Immediate dispatch and good tracking provided. My order was packed carefully and arrived crease free. I am thrilled to receive such a high quality denim jacket. It fits perfectly, I love the length an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made a mistake with my order spoke to someone in your office, unfortunately didn’t catch her name but she was extremely helpful and sorted problem. Have now received the order and keeping everything.... See more
Company replied
My purchase arrived in a very attractive parcel. I was very reluctant to return. When I saw this dress I thought it looked very good quality. It didn’t disappoint and the colour was beautiful. Unfortu... See more
Company replied
I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
30K reviews
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Nice trousers but I didn’t like the fabric
Lovely trousers but unfortunately not for me, not the same good cut as others I have bought, also didn’t really like the fabric - I imagined chinos to be quite different and not the coarse fabric so sadly returned
10 June 2026
Reply from Baukjen
Thank you for the review and feedback. We are delighted to hear that you thought the trousers were lovely. However, we sincerely apologise for the garment not being as you expected, we will forward this feedback onto the correct department. With warm regards, Mani
I was so impressed
I was so impressed with how Baukjen managed my issue. Probably the best service I have ever had.
9 June 2026
Reply from Baukjen
Thank you for such a wonderful review and feedback. We are absolutely delighted to hear that you're more than happy with the quality of customer service you received from us regarding your issue. Warmest regards, Mani
Arrived fast beautifully packed
Arrived fast beautifully packed. Lovely clothes as always and easy return of one item which was little too tight for me.
12 June 2026
Reply from Baukjen
We're delighted to hear your order arrived quickly and that you were happy with the packaging and items. We're also glad the return process was easy for you - we are so sorry one item wasn't quite right on the fit - you can always ask for more help with sizing/other customer feedback by contacting our dedicated Customer Services team at theteam@baukjen.com if you have any questions or need sizing advice.
With best wishes, Suzanne
Good and kind service.
Good and kind service as your return portal was not working. I was contacted via email and all help was given for my return. Very effective and efficient.
Thank you for not making it complicated.
12 June 2026
Reply from Baukjen
Hello Anne - Thank you for your kind feedback! We’re so glad our team could assist when the returns' portal wasn’t working and make the process easy for you. We really appreciate your understanding and patience.
With best wishes, Suzanne
Delighted with my purchases
Delighted with my experiences with Baukjen. Am a recent convert!
Dresses are beautifully made and materials light and comfortable to wear. Easy to pack and don’t crease much.
Packaging good and delivery was prompt.
8 June 2026
Reply from Baukjen
Thank you so much for your lovely feedback — and welcome to Baukjen! We’re delighted you’re enjoying the quality, comfort, and practicality of our pieces. It’s great to hear everything arrived promptly too.
With best wishes, Suzanne
Disappointed of sizing/ cut
Disappointed of sizing/ cut - but John Lewis doesn’t seem to stock in store anymore so thought I’d try buying online…. waste of time - need to try multiple sizes & styles on as fit so variable.
Back to buy clothes in store only.
9 June 2026
Reply from Baukjen
Hello Mrs C D - Thank you for your feedback, and we’re sorry to hear the sizing and fit didn’t meet your expectations. We understand how important trying on different styles can be, and we’ll be sure to share your comments with our team.
With best wishes, Suzanne
Always a positive experience the…
Always a positive experience the quality and fit are stunning Baukjen never let me down
12 June 2026
Reply from Baukjen
Hello Carolyn. Thank you for taking the time to review us. We’re delighted to hear you’ve had consistently positive experiences and that you love the quality and fit. Your feedback means a lot to us!
With best wishes, Suzanne
Wonderful designs and fabrics.
Wonderful designs and fabrics with a great story. Plus A brilliant customer service department who dealt with an Evri late item delivery promptly and professionally. 5*
19 June 2026
Unprompted review
Reply from Baukjen
Hello Hilary - thank you for your lovely review! We’re so glad you enjoy our designs and fabrics, and that our customer service team could help resolve your delivery issue quickly. We really appreciate your feedback!
With best wishes, Suzanne
A very reliable service.
8 June 2026
Reply from Baukjen
Hello Meriel - thank you for your kind words! We’re delighted to hear you found our service reliable — that’s exactly what we strive for.
We really appreciate you taking the time to share your experience and look forward to supporting you again in the future.
With best wishes, Suzanne
This blouse arrived earlier than…
This blouse arrived earlier than promised. Fits well, lovely fabric.
11 June 2026
Reply from Baukjen
Dear Lynn,
Thank you for your positive review- it's greatly appreciated.
Warm Regards- Kat
Good quality
Good quality, responsive returns and customer service for exchanges.Timely delivery.
11 June 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
My order arrived promptly and the…
My order arrived promptly and the trousers I chose look great - well cut, good quality, they keep their shape well. True to website photos.
11 June 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
A very pleasing purchase
Very pleased with my purchase, a jacket. Beautifully wrapped in a box which I will certainly recycle in some way or other. And your avowed ethos regarding clothing is good to know.
11 June 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
Lovely summer vest.
11 June 2026
Reply from Baukjen
Thank you so much for your lovely review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your item. Kind regards, Mani
very efficient company
The ease of ordering and the speed of delivery were fantastic. Unfortunately the dress I bought was awful.
11 June 2026
Reply from Baukjen
Thank you for the review and feedback. We are delighted to hear that you were happy with the speedy delivery and how easy it was to place an order. However, we sincerely apologise for the garment not being to suit, we will forward this feedback onto the correct department. With warm regards, Mani
Staff extremely helpful and efficient…
Staff extremely helpful and efficient should there be a query ! Very happy with the delivery service too.
8 June 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review the service you received from us and the couriers, and leaving such positive feedback. Kind regards, Mani
Brilliant service and communication…
Brilliant service and communication prior to my purchase of a beautiful blouse.
8 June 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of service you received from us regarding your order. Warmest regards, Mani
Great customer service
10 June 2026
Reply from Baukjen
Dear Mrs Williams,
Thank you for your glowing review.
Warm Regards- Kat
A wardrobe wonder
A long wait to receive,but a wonderful blouse,I feel very special when I wear it.The parcel arrived on time and was ethically packed.
10 June 2026
Reply from Baukjen
Thank you for your wonderful review, Warm Regards Tors
Reply from Baukjen
Thank you for such a wonderful review. We are absolutely delighted to hear that you're happy with the bow tee shirt and the overall service you received. Warmest regards, Mani
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