While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's quality, finding the extensions soft, natural-looking, and blending well with their own hair. Several people appreciate the accurate color matching and curl patterns, and some have been loyal customers for years due to the product's durability and overall excellence. The customer service is also frequently praised for being responsive, polite, and helpful, especially when addressing order changes. However, some people were dissatisfied with the price, noting a significant increase that made them consider more affordable options. There are also concerns about the product's appearance and quality, with some customers receiving extensions that were too thin, looked fake, or had inaccurate colors and curl patterns compared to what was advertised. A few other people also felt that customer service was unhelpful when issues arose, particularly regarding product defects or incorrect orders, leading to frustration and a sense of being unheard.

What people talk about most

Product

Consumers find product quality to be ambiguous. While many reviewers praise the amazing quality, natural... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the amazing quality, natural look,... See more

Customer service

People report ambiguous experiences with customer service. Many customers express satisfaction, highlighting... See more

Order

Clients share ambiguous opinions on their orders. Some customers express satisfaction, highlighting good... See more

Price

Reviewers express strong dissatisfaction with pricing. Many customers are disappointed with recent price... See more

Based on these reviews

Rated 4 out of 5 stars

perfect color match and curl type they are very soft and light

Rated 5 out of 5 stars

I received the wrong order initially, but the way the team handled it truly impressed me. As soon as I reached out, they responded quickly, were polite, and took full responsibility. The represent... See more

Company replied

Rated 5 out of 5 stars

I absolutely love bebonia the quality of the extentions is absolutely amazing. Hopefully the situation with tariffs get situated soon because I can’t love with out these extentions!!! I have been wear... See more

Company replied

Rated 5 out of 5 stars

Great quality. Received in a relatively short length of time. I've used plenty of straight clip in extensions in my lifetime. But I have only been able to find synthetic in my curl pattern, until I fo... See more

Rated 1 out of 5 stars

I’m very disappointed in their price increase . I can understand a price increase of 10 , 15 even 20 dollars . Recently Bebonia increased their extension 40.00 dollars . That’s a hefty price increase... See more

Company replied

Rated 1 out of 5 stars

I’m really disappointed with the Bebonia lightest blonde spiral extensions. They don’t curl up like they’re advertised to, and they’re extremely difficult to blend with natural hair. Compared to other... See more

Company replied

Rated 1 out of 5 stars

I was colour matched and texture matched wrong. Luckily I decided against the texture suggestion but unfortunately followed the colour suggested by Bebonia. The hair is way too dark and the only optio... See more

Company replied

Rated 1 out of 5 stars

Received fake looking, frizzy extensions with a very unnatural curl pattern. Customer service agreed however it was a long process to refund. Even then, they refused to refund the £60 shipping as the... See more

Rated 1 out of 5 stars

I received my Bebonia curly extensions and they are not what I thought. I watched each tutorial and followed each steep by step to curl the extensions and they won’t curl correctly. I’m disappointed t... See more

Company replied

Rated 1 out of 5 stars

Bebonia are not a good company for customer service at all that asked me for photos of the tangled wefts that i got so frustrated with i chucked them in the bin and didnt think to take a photo of them... See more

Company replied

Rated 1 out of 5 stars

I bought the 110g ringlet set. I washed the hair and I saw a blueish black residue coming from the hair and that should’ve been my first sign that something was not right, But I continued to wash the... See more

Company replied

Rated 1 out of 5 stars

Awful quality. Way too thin and not as advertised in the photos and videos. Hair color is inaccurate as well.

Company replied

Rated 1 out of 5 stars

I've been buying the same hair extensions from them since uff I think 2020 or 2021 same kind nothing diffrent and honestly the last two sets I've bought feel diffrent, and the one I just purchased on... See more

Rated 1 out of 5 stars

I was really disappointed with my extensions from this company. When they arrived, I was shocked at how extremely thin they were. My natural hair is already on the thinner side, and there is absolute... See more

Rated 5 out of 5 stars

I absolutely love the communication emails I receive throughout the process of ordering the hair. The websites go in depth about the hair you will recover and have very helpful pictures and videos tha... See more

Rated 5 out of 5 stars

I can’t say enough great things about Bebonia! Their products are absolutely top-notch — I’ve been using them for several years now, and there’s simply no other company that comes close when it... See more

Company replied

Rated 5 out of 5 stars

I’m in love with my spiral set it blends so well I’m mostly spiral to the crown ringlet in middle and curly on top. I’m now waiting for the new minis I hope that get minis in spiral and ringlet soon t... See more

Rated 5 out of 5 stars

My favorite curly hair extensions. Very natural looking and great quality. Shipping doesn't take very long either which is a plus.

