arrival.
22 June 2026
Reply from Bikeflights.com
Hi George,
Thank you for your feedback. We're sorry to hear your shipment arrived with the box in such poor condition. We understand how concerning it is to receive a bike in a damaged package, even if it appears to have arrived without obvious damage.
We previously reached out with information on how to file a claim and request the documentation needed to review the shipment, but we haven't received any additional information yet. If you notice any damage to the bike or would still like us to investigate, please send us the requested photos and documentation. We'll be happy to review everything and assist you through the claims process.
We appreciate your patience and hope to hear from you soon.
- The Bikeflights Team
Bike made it safely and my local shop I…
Bike made it safely and my local shop I trust packed it.
16 June 2026
Real customer service
I've used Bikeflights quite often and they've been great to work with every time. In this latest instance I had a last second change to my plan and they were able to pivot in real time and help out. Very impressive customer service. My bike got to its destination with no problems.
23 June 2026
1/2 the shipping cost
For whatever reason it was 1/2 the price to ship my bike with bike flights vs. shipping it via UPS myself. I literally dropped it off at the same place, in the same box, on the same day as I was going to previously. BFs shipping deals are for real. Lots of updates along the way. Would rec.
15 June 2026
I was very pleased with e service you…
I was very pleased with e service you offer. Unfortunately, I understand that that shipment would cost $78, but in the end I was billed $128. The looks like a bad way to do business!
9 June 2026
Reply from Bikeflights.com
Hi Wayne,
Thank you for your feedback. We're glad to hear you were pleased with the service we provide, though we're sorry to learn you were disappointed by the final shipping cost.
Unexpected additional charges can occur if the carrier determines that the package dimensions or weight differ from what was entered when the shipment was booked. We don't see that we've had the opportunity to review this shipment with you. If you have any photos of the packaged shipment or questions about the adjustment, please reach out to our support team. We'd be happy to review the carrier's assessment and, if appropriate, dispute it on your behalf.
We appreciate your feedback and hope to have the opportunity to assist you further.
- The Bikeflights Team
It was great
It was great. I appreciated a company who could cut through the crap the shippers were slinging and for a reasonable amount of money, actually ship the bike. The bit got there early, undamaged but also legally.
22 June 2026
Great customer service and good price…
Great customer service and good price for shipping. I will definitely use your services again.
Andy
22 June 2026
Poor condition of package at arrival …
Everything was smooth and acceptable except the condition of the contents at delivery. The package was reinforced but arrived damaged with the contents exposed and damaged. The recipient accepted it as delivered and completed necessary repairs.
11 June 2026
Reply from Bikeflights.com
Hi Ray,
Thank you for your feedback. We're glad to hear the shipping process itself went smoothly, but we're very sorry that your package arrived damaged and that the contents were affected.
We don't see that a claim was filed for this shipment. If the damage was a result of transit and you have photos of the package and the damaged contents, we'd encourage you to reach out to our Claims team or file a claim directly at Bikeflights.com/Claims. We'd be happy to review the shipment and determine whether it may be eligible for a claim.
We appreciate you taking the time to share your experience and hope to have the opportunity to better serve you in the future.
- The Bikeflights Team
They did what they said they would and…
They did what they said they would and the bike arrived ahead of time and in good shape.
15 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.