BIKE24 Reviews 

I want to wrote , that I never had better experience and easier return than bike 24. All was expesly and well done orginized. This is best company on the world. My congrats for the organization.

On 27.5.2026 I received order no. 226635266 (10 pieces of suspension forks - OEM packaging without boxes). Both shipments arrived damaged, due to completely sloppy storage/fixing of the forks. The forks were carelessly stacked on top of each other. The forks moved in both boxes and damaged each other. All ten pieces are damaged. All forks have various damages to the lower legs and crown. Unfortunately, some of the forks also have damaged inner legs.

My go to cycling store. Premium service in every way
Probably ordered about 30x times from them

Easy, fair & fast

My name is Roman and I live in Cypus. I placed and paid the order NO. 126275491 on 4th of May (303,89 € is total amount). Only on 19th of May the Bike24 sent my parcel devided by two ones using DHL. Yesterday, on 28th of May I found information in tracking service that the one of the parcel was returnd to sender and second one doesn't any updates. What's going on??

One star down as in 2026 there is only paypal and amazon pay. Miss Google Pay button (probably Apple pay is also missing) as this should be standart for EU eshop. This way I always need to find plastic card in wallet and type the numbers.

Stop sending the package as business delivery to a private buyer? Local courier cant figure it out here in denmark. Im giving you valuable information about how orders are recieved by local courier. They see it as business packet! Now the package is lost

Easy to navigate the site and search option excellant.

Top od the top

Not possible to pay with card.

To your reply; yes I can see that you offer payment with card. I tried twice with 12hours in between but bounced every time. Then I had to get me a PayPal account.

Always changing the estimated delivery time

Very delayed, lack of info and update and confusing delivery info from their forwarder GLS.

The order processing and email response times are extremely slow. However, the customer service quality control department resolved my issue immediately when my parcel was delivered to the wrong address.

Very poor customer experience. Can't choose shipping method. Expensive item (2000€) sent internationally via Deutsche Post instead of carrier. After 7 days still no sign of package.

I have been a Bike24 customer for over six years and this is the first time I am writing a public review. Two unresolved issues across recent orders:

Order 226596980 — handlebars arrived in a box that had clearly been previously opened. User manual missing. Most of the supplied hardware does not match what should ship with this product, and the computer mount hardware is missing entirely. As delivered, the item is not usable. The combination of opened packaging, missing manual and incorrect hardware raises a legitimate question as to whether this was sold to me as new but had in fact been previously opened or returned. The brake set in the same order also arrived with a disconnected line and brake fluid leaked inside the packaging — I absorbed that one and bled the system myself, but it points to a pattern.

Order 226452024 — item SRA520787 was returned to Bike24 several weeks ago using their own prepaid return label. The refund has still not been processed. The returned item was unused, unopened.

I have raised both issues with customer service directly and am awaiting a response. I will update this review based on how Bike24 handles the resolution. After six years and significant spend, I expected better.

I love you're wide specter of products and prices but shipping takes too long. You used to have fast delivery which was awesome but waiting for 6-10 working days is too much.

Bought a wetsuit that was on sale, received the package very fast but item had a small cut in it so contacted customer service. Got a fast reply that I could return the item and get a full refund or keep it as it was the last one in stock and instead get a discount on my purchase and some wetsuit neopreen glue which was a nice gesture. I can recommend bike24

Unfortunately Bike24 started sending shipments via GLS, with whom I have had several horrible experiences the last months. DHL or DPD can deliver shipments from Germany to The Netherlands in 2-3 working days, GLS takles 4-6 working days (if the package is going to arrive at all, which with GLS is about a 50/50 chance in my previous experience). My package hasn't moved for two working days now, somewehere in Germany. My next order will be with Bike-Discount, who use DHL.

This is the Online-Shop where people not only do their work well but they care about theirs customers!
I’ve ordered a helmet for me and wrote in addition a email asking to deliver it to me as soon as possible (as we are having a family biking weekend). And you know what - the helmet was delivered in unbelievable short terms to Switzerland, even a couple of days earlier than I’ve asked! Thank you very much for that
And as well with the great service and support from the team you receive better price. Sincerely recommend to make shopping here

Seamless ordering process and wide selection of top brands makes Bike24 one of my favorite online retailers for cycling gear!