Company replied

Rated 5 out of 5 stars

Great customer service and wonderful products , I bought a set for myself two years ago and it's soo good my mom wanted one ❤️

Company replied

Rated 5 out of 5 stars

I am satisfied as I received a discount and placed my order. This is my second order but I have not received the first one so I hope I am satisfied. I don’t have a past experience.

Company replied

Rated 5 out of 5 stars

Bebonia is very well at taking care of their customers. I had a problem and it was solved in a few days. I honestly appreciate it so much when a company is so caring! Next to that are their products v... See more

Company replied

Rated 5 out of 5 stars

These extensions are so nice. I got chestnut and ash blonde. The colors are rich. The curl pattern is exactly like mine. I am happy with these extensions!

Company replied

Rated 5 out of 5 stars

Ive bought my extensions from here before and I absolutely love them! Also very greatful for their deals!

Rated 5 out of 5 stars

This is my third time ordering From Bebonia and ever time I have been delighted with the customer service and the high quality of the clip in extensions.

Company replied

Rated 5 out of 5 stars

Beautiful quality hair and perfect curl pattern! Bebonia is the only place to buy from!

Company replied

Rated 5 out of 5 stars

They make beautiful curly extensions. I’m on my 2nd order. If you take good care of them, it should last you for a very long time.

Company replied

Rated 5 out of 5 stars

Best curly extensions on the market!! I absolutely love them!

Rated 5 out of 5 stars

Soft and lovely hair.. gorgeous curls.. love them

Company replied

Rated 5 out of 5 stars

Fast shipping excellent customer service, and excellent product

Rated 5 out of 5 stars

I was very satisfied with the customer service. I am based in Germany, and my request was handled within two days, which was very fast. I needed to change my order because I accidentally placed it inc... See more


Company details

  1. Hair Extensions Supplier

Written by the company

Bebonia™ creates luxury curly hair extensions that are easy to install, ethically sourced, and guaranteed to be your perfect match. We offer three different types of extensions: curly clip-ins, slip-ons, and drawstring ponytails. Our curly extensions come in a variety of lengths, colors, and weights.


Contact info

3.7

Average

TrustScore 3.5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hair tangles too easily after washing…

Hair tangles too easily after washing or getting in a pool or if you have your windows down with the wind blowing ur hair . Bought it twice . First time they said it was my fault because I straightened it. Second time I didn’t straighten but went in the pool and it got soooo tangled. Had to throw away.

24 March 2025
Bebonia logo

Reply from Bebonia

We’re so sorry to hear about your experience — we completely understand how frustrating that must have been. We don’t recommend swimming in your extensions, as pool chemicals like chlorine can severely dry out the hair and affect its quality. You can learn more about our hair maintenance tips here to help keep your extensions in the best shape possible: https://bit.ly/41WOHPl. We truly appreciate your feedback and are happy to help with any questions or concerns!

Rated 5 out of 5 stars

Shanece was very nice and helpful with…

Shanece was very nice and helpful with my order!

10 March 2025
Bebonia logo

Reply from Bebonia

Thank you so much for your sweet words! We're so happy to hear that Shanece was able to assist you and make your experience a great one. We truly appreciate you taking the time to share your feedback!

Rated 1 out of 5 stars

Customer Service is Lacking

The most unhelpful customer service. You ask a question and they respond with a vague and useless response until you ask the question so specifically that they just don't respond.

15 March 2025
Unprompted review
Bebonia logo

Reply from Bebonia

We're truly sorry to hear that you didn’t have a positive experience with our customer service. That’s certainly not the level of support we aim to provide, and we’d love the opportunity to make things right. We’ve requested more information so we can look into your concerns and ensure your questions are fully answered. Please feel free to share any details, and we’ll do our best to assist you as quickly as possible.

