We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
Company replied
I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
Company replied
Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
Company replied
Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appointments were easily organised and…
Appointments were easily organised and very smoothly carried out with a fantastic consultant
12 May 2026
Reply from Benenden Health
Hi Elizabeth, thank you for sharing your experience.
We're delighted to hear that arranging your appointments was so straightforward and that everything went smoothly.
It's also wonderful to know that you had such a positive experience with your consultant. We're so pleased we could help make the process as easy as possible for you.
Best wishes,
Benenden Health
Very effective service which diagnosed…
Very effective service which diagnosed and treated dpeedily
12 June 2026
Reply from Benenden Health
Hi Sandy, thank you for your lovely feedback. We're delighted to hear that everything was handled quickly and that you had such a positive experience with our service.
Best wishes,
Benenden Health
Coulkdn't be better
26 June 2026
Reply from Benenden Health
Hi Steve, thanks for leaving your positive feedback. We're so pleased you've had a faultless experience with us.
Best wishes,
Benenden Health
Very happy with Benenden
Very happy with Benenden - having the ability to chat with a GP online instead of wrangling with my NHS GP is priceless.
28 June 2026
Reply from Benenden Health
Hi Rachel, thanks for sharing your feedback.
We're delighted to hear how much you value being able to speak to a GP online. We know how frustrating it can be when you're trying to get an appointment, so it's great to hear that being able to book an appointment quickly and easily has made such a difference for you.
It's exactly the kind of reassurance and support we aim to provide for our members.
Best wishes,
Benenden Health
Amazing experience
Very easy to book appointment on the app. Doctor called on time.i had Dr Shelby, He was very nice listened to everything and talked me through anything I questioned.
16 June 2026
Reply from Benenden Health
Hi Bernadette, thank you for sharing your experience.
We're really pleased to hear that booking your appointment through the app was super easy and that your call arrived right on time. It's also lovely to hear such positive feedback about Dr Shelby - we're glad he took the time to listen to your concerns and answer your questions so thoroughly.
Making it easy for our members to access the healthcare support they need is what it's all about for us.
Best wishes,
Benenden Health
I have recommended lots of friends and…
I have recommended lots of friends and family to Benenden private health care and will continue to do so !
I cannot recommend Benenden enough , it's a life saver and affordable too .
27 June 2026
Reply from Benenden Health
Hi Elaine, thank you for such amazing feedback.
It’s fantastic to hear that you’ve recommended Benenden Health to so many friends and family members - and even better that you plan to keep spreading the word. That kind of support means the world to us.
We’re delighted that you’ve found the service both affordable and valuable, and that it’s been there for you when you’ve needed it most.
Best wishes,
Benenden Health
I recommend Benenden Health to all my…
I recommend Benenden Health to all my friends. Very competitively prices and excellent service when needed. The GP reference service is particularly useful at weekends when no access to my own GP.
20 June 2026
Reply from Benenden Health
Hi Archie, thank you for your lovely feedback and for recommending us to your friends.
We're delighted to hear that you've found your membership good value and that you've had excellent service when you've needed it. It's especially great to know that the 24/7 GP Helpline has been so useful, particularly at weekends when it's not always easy to access your own GP. That's exactly why we're here.
Best wishes,
Benenden Health
Don't know the point of beneden I…
Don't know the point of beneden I arranged a telephone appointment as i am worried about a lump on my arm and it is impossible to see go, get an app with my doc. Thought I would be able to see someone through beneden, thought that was what I was paying for. No I was told to see my GP as they could not do anything not could they refer me to specialist. Why am I paying for beneden?? Going to see a private GP instead.
25 June 2026
Reply from Benenden Health
Hi there, thank you for sharing your feedback. We’re really sorry to hear about your experience and understand how worrying it must be to have a concern like this, as well as how frustrating it is when you feel you’re not getting the support you expected.
We appreciate why this situation may have been disappointing. While Benenden Health offers access to a range of healthcare services, there are some areas where we’re unable to replace or bypass your NHS GP - particularly when a referral is needed. In these cases, seeing your NHS GP is the most appropriate next step to ensure you receive the right care.
We’re sorry if this wasn’t made clear during your appointment or if your expectations of the service weren’t met. We always aim to be transparent about what members can access, and we recognise how important it is to feel confident in the value of your membership.
If you’d like to discuss this further or explore how we may still be able to support you, please don’t hesitate to contact our team on 0300 304 5700 or email memberservices@benenden.co.uk
Best wishes,
Benenden Health
Reply from Benenden Health
Hi there, thank you for sharing your experience with us. It's great to hear you found accessing our services quick and easy.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Claire, thank you for leaving your feedback. We're delighted to hear you had a positive experience with our team and services.
