Beko UK Reviews 

I am extremely disappointed with my Beko washer dryer. I purchased it in April 2025, registered it on the Beko website, and now, just over a year later, it has failed completely. The wash cycle will not finish, leaving all of my clothes locked inside the machine with no way to get them out.
A washer dryer should last far longer than this, and it is unacceptable that such a major fault has occurred so soon after purchase. To make matters worse, I am expected to pay for an engineer because the warranty has expired by only a short period. As a customer who registered the appliance and looked after it, I expected much better reliability and customer support.
Based on this experience, I would not recommend Beko. The product has proven unreliable, and the after-sales support has left me feeling very let down.

I've always bought Beko appliances as they are reliable and reasonably priced

Product is good, love that it is the self defrosting and lots of room in the drawers

Having a 15 hour appointment window is ridiculous

Terrible
Impossible to get hold of anyone then when you do get put through to various departments who say it is not their department??
Brand new machine faulty & can not speak to anyone
Useless machine & customer service

Does what I expected of it. Not as much storage space as previous freezer but ok.
Fitting instructions could be improved on.

Wasn’t happy about being questioned why I had decided not to buy extra insurance cover.

Already have a Beko freezer which I've found very efficient, quiet and reliable. So decided to buy a tall upright fridge from same manufacturer. To me Beko is a reliable company with excellent quality goods that are long lasting and well made.

Doesn't even deserve 1 star Now been waiting over 9 weeks for people to call me back when they said they would.

Wait for an engineer to repair coffee machine under warrenty

No one knows what they're doing.
DO NOT BUY FROM BEKO

My 12 year old Beto washing machine finally stopped working so went on line and ordered another though AO
Beko eco spin
Arrived Thursday 30th July 6pm
Friday morning put my washing in the machine 3 hand towels 2 sets pyjamas 10 items of underwear and a pair of trouser thought great quick 28 min wash
Machine washed but did not spin, so thought ok I’ll put it on spin and drain 17 min did not spin machine stopped but washing was wet, contacted beko spoke to customer service told me and half hours and still did not spin
Called customer service again told them again what was happening
The customer service person tried to explain to me how to do my washing when I told her I had done everything I had been told to do and that she was not listening to me
I was told that if I interrupted her again she would terminate the call
I had already told her that we were disabled and need the machine and before purchasing it no where did it say you can only put one towel in with you washing in case the machine decides that it’s an unbalanced wash and this means it will not spin as she started to speak before I had finished and I asked her to listen to what I was saying she once again told be not to interrupt her as she was going to end the call
So what do I do I have a washing machine that is not fit for purpose beko what to charge me to send someone out to look at it and I’ve not had it for 24 hours
I’m livid disappointed

So my washing machine is not heating water and is out of warranty. No worries I tested the element and it is definitely dead so I tried to buy a new element with NTC. Prices range from £15 ebay (hmm not so sure about those) to £40 and rising weekly from the alleged official Beko authorised distributors in the UK. However trying to identify the part on the website is impossible. The model number of the machine is irrelevant to them. They only want the serial number which is now unreadable. Clicking contact us button gave me the actual Beko UK number and so I called that.

After an irritating encounter with Beko (not the Our house distributor actually Beko UK themselves) automated attendant system I finally got through to an agent who informed me that depending on which day it is in the factory they fit different parts so it could be anything and he can't find it. Say what? Really? Upshot is that although I would have paid extra for a genuine (allegedly) Beko part, seems this may be a false sense of security.

I am now faced with the prospect of buying from a non-authorised distributor who apparently have no issues identifying the correct part and can ship it for a lot less money. I really don't have any choice considering Beko themselves can't tell which parts they put in their products. Let's hope I don't get that warm fuzzy feeling from it going on fire!

Gobsmacked!

Yes all good on purchase of my Beko fridge/freezer however, daunted to hear any call out connected with the guarantee would attract a call out charge o £149. If something has gone wrong within the period of the guarantee, it should be free. I do not antipate problems.

Arrived on time without delay. Driver was polite and respectful. I love my dishwasher especially now I have worked out the best program to use for my needs.

Loved the fact that freezer and fridge still the same size to replace older models after 18 years . They fit exactly into space , not sticking out like the popular American varieties.
Only knocked point off as no wine shelf inside this time

Bought these to replace our 24year old fridge and freezer, like for like(Old ones still working). Freezer baskets are slightly smaller than the older model which doesn't seem like a big deal but struggled to fit everything from the old freezer into the new one. Looking forward to never having to defrost the freezer again. Seal on the new fridge so strong have to fight to open the door. Hope these give as good a service as the old ones

Great efficient service kept you informed throughout

Good service 👍

Great size fridge for limited space, it is perfect for us

The store assistant was knowledgeable about the product, as I was looking for a easy to use washing machine. As such your product met the criteria.