Beer Merchants Reviews 

226
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of products, including unique and hard-to-find beers, and are very satisfied with the quality and value for money. Many highlight the fast and efficient delivery service, noting that items arrive well-packaged and intact, minimizing breakage risk. Reviewers also appreciate the clear communication throughout the ordering process and the ease of using the online services. However, some customers experienced issues with delivery, including delays, damaged parcels, and incorrect items, leading to dissatisfaction. A few other people also felt that customer service was unresponsive when problems arose, particularly concerning damaged goods or missing items.

What people talk about most

Product

Customers had positive experiences with the product, often praising the great selection of beers, including... See more

Delivery service

People report positive experiences with delivery service, often praising the quick and efficient delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting the ease of placing orders for both... See more

Service

Reviewers consistently mention positive feedback about the service, with many customers expressing long-term... See more

Quality

Users describe positive interactions with quality, particularly regarding packaging and product value. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Rated 5 out of 5 stars

I wanted to order a non-mainstream product. Ryan really did go the extra mile to source it for me. Communication was great throughout and the product was very well packaged. I am a very happy custo... See more

Rated 5 out of 5 stars

As usual my cans of stiegl hell lager was delivered quickly and packaged well 👍I hope you can get the 500ml bottles of stiegl hell lager for when i order next time,many thanks

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(226)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response to complaint

I've contacted via email to get a refund on cans as they were the wrong size cans and some weren't in delivery and have had no response and no refund won't be using again after this experience

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Ordered and delivered sooner than I expected. Packaging was excellent (so good I kept it) !!! I ordered 12 bottles of German Lager and thoroughly enjoyed everyone after a long Dry January !!! Will order again.

30 January 2025
Unprompted review
Rated 4 out of 5 stars

Website can be a little clunky on…

Website can be a little clunky on mobile, and a lot of out of stock items have been for a long time, but the beer they do have on offer is great, reasonably priced and there's still a good selection

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Belgian Christmas beers

Beer Merchants stock a great selection of my favourite Belgian beers and especially Christmas beers which I love. My order was delivered extremely fast. All beers were in great condition. First class service. I will be placing another order very soon.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Fast service
Efficient delivery
Well packaged and protected
Fantastic beers 🍻

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely five star service only…

Absolutely five star service only placed the order on Friday and had it on Sunday only 48 hours. I had to wait 100% recommend it and I will replace another order very soon.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

beer is great

beer is great. really love that I could get favourite
Belgian beers in London. order process was easy. delivery was smooth.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

It hasn't arrived yet

It hasn't arrived yet. Apparently DPD delivered it, and took it away again without leaving a delivery note. Hopefully this will be resolved.. but at the minute i'm very frustrated, and to be asked about how I'm enjoying the beer is a bit triggering.

5 December 2024
Unprompted review

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