Beer Merchants Reviews 

Great selection of Belgian beer for a Belgian living in the UK, easy to order. The box could have been taped a bit better though. But very happy overall.

Good selection of beer and swift delivery. Thank you.

Placed my order on Wednesday afternoon and received it today! I ordered the German beer mixed case and am very happy with the selection
Very happy customer

The glass ware waa very well packed and arrived in a couple of days. Great service

Lovely beers, and prompt reliable service.

Great choice of stouts.
My favourite Omnipollo
Efficient delivery

Slow responses, too many products out of stock, website had to be amended to allow for gift voucher redemption which led to significant delay in order process (then had to reselect products as many had gone out of stock whilst waiting). Overall very poor customer service. Will not use them ever again.

Very fast delivery service.
One very minor irritation - being asked for reviews of the beers ordered days or even weeks before I have even opened the cans/bottles :-)

Great selection of beers at reasonable prices. Online services easy to use and items despatched promptly. Packaged well. Great service.

Great service and customer experience.
Super fast delivery and bottles were extremely well packaged to avoid damage.

All items sought were available. Even though some of the beer is difficult to source in Belgium. Delivery was quick and well packaged. Would use again.

One: Deceptive online sign-up discount promises only to receive an unapologetic sorry, not sorry email when following up. Then ghosted.

Two: Received beer that was fourteen months old, two months past its best before date.

Customer service simply isn’t. Upside is I won’t have to make that mistake again.

Not a great experience. Beer cans arrived damaged as not adequately packaged. Company not particularly interested and merely said it would not affect the taste of the beer. Does affect storage though as were blown out. Would not use again.

Nearly always out of stock but recently listed 'Torpedo Box' as back in stock. Ordered 2, value over £80. DPD did their bit and delivered on time. How it got to me with the dreadful packaging was pure luck. Big box with 24 bottles. 1 piece of [split] tape across the bottom of the box which was already tearing through and DPD had had to repair all around the top with their own tape as the box was just totally inadequate. All the bottles were not boxed [as advertised] which was a shame as the boxes were gifts. No reply to 'phone or email. Shan't be bothering with this lot again and not worthy of the great name of Sierra Nevada.

All was as ordered and delivered quickly and well packaged.

Fast delivery and great choice

Quick delivery, ordered on Tuesday night and my order arrived Thursday morning. Well packed and all bottles arrived safe and sound.
My order was the Brugse Zot fridge filler. If you haven’t tried it, you should!

I think the price, range and delivery time of the stock offered by Beer Merchants is excellent!

The only real criticism I'd offer is to do with shipments to Jersey. Beer Merchants very kindly, compared to other UK suppliers, do actually ship to Jersey. However, they do not adjust their prices by location, such that you pay VAT. This would typically be fine, but it does mean you end up paying BOTH VAT (20%) and Jersey's equivalent tax of GST (5%) meaning the beer in actually more expensive than it should be. Retailers typically knock the VAT off if they're delivering to Jersey, as they can claim this back. The consumer cannot. Unfortunately, Beer merchants doesn't do this, meaning shipping to Jersey is rather expensive.

I may end up using this service again for Jersey as its great being able to get Augustiner for Easter/Christmas etc on the island, but I would love if Beer Merchants could look into this tax issue, as it does make shipping to Jersey very expensive for the consumer

Amazing selection of beers. Fairly priced and free super quick delivery if you spend over £60. Will shop again.

Excellent service, fast delivery and packaged with care