The shirt I ordered didn’t really suit me but it was very nice quality and a nice design. I had a problem with my QR code for the return which was entirely my problem but customer service fixed it e... See more
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Review summary
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I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
Company replied
The service was absolutely excellent, refreshingly so, and definitely made me feel more confident about ordering from you again – which I have done. 5 stars. The clothes I have ordered have been of r... See more
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I love these clothes but I ordered some trousers which just didn’t suit me. I returned these but noted that there seemed to be a delay in processing the return - it looked to be stuck with the carrier... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.5
Excellent
30K reviews
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The best jacket great design
Last summer I bought the white jacket from Baukjen. I like it so much I decided to buy the navy jacket this summer and I’m so happy. It really is a great jacket.
4 June 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Helpful advice on sizing as I'm between…
Helpful advice on sizing as I'm between 10 and 12. Pleased with the Lina polka dot dress in cream. It came quite quickly too. The 12 was a good fit and good length I'm 5'7". Thank you again Baukjen.
3 June 2026
Reply from Baukjen
Dear Pippa,
We're delighted to hear that our sizing advice was helpful and that you're pleased with your Lina Polka Dot Dress. It's great to know that the size 12 was a good fit and length for you, and that your order arrived quickly too.
Warm Regards- Kat
Delivered on time with regular updates
Delivered on time with regular updates. Very pleased.
2 June 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regard Tors
Excellent service
Excellent service! I accidentally ordered the wrong size and after one quick phone call, the exchange was sorted within minutes. Couldn’t have been easier, really impressed
20 May 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Excellent
Excellent! Beautiful quality I love the jeans, being short the length was perfect I would certainly recommend anyone who is petite.
2 June 2026
Reply from Baukjen
Thank you so much for your lovely feedback!
We're delighted to hear that you love the jeans and that the length was perfect for you. It's especially great to know they've worked so well for someone petite, as finding the right fit can be a challenge.
We really appreciate your recommendation and hope you continue to enjoy wearing them. Thank you again for taking the time to share your experience!
Best wishes-Kat
It all felt seanless and easy and no…
It all felt seanless and easy and no nonsense aro und the delivery.
2 June 2026
Reply from Baukjen
Thank you so much for your lovely review. We really do appreciate you taking the time to review us, and leaving such positive feedback on your experience of shopping with us. Kind regards, Mani
Reply from Baukjen
Good Morning,
Thank you for your positive review.
Warm Regards- Kat
Reply from Baukjen
Dear Audrey,
Thank you for your feedback. We're delighted to hear that you love the dress, although we're sorry to learn that the lack of lining was disappointing. We appreciate your comments and will share them with our product team.
Warm Regards- Kat
Excellent Customer experience
I had a small problem with a tee shirt I had purchased. I contacted customer services and the service that I received was amazing. I have nothing but praise for the company. The complaint I had was dealt with me immediately and to my complete satisfaction
29 May 2026
Reply from Baukjen
Thank you for such a glowing 5 star review. We are absolutely delighted to hear that you're more than happy with the quality of customer service you received from us, when you encountered a problem with your order. Warmest regards, Mani
Reply from Baukjen
Thank you for such a wonderful review. We are absolutely delighted to hear that you're more than happy with the quality of customer service you received from us, and our company ethos. Thank you for your continued support. Warmest regards, Mani
I love baukjen clothes
I love baukjen clothes, the website is well laid out and it’s easy to order. I have the blue Nolan blouse and love it, ordered the yellow blouse but colour was not flattering for me
1 June 2026
Reply from Baukjen
Thank you for such a lovely review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall ordering process. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really appreciate you taking the time to review us and leaving such positive feedback on the quality of your top. Kind regards, Mani
Very good service
29 May 2026
Reply from Baukjen
Thank you so much for your 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Mani
Clothes are not as good quality as they…
Clothes are not as good quality as they once were, they're horribly overpriced for the fabric and cuts. To top it off, they have THE slowest refunds - 14 working days after they've received the return...you pay for the privilege too! Unacceptable in these days of internet shopping.
7 June 2026
Unprompted review
Reply from Baukjen
Dear Emma,
Thank you for your feedback. We're sorry to hear that both the quality of the items and your returns experience did not meet your expectations. We appreciate your comments and will ensure they are shared with the relevant teams as we continually review our products and services.
Warm Regards- Kat
Always very happy with Baukjen clothing…
Always very happy with Baukjen clothing and service Thank you
27 May 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Cheap and poorly made
Product was not what I expected, very cheap looking material and certainly not worth the cost. Sent it back straight away - now waiting 14 working days !! For refund
19 May 2026
Reply from Baukjen
Dear Louise,
Thank you for your feedback. We're sorry to hear the product didn't meet your expectations. Once your return has been received and processed, your refund will be issued in line with our returns policy. We appreciate your patience and apologise for any inconvenience caused.
Warm Regards- Kat
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and leaving such positive feedback regarding your experience of shopping with us. Kind regards, Mani
Baukjen continue to produce lovely…
Baukjen continue to produce lovely garments of really good quality.
Refreshing in this day and age of cheap clothing which is all around.
26 May 2026
Reply from Baukjen
Thank you so much for your wonderful 5 star review. We really do appreciate you taking the time to review us and our garments, and leaving such positive feedback. Thank you for your continued support, we look forward to serving you again. Kind regards, Mani
Great quality and designs
I am delighted with the quality of the clothes I bought, both in terms of the material and their construction. The styles and fit are excellent as is the fast and efficient service. The sustainability credentials of the company matter a great deal to me and I’ll be a returning customer for sure.
29 May 2026
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely thrilled to hear that you're delighted with the style, fit and quality of our garments, and the overall service you receive from us. Thank you for your continued support. Warmest regards, Mani
The best summer cotton jackets
I congratulate Baukjen on the lovely Drake organic cotton utility jacket. This is simply the best I've seen anywhere. Lovely colours, beautiful shape and the longer length makes this a very classy and stylish summer jacket. Goes over skirts or trousers. I'm a size 12 in jackets and the 12 is a perfect fit. Can go up a size if you wanted to wear a thin jumper underneath and it will still look lovely. Shape adjustable at waist with just the right amount of elastane in the cotton fabric. Just fabulous.
Restocked t shirts with Hanorah organic and Catherine style t shirts, all terrific. Everything arrives very quickly from this company and they are very friendly on the phone if you need to contact them. I am very impressed. Thank you.
26 May 2026
Reply from Baukjen
Thank you for such a wonderful and detailed review. We are absolutely delighted that you're more than happy with the quality and versatility of our garments especially the Drake jacket, and the overall service you receive from us. Thank you for your continued support, we look forward to serving you again. Warmest regards, Mani
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