Best wishes,
Benenden Health
Very helpful man helped to book the…
Very helpful man helped to book the appointment with only a 2 hour wait
18 June 2026
Reply from Benenden Health
Hi there, thank you for leaving such positive feedback. We're happy to hear that we could assist you with booking your appointment so quickly and you had a lovely experience with our team.
Best wishes,
Benenden Health
Ease of using
Ease of using
Service and regardless of the time of you could get answers.
21 June 2026
Reply from Benenden Health
Hi Peter, thank you for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and that you were able to get support when you needed it.
Helping our members access our healthcare easily is really important to us, so it’s great to know this has been your experience.
Best wishes,
Benenden Health
Easy to make an online GP appointment
Easy to make an online GP appointment. Quick and thorough.
20 June 2026
Reply from Benenden Health
Hi Stephen, thank you for sharing this feedback. We're so pleased to hear you found it easy to book an online GP appointment quickly.
Best wishes,
Benenden Health
Benenden are amazing
Benenden are amazing. For a small monthly subscription we receive many benefits but notably the 24/7 GP service which is simply so much easier and quicker than using our own GP.
15 June 2026
Reply from Benenden Health
Hi Pauline, it’s so nice to hear your feedback. We’re really pleased that you’re getting great value from your membership, and that the 24/7 GP Helpline has made such a difference for you.
It’s great to know it’s been a quicker and easier option when you’ve needed support - that’s exactly what we aim for.
Best wishes,
Benenden Health
Carple Tunnel Operation
The service given bt the consultant, his staff and the hospital was first rate. They were constrsint by the servive that Benenden has as they could only use one hospital for the operation which delayed the final service.
However the Spire hosital staff and facilities were first rate.
25 June 2026
Reply from Benenden Health
Hi John, thank you for taking the time to share your experience.
We’re really pleased to hear how highly you rated the consultant, hospital team, and the care you received during your treatment.
We’re sorry to hear there was a delay due to the hospital arrangements, and we completely understand how frustrating that can be when you’re waiting for treatment. We work with specific hospitals that are best equipped to carry out certain procedures, so that can sometimes mean a bit less flexibility around where treatment takes place.
We're pleased your overall experience was positive and we hope your recovery is going well following your operation.
Best wishes,
Benenden Health
Benenden are performing extremely well…
Benenden are performing extremely well in this tough health situation nationwide.
6 February 2026
Reply from Benenden Health
Hi Judith, thank you for your kind words. We really appreciate you recognising the work we’re doing.
We’re committed to supporting our members as best we can, and it means a lot to hear that this is making a difference.
Best wishes,
Benenden Health
Excellent service
The whole process from the initial enquiry to treatment was excellent and exceeded all my expectations.
I had no issues with the process.
It was timely and professional.
Staff were very friendly and courteous and I was well informed throughout the whole procedure.
1 May 2026
Reply from Benenden Health
Hi there, thanks for taking the time to share your experience.
It’s great to hear that everything went so smoothly from your initial enquiry right through to treatment.
We’re really pleased the process met - and even exceeded - your expectations, and that you felt well informed and supported every step of the way. It’s also lovely to hear how positively you felt about the team who looked after you.
Best wishes,
Benenden Health
Always access to talk to an advisor
Always access to talk to an advisor. Always a quick turnaround.
19 March 2026
Reply from Benenden Health
Hi Roger, thank you for taking the time to leave your feedback. We're pleased to hear you had a positive experience with our team and services.
Best wishes,
Benenden Health
Very good service
Benenden offered me reassurance from consultant and relevant tests and the outcome was good.
16 June 2026
Reply from Benenden Health
Hi Rosemary, thank you for taking the time to share your experience. We’re delighted to hear that you felt reassured by the support you received and that you were able to access the appropriate tests and specialist advice.
It’s great to know the outcome was a good one, and we’re so pleased we could help during that time.
Best wishes,
Benenden Health
In Out Job Done!
I've been with Benenden Health Care for over 21yrs. It's a joint membership and we have only used their services a few times. When we have used it its been brilliant and so easy to use. When I tell people the process they say "Sounds complicated or long winded" but I tell them that you soon get used to the system and it becomes second nature. My last use only took 24hrs to see the consultant. The offer of an operation was within two weeks. Great service and very pleased with the result.
19 March 2026
Reply from Benenden Health
Hi there, thank you for sharing your experience. It’s fantastic to hear from such a long-standing member.
We’re really pleased that when you’ve needed us, the service has been easy to use and delivered such positive results.
It’s great to hear that once you get familiar with the process, it feels straightforward and even better that you were able to see a consultant and move things along quickly.
We’re always working to keep things as simple and seamless as possible for our members.
Best wishes,
Benenden Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.