Beko UK Reviews 

I contacted Beko to arrange a repair after one of the hotplates stopped working on our 6-month-old cooker. I spent nearly two hours on the phone being transferred between departments, getting cut off, and having to call back several times. Having to repeat my details over and over made a simple repair request far more difficult than it should have been. Very disappointing customer service.

We have purchased a Beko dishwasher and the results speak for themselves absolutely wonderful all dishes and cutlery come out spotless

One star only because there's no zero star option.

Bought an oven and hob package and registered it online to get the 2 year parts and labour guarantee. 18 months in and hob won't work and shows an error code. Call Beko an engineer comes a few days later, he's stumped as the error code being shown applies to induction hobs while mine is a ceramic hob. He calls for assistance and says a part will have to be ordered.

So now the wait begins, a week later a text to say they've been unable to source a part, another week another text, another week another text, another week another text.....

Call "Customer Service" again who finally claim a part is scheduled to arrive in a fortnight with a disclaimer attached stating it's only an expectation and not their fault if it's not. I say this isn't acceptable and if they can't repair then they should replace, I'm given a number to contact it's a mobile number then informed not to call it as it's contact via WhatsApp only!

Message the WhatsApp channel, responses taking up to 45 minutes, complain about response time only it be told it's "not an instant message service" and they reply when someone's available!

Search the Beko website and stumble across an online form to escalate complaints to the "Managing Director" complete said form hit submit and days later haven't even received an acknowledgement of the complaint.

Doubt I'll purchase another Beko appliance ever again, currently have 3 Beko hobs, 4 Beko ovens and 6 Beko washing machines in various properties that I let.

I bought 4 appliances , freezer, dishwasher, washing machine, & tumble dryer. All at very good prices & even less in the January sales.

We chose a Beko dishwasher as part of a new kitchen installation, the bottom rack constantly falls off the runners and damages our plates etc. I was told by the warranty rep if I call out an engineer and they don’t find anything wrong we will be charged for the engineers time. Awful product awful after service.

I purchased a Beko washing machine in December 2025, and on 29 June 2026, it stopped working completely.
I immediately contacted Beko support and raised a service request. After waiting 8 days, an engineer visited and diagnosed a faulty part that needed replacement. He returned a week later, replaced the part, and informed me that the machine was fixed.
Unfortunately, when we used the machine, the same fault was still present. I contacted Beko again, and after further visits and another week's delay, the engineer finally confirmed that the washing machine was beyond repair and needed to be replaced.
Last week, Beko's replacement team contacted me and informed me that a replacement washing machine would be delivered the following day. However, more than a week has now passed, and no replacement has arrived.
I have now been without a working washing machine for over a month. Every time I contact Beko customer services, I am directed to the replacement team. When I contact the replacement team, I am told that replacement stock is unavailable and that I should speak to Beko customer services again. I am being passed from one department to another, with nobody taking ownership of the issue or providing a clear resolution.
As a customer, I find this level of service extremely disappointing and frustrating. I understand that stock issues can occur, but the lack of communication, accountability, and support is unacceptable—especially when the product is less than a year old and under warranty.
Beko, can someone please take ownership of this case and provide a replacement machine or a clear resolution as soon as possible?
#Beko #CustomerService #WarrantySupport #CustomerExperience #ApplianceRepair #ConsumerRights

Good after sales warranty repair.

Trust my Beko washing machine

Good service goods reliable

Good reputation and history of previous use

The engineer was great, really helpful and friendly, the loss of one star is due to the call centre.

Unfortunately, the experience over the telephone left a lot to be desired. The first customer service advisor I spoke to was great, he was friendly and helpful attempting to get to the bottom of the problem. It was when he transferred me to the booking department that the issues started, at that point I had been on the phone around 20 minutes talking through the problem and I was then on and off hold for an hour with the booking agent. All she wanted to do was sell me products, she would not listen and eventually even ended the call on me. I then called the customer support back and spoke with one woman who immediately booked the engineer in for me without any problems and without telling me I must pay money for something I don't want before she would book the appointment.

I absolutely love my Beko bean to cup coffee machine, I highly recommend this to everyone.price point is spot on, I prefer my Beko to other well know brands. In my opinion beet on the market every household should have one

New Beko dishwasher. Easy to operate stainless steel finish. Works well so far.

60/40 fridge freezer gives me a lot of space in the fridge. The shelves are nicely spread. The ff doesn’t make much sound. The freezer has three drawers in which is ideal. All have the same size. I do not like the led light in it. It is a bit too bright for me. I like the height as I can still put a microwave on top. The ff is not heavy and I could easily alter the position. I hope that the ff will last a while by looking after it well. I just got it a month ago.

Whilst the repair man was friendly enough and diagnosed the problem on his first visit, when he come the second time to repair it he arrived with a broken part. This led to a wasted day off work as he had to come again the following week. When he arrived the third time, the part he ordered was incorrect so the broken part in the machine still isn’t fixed and yet another wasted day off work waiting in for the repair

Bought from a shop. Fridge freeser jubt met our requirements.

Absolutely disgusted at the customer service I have received that has led me to rearrange my work 4 TIMES! And still no resolution. Now not answering the phone. After 4 appointments my machine is still not fixed, a machine that is only 9 months old.
Further to this I have had a failed to show appointment today and now been sent an email saying the parts are out of stock and so a repair will be booked when it is back? No time scale, no help, no offer of reimbursement. I have been made a fool of, a compete mockery. And will now be expected to rearrange or miss my work for yet another appointment.

Great little dishwasher.
Easy to install ....great simple programms

Does what it says! Seems good quality.