Rated 5 out of 5 stars

I had a great experience shopping for…

I had a great experience shopping for curly hair extensions on this website! The selection process was super easy, and I found the perfect curl type to match my hair. The quality is amazing, the extensions are soft and natural-looking, and the shipping was fast. Highly recommend!

14 March 2025
Bebonia logo

Reply from Bebonia

We're so happy to hear that you had a great shopping experience and found the perfect curl match. Our goal is to make the process as easy and seamless as possible, so knowing you love the quality and fast shipping truly makes our day. We appreciate your support and recommendation!

Rated 5 out of 5 stars

The EASIEST hair extensions!

I have searched for the easiest way to add instant volume and length to my curls without spending hours clipping in pieces or worrying about blending… and y’all, I finally found it!

Bebonia’s Curly Slip-On Extensions are an absolute game-changer. Unlike traditional clip-ins, this piece is literally a headband-style extension that slips on in seconds—no damage, no stress, and NO complicated installation. I just pop it on, adjust it to sit naturally with my curls, and boom—instant fuller, longer curls that look 100% real.

The best part? The curls match beautifully! I was a little skeptical at first because finding extensions that blend with natural curls is not easy, but Bebonia totally nailed it. The hair is soft, lightweight, and bouncy—just like real curls should be.

Whether I’m styling a big voluminous look or just want some extra oomph for a night out, this slip-on extension makes it effortless. If you’ve been thinking about trying extensions but hate the idea of clips or tape-ins, this is your answer.

Obsessed is an understatement.

9 February 2025
Bebonia logo

Reply from Bebonia

Your review absolutely made our day! Our goal has always been to make adding volume and length effortless while keeping your curls looking natural and flawless, so hearing that you found the perfect match means the world to us. Thank you for trusting Bebonia with your curls and for sharing your experience in such a thoughtful way!

Rated 5 out of 5 stars

Amazing quality

Great quality, perfect curl pattern and texture for my hair.

7 March 2025
Bebonia logo

Reply from Bebonia

Thank you so much for your wonderful review! We're thrilled to hear that the quality, curl pattern, and texture are a perfect match for your hair. Enjoy!

Rated 5 out of 5 stars

Love how quick u guys reply

Love how quick u guys reply, and how smooth the checking out process is!

6 March 2025
Bebonia logo

Reply from Bebonia

Thank you so much for your kind words! We're thrilled to hear that you had a smooth checkout experience and that our team was able to assist you quickly. Your support means the world to us!

Rated 2 out of 5 stars

Customer service very reliable and…

Customer service very reliable and fast. But I still have not recieved my hair extensions as it has almost been 2 weeks. I have contacted bebonia and they told me to contact ups which I have had, and there is no package to be found. I had ordered beforehand, so I know the product is good. I will not be buying from this brand again if I don’t get my money back or the hair sent to me. Thank you

27 February 2025
Bebonia logo

Reply from Bebonia

We're so sorry to hear that you haven’t received your package. We’ve responded to your email and will continue working with you to find the best resolution. Your satisfaction is very important to us, and we appreciate your patience as we sort this out!

Rated 5 out of 5 stars

This my 3rd time ordering from bebonia…

This my 3rd time ordering from bebonia and I will never use any other extension brand … this is my go to holy grail .. love you guys!!!

17 February 2025
Bebonia logo

Reply from Bebonia

Wow, this truly made our day! Thank you so much for your continued support and for making Bebonia your go-to for extensions—we’re beyond grateful!

Rated 4 out of 5 stars

I wish there were more install methods…

I wish there were more install methods available, like tape-ins.

30 January 2025
Bebonia logo

Reply from Bebonia

Thank you so much for sharing what you want to see next! We completely understand wanting more install options, and we truly appreciate your input. We’ll be sure to pass this along to our team as we’re always looking for ways to expand our products to better serve you. Your thoughts mean the world to us!

Rated 5 out of 5 stars

Customer service was quick and…

Customer service was quick and thoughtful as well as informative

22 January 2025
Bebonia logo

Reply from Bebonia

Thank you for taking the time to share your experience! We’re so glad to hear that our customer service team was able to assist you quickly and thoughtfully. Your feedback truly inspires us to keep doing our best.

