Beer Merchants Reviews 

226
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive and unique product selection, finding specialist and hard-to-find items at fair prices and good value. Many highlight the fast and efficient delivery service, noting orders arrive quickly and on time. The robust and carefully done packaging ensures products arrive safely, and consumers commend the excellent service and easy-to-use website. However, some customers experienced significant delivery delays, even when paying for expedited service. A few people also reported receiving damaged parcels with broken bottles, missing items, or incorrect products.

What people talk about most

Product

Clients share positive opinions on product, highlighting a great selection of beers, including... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency. Many reviewers... See more

Service

Reviewers consistently highlight positive aspects of service, with many expressing long-term satisfaction... See more

Quality

Reviewers mention ambiguous feedback about quality, particularly regarding packaging. While some customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to order a non-mainstream product. Ryan really did go the extra mile to source it for me. Communication was great throughout and the product was very well packaged. I am a very happy custo... See more

Rated 5 out of 5 stars

I’m really happy with my purchase from BeerMerchants.com. The House Party Beer was excellent value for money, especially for the quality and quantity you get. It was also great to find a gluten-free... See more

Rated 5 out of 5 stars

As usual my cans of stiegl hell lager was delivered quickly and packaged well 👍I hope you can get the 500ml bottles of stiegl hell lager for when i order next time,many thanks

Rated 5 out of 5 stars

There was a misunderstanding with the delivery company that caused a small delay. The guys at Beer Merchants, dealt with it quickly and efficiently and they actually sent me a free case of beers out... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

At Beer Merchants, we are passionate about great beer. We have built our online platform to provide beer enthusiasts, connoisseurs, and curious minds with an exceptional selection of craft beers from around the world. Whether you're a seasoned beer lover or just beginning your journey into the exciting world of craft beer, we are here to satisfy your thirst for exceptional brews. Beer Merchants is one of the UK's first online beer retailers. We have worked with our friends across the beer industry for nearly two decades, sourcing world-class craft beer from all around the globe and delivering it direct to people's doors. Beer Merchants was founded with a simple yet ambitious mission: to bring the best beers from across the globe right to your doorstep. We understand that beer is not just a beverage but an experience that connects people, cultures, and tastes. With this understanding, we embarked on a journey to curate a diverse and extensive collection of beers that reflect the rich traditions, innovation, and craftsmanship of brewers worldwide. At Beer Merchants, we are committed to delivering excellence in every aspect of our business. We are passionate about promoting the craft beer industry, supporting independent breweries, and bringing you the best beer experiences. We are constantly evolving and expanding our offerings to keep up with the dynamic beer landscape and provide you with fresh and exciting choices. Join us on this beer-filled adventure, explore our incredible selection, and elevate your beer journey with Beermerchants.com. Cheers!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(226)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Used beer merchants to buy some belgian beer that I recently tried in Belgium and was the only online retailer in the UK that stocked certain beers. Delivery arrived within 48 hours of purchase. Packed very well. Great service overall.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Upgrade Your Beer Fridge

Super convenient way to upgrade office beer fridge. I expect to become a regular. Constructive feedback on packaging - that was a huge amount of cardboard for just 24 cans of beer. Packed individually as if they were glass bottles. Probably not necessary.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely order again

Website was easy to order from, I feel the products are fairly priced. I was kept up to date with my order and the order arrived to me quicker than what I was expecting

13 October 2024
Unprompted review
Rated 4 out of 5 stars

Good choice of products

Good choice of products, well described and on a well laid out website was a good start.
The communication was then excellent and the goods arrived well packed and on time.
Hard to fault.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My order came really quickly and was exactly as expected. The bottles were well packaged so no risk of breakage. Looking forward to drinking it now!

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Great range

Great range, good prices, quick delivery and secure packaging which is really important when ordering bottles.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient service.

Placing the order online was seamless. I purchased a Belgium beer which is not readily available. Delivery arrived promptly and bottles where well packed in a cardboard mould.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Great service, delivery speed and items (and a nice free gift).......also when one item was incorrectly packed and sent they sent a correct replacement to arrive the very next day which is fantastic service. Highly recommended.....

2 October 2024
Unprompted review

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