Beko UK Reviews 

45,741
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 10,668 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality and reliability of the products, with many noting their appliances are long-lasting and well-made. People appreciate the positive user experience, finding products efficient, quiet, and easy to use. The staff also receives praise for being helpful, knowledgeable, and polite, contributing to a smooth overall interaction. However, some customers also noted issues with product functionality and durability, with appliances failing prematurely or not maintaining correct temperatures. A few other people also felt that service was poor, experiencing difficulties with repairs, unhelpful staff interactions, or long waits for resolutions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the reliability and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the efficiency, quiet operation, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding products easy to use, quick to... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Staff

People report positive experiences with staff, highlighting the politeness and helpfulness of delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the fact that freezer and fridge still the same size to replace older models after 18 years . They fit exactly into space , not sticking out like the popular American varieties. Only knocked p... See more

Rated 4 out of 5 stars

We have only had the dryer for a few weeks so it’s hard to give a full review, hence four stars. We bought the dryer from a community charity place which charge less due to bumps or scuffs on the out... See more

Rated 4 out of 5 stars

The fridge freezer is working well although there is a little ice buildup even on the warmest setting. It is just big enough for a couple but for serious cooks or a family, it just wouldn't be big eno... See more

Rated 4 out of 5 stars

There didn’t seem to be any information about the cleaning toggle at the back of the fridge and how it needed to be removed . I phoned a customer helpline and the lady helpfully talked me through how... See more


Company details

  1. Wholesaler Household Appliances
  2. Appliance Store
  3. Electrical Appliance Wholesaler

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.

Beko Home & Kitchen Appliances

Written by the company

UK’s number 1 best selling large home appliance brand
Appliances designed to make your life easier, Beko is UK’s number 1 best selling large home appliance brand.
30 Million Appliances
We’ve sold over 30 million appliances in the UK since 1990.
4.4 Out Of 5
The average score out of 5 our customers give our appliances.
Sustainability
At Beko we’re developing appliances that reduce energy consumption and waste and, in our factories we’re working to reduce our carbon footprint and increase recycling every year.

Contact info

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(45,741)

9,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my second beko washing machine

This is my second beko washing machine. My old one last 10 years and need to be replace. I like everything about my new machine, the clothes are cleaned nicely,it runs lots of programmes that are suitable for everything I need.

14 July 2026
Rated 5 out of 5 stars

Decorated kitchen and wanted a white…

Decorated kitchen and wanted a white fridge freezer with frost free option. Old fridge was Beko still working after 25 years but the wrong colour (silver). So decided to purchase another Beko as the brand had proved it's reliability.

6 July 2026
Rated 1 out of 5 stars

Only spun a couple of times

Only spun a couple of times, does not work, sent an engineer out, they said it was due to the way i was loading it???? awful, in the garage now un-used bought a hotpoint that works perfectly

6 July 2026
Rated 5 out of 5 stars

All good so far.

All good so far. A small hiccup from the off but dealt with very well. Good customer service, engineer arrived 5 mins early and problem sorted quickly and efficiently.

14 July 2026
Rated 5 out of 5 stars

Fantastic Machine

Fantastic Machine, very quiet, cleans very well, Drum Clean function is that good it even cleaned our outside grid to the degree that the water in the drain was crystal clear, great value for the price paid.

14 July 2026
Rated 5 out of 5 stars

I was reluctant to go for the fridge…

I was reluctant to go for the fridge freezer as the reputation wasn't great. The sales person at wren asked me to give it a try as he personally recommends them. We did and its brilliant. Nothing i don't like about it and it's better than my old one by far. Converted and happy, would definitely recommend!

14 July 2026
Rated 2 out of 5 stars

Extortionate call charges on guarantee

I have no issue with the product as it works well and does the job. However the 10 year parts guarantee is a joke and not worth having as the call out charge to have a part replaced is £149. Our last beko upright freezer lasted 15 years but if we had issue only twice in the 10 year parts guarantee that would cost almost as much as a new freezer. I believe this is a restrictive practice that nullifies the value of the guarantee. A more reasonable call out charge needs to be considered to give true value to the parts guarantee

14 July 2026
Rated 4 out of 5 stars

Has worked perfectly throughout this…

Has worked perfectly throughout this warm period. The only niggling thing for me is you have to open the door fully because it keeps swinging back on you as you are trying to put things in or get them out, never had this with other fridges, apart from that I am happy and would recommend it.

14 July 2026
Rated 5 out of 5 stars

The freezer I had has been excellent

The freezer I had has been excellent. It has plenty of room for one person unless you prefer to stock up in which case you would need a larger size. This was an undercounter one I'm just so glad that I won't have to ever defrost again because it's a frost free freezer.

27 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look