Rated 5 out of 5 stars

Good quality product

Good quality product, this is my second set of clip in's and they match my curl type perfectly.

21 January 2025
Bebonia logo

Reply from Bebonia

We’re so happy to hear that you’re loving your clip-ins and that they match your curl type perfectly—it’s always our goal to provide products that feel just right for you. We truly appreciate your continued support!

Rated 5 out of 5 stars

Great extensions

Great extensions, perfect color match, good customer service

20 January 2025
Bebonia logo

Reply from Bebonia

Thank you for your thoughtful review! Your support and feedback truly make our day. Enjoy your gorgeous extensions, and thank you again for sharing your experience!

Rated 5 out of 5 stars

Amazing Quality!

Amazing hair! The last time I bought hair from Benonia, it lasted me 9 months - its still great and only buying new hair now because my hair has recovered from being straightened and is more curly so I need the curly hair rather than the spiral! Amazing quality!
I just wish you stocked them in the UK!

18 January 2025
Bebonia logo

Reply from Bebonia

Wow, thank you for your review! We’re thrilled to hear that your Bebonia hair has served you so well, and it’s even more exciting to know you’re returning to find the perfect match for your beautifully recovered curls. We truly appreciate your feedback about UK availability, and we'll make sure to share this with our team. Expanding accessibility is something we’re always exploring. Thank you again for your continued support!

Rated 5 out of 5 stars

Great

Great, soft and beautiful hair 🥳

14 January 2025
Bebonia logo

Reply from Bebonia

We’re so happy to hear that you’re loving your Bebonia extensions and that it feels soft and beautiful. We’re thrilled to know we could make your experience a great one!

Rated 5 out of 5 stars

Love My Experience!

My experience was great! The website is easy to navigate and shipping was fast! The product is amazing quality! I love that this product includes a test piece to make sure the color and curl pattern is perfect for you! The hair is super soft!

14 January 2025
Bebonia logo

Reply from Bebonia

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with us—from navigating the website to receiving your order quickly. We’re delighted that the softness and quality met your expectations, and we can’t wait to serve you again in the future.

Rated 5 out of 5 stars

Beautiful, thick curls

Beautiful, thick, voluminous curls. The curl lasts a long time.

7 January 2025
Bebonia logo

Reply from Bebonia

We’re thrilled to hear you’re loving your beautiful, voluminous Bebonia curls and that they last so long. Your support means the world to us! Enjoy your fabulous curls!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, color match is spot on!

3 January 2025
Bebonia logo

Reply from Bebonia

Thank you for your kind words! We're so happy to hear the delivery was quick and the color match was perfect. Enjoy your new look!

Rated 5 out of 5 stars

I LOVE my bebonias

I LOVE my bebonias, they are so soft and easy to style.

I know that the website says to style them and your hair before putting them in, but I've been doing the curly girl method with them already installed and I think it blends it better.

Overall they are some of the best extentions I've ever gotten, let alone naturally curly extentions.

25 December 2024
Bebonia logo

Reply from Bebonia

We're excited to hear how much you love your Bebonias! We love that the curly girl method is working so well for you—it’s always great to hear about the different ways our customers make their extensions their own. Thank you for choosing Bebonia and sharing your experience!

Rated 5 out of 5 stars

This is my second time ordering from…


This is my second time ordering from Bebonia, and once again, their quality has blown me away. The hair is absolutely amazing—soft, natural-looking, and incredibly durable.

Their customer service is outstanding. I received same-day responses and professional advice through Instagram. They took the time to request multiple photos, ensuring they could provide the best recommendations for length and color. Thanks to their expertise, I ended up choosing two sets in different textures, and they are a perfect match.

The extensions have truly elevated my look and confidence, and I couldn’t be happier with the experience. I highly recommend Bebonia to anyone looking for high-quality hair extensions paired with exceptional customer care.

2 January 2025
Bebonia logo

Reply from Bebonia

We’re thrilled to hear that you had another amazing experience with Bebonia. Your support and recommendation mean everything to us, and we’re so grateful to be a continued part of your hair journey!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look