Bedsonline Reviews 

1,070
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers had a great experience with this company. Travel agents frequently mention that the booking portal is exceptionally user-friendly, offering quick, responsive, and accurate search results for finding hotels. Users truly enjoy the incredible convenience of managing multiple bookings through a single platform, offering very competitive rates and smooth daily operations. However, some customers also noted frustrating issues with scheduled airport transfers failing to show up on time when arriving at foreign destinations. A few other people also felt that online room descriptions and general details lacked necessary information, requiring extra effort to research elsewhere.

What people talk about most

Booking process

Customers consistently note positive experiences with booking process, highlighting the intuitive system,... See more

Website

Customers had positive experiences with website, describing the platform as professional, easy to navigate,... See more

Service

Users describe ambiguous interactions with service, highlighting great reliability, quick bookings, and... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the very competitive rates, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the services were delivered on time. Transfers from BCN to hotel Occidental Barcelona 1929 was on time. The driver was courteous and helpful. The hotel is in the perfect location. Great customer... See more

Rated 5 out of 5 stars

The website is very responsive to input, and produces fast and accurate results. The pictures/details are very good when available. The option to adjust pricing up or down and add fees is very usefu... See more

Rated 5 out of 5 stars

I am a travel agent with Dream Vacations. Bedsonline is my go-to vendor for hotels of all kinds. They are diversified, easy to work with, and I've never had any issue with a lost booking or miscommu... See more

Rated 5 out of 5 stars

Booking through Bedsonline is incredibly easy, and you can always find what you’re looking for. The documentation is clear and accessible, and the help desk team is both friendly and efficient. It’s a... See more


Company details

  1. Business to Business Service

Written by the company

Bedsonline is the most powerful B2B booking engine for retail travel agents. With over 40 years of experience in the travel trade, we've curated an expansive portfolio of travel products, including 300k+ hotels, 18k+ experiences, and global transfer route coverage in more than 200 countries - giving you access to the perfect products, no matter your clients' needs.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(1,070)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything

Everything. I love the fact that I can book and hold for my clients first of all, and I get to see a lot of cool, pocket friendly hotels for them too

20 October 2025
Unprompted review
Rated 5 out of 5 stars

"The booking process was incredibly…

"The booking process was incredibly fast and easy to use. I was able to find a great deal, and the system instantly confirmed my reservation.
"However, I found the process for printing or downloading a receipt and invoice to be inconvenient. Unlike with Agoda, there was no clear option to access the document immediately after payment."

17 October 2025
Unprompted review
Rated 2 out of 5 stars

No delivery warning and different colour to picture

Didn't get any warning of bed delivery so I missed it, twice! Somebody (new neighbour) stored the first lot for me luckily.
When I called to get the second delivery to come again they didn't know where the order was at first so had to wait longer. Other thing is the purple colour is VASTLY darker than the colour I chose...! Didn't seem easy to send back at all either so I guess I'll keep it.

26 September 2025
Unprompted review
Rated 4 out of 5 stars

It was easy to use

It was easy to use. The only thing was the beds were confusing for 5 people. it looked like they only had beds for 4 people and they were single beds

30 September 2025
Unprompted review
Rated 4 out of 5 stars

Was easy to book the rooms

Was easy to book the rooms. Now the question is booking transfer services, etc. Last time we had problems since hotel was pre-booked from the night before for immediate occupancy but transfer was required the next morning. So we will see

29 September 2025
Unprompted review

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