Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
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Review summary
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Hello you should have got 5 Stars because Suzanne was excellent. I have spoken to her before. She is warm and friendly and has great customer service and went out of her way to find a solution as s... See more
Company replied
Fabulous company. You actually get to speak to a real person and receive proper help to enquiries. I have been buying their clothes now for about 7 years. Love the sustainable approach. Choosing anoth... See more
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I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
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Beautiful tee shirt- perfect fit and…
Beautiful tee shirt- perfect fit and lovely to wear.
12 May 2026
Reply from Baukjen
Thank you for such a wonderful 5 star review. We are absolutely delighted that you're more than happy with the style and fit of your tee. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your lovely 5 star review and support. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Manin
The first delivery was good
The first delivery was good, but i returned an extra pair of pyjamas and exchanged them for the top. This is late and we are about to go on holiday, which is why I bought them. No fault of Baukjen, probably Evri delivery. I just hope they don't leave them on the door step for 2 weeks while we are away.
12 May 2026
Reply from Baukjen
Dear Alison.
Thank you for your feedback. I am sorry to hear of the delay with your exchanged order.
Please contact us via email so we are able to assit with your delivery.
Warm Regards- Kat
Easy navigation of website and payment
Easy navigation of website and payment. I received 10% discount on my first order. Delivery fast and beautifully packaged.
11 May 2026
Reply from Baukjen
Thank you so much for your wonderful review and for sharing your experience of shopping with us for the first time. We really do appreciate you taking the time to review us and leaving such positive feedback. Kindest regards, Mani
Excellent
Excellent. Arrived in good time. I was well informed of my delivery.
Lovely clothes.
I've returned one item, a jacket, the colour was lighter than I exspected, the clothes are of outstanding quality.
11 May 2026
Reply from Baukjen
Thank you so much for your kind review!
We're delighted to hear that your order arrived promptly and that you felt well-informed throughout the delivery process – that’s exactly the experience we aim to provide.
It’s wonderful to know you’re pleased with the quality of our clothing. We truly appreciate your feedback regarding the jacket colour as well, and we’re glad the returns process was straightforward for you.
We hope to welcome you back again soon! Best wishes, Suzanne
Issues with returning products
It is the 19th of May and I still have not heard on my return which was submitted on the 24th of April.
20 April 2026
Reply from Baukjen
Dear Işınsu,
Thank you for your feedback, we are sorry to hear that you have not received any communication regarding your return.
My colleague has emailed you regarding this.
Warm Regards- Kat
Reply from Baukjen
Thank you so much for your wonderful 5 star review, we're delighted to hear that you got the trousers you wanted. Kind regards, Mani
Great Brand
Great products - quality and fit. On-line ordering is simple, delivery and refunds reliable.
7 May 2026
Reply from Baukjen
Thank you for your lovely and wonderful review, Warm Regards Tors
Fabulous company
Fabulous company. You actually get to speak to a real person and receive proper help to enquiries. I have been buying their clothes now for about 7 years. Love the sustainable approach. Choosing another dress. Realise have never reviewed here hence this review.
17 May 2026
Unprompted review
Reply from Baukjen
Thank you so much for your glowing review and continued support. We really do appreciate you taking the time to review us and leaving such positive feedback on your experience of shopping with us. Kindest regards, Mani
Shopping with Bauken always a pleasure
Shopping with Bauken always a pleasure. Quality clothes and efficient ordering and returns . Thank you
6 May 2026
Reply from Baukjen
Thank you for such a wonderful review. We are thrilled to hear that you're more than happy with the quality of our garments, and the overall experience of ordering with us. Warmest regards, Mani
Beware of consistency in sizing
I bought black with olive and white stripes...sizing perfect! The blue with white stripe are bigger and longer... both UK 14
Like them but fit disappointing!
6 May 2026
Reply from Baukjen
Dear Sheila,
Thank you for your feedback. Wea re sorry to hear of your disappointment with our sizing. I have passed your comments over to our production team for their information.
If you would like to get in touch further regarding this, then please email TheTeam@Baukjen.com.
Warm Regards- Kat
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted to hear that you're more than happy with the quality of our garments, and you find them very comfortable. Thank you for your continued support. Warmest regards, Mani
Poor refund service
Item returned and return received 14days ago I am still waiting for my refund??
That’s not what o call customer service
16 May 2026
Reply from Baukjen
Dear Caroline,
Thank you for your review, we are sorry to hear of the delay with your refund.
I have emailed you regarding this.
Warm Regards- Kat
Navy crossover long sleeved top
Navy crossover long sleeved top. Loved it. Took a while to come back into stock… but I know why it’s so popular. Fits like a glove.
8 May 2026
Reply from Baukjen
Thank you so much for your lovely review! We’re delighted to hear how much you love the navy crossover long-sleeved top—it’s definitely one of our most popular pieces for a reason. We really appreciate your patience while it was restocked, and we’re so glad it was worth the wait and fits you perfectly.
With best wishes, Suzanne
Great service
Great service, great customer service too. Great selection to choose from ,you will always find something your like
8 May 2026
Reply from Baukjen
Thank you so much for your wonderful review! We’re delighted to hear you had a great experience with both our service and customer care. It’s also lovely to know you enjoyed browsing our collection and found something you love—that’s exactly what we aim for!
We really appreciate your support and hope to welcome you back again soon, with best wishes, Suzanne
Well packaged quick delivery.
Well packaged quick delivery.
The shirt was much thicker than I’d realised, but I’ve decided to keep it, better for autumn than summer. It’s really well made. Glad I sized down as recommended.
8 May 2026
Reply from Baukjen
Thank you so much for your thoughtful review! We’re really pleased to hear your order arrived quickly and was well packaged.
We appreciate your honest feedback on the fabric weight too—it’s great to know you’ve decided to keep it and that it will work well for the cooler months ahead. We’re so glad you’re happy with the quality and that the sizing advice helped you find the perfect fit. With best wishes, Suzanne
Absolutely love my dress and it arrived…
Absolutely love my dress and it arrived 2 days later to Ireland!
8 May 2026
Reply from Baukjen
Thank you so much for your lovely review! We’re thrilled to hear how much you love your dress, and that it arrived so quickly to Ireland—that’s great to know.
We hope you enjoy wearing it, and really appreciate you taking the time to share your feedback, with best wishes, Suzanne
Reply from Baukjen
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with the quality and fit, and that our ethos resonates with you too—it’s something we’re really proud of. We truly appreciate your support and hope you continue to enjoy your Baukjen pieces, with best wishes, Suzanne
Baukjen always delivers great products
Baukjen always delivers great products! Quality brilliant. Speedy delivery. I look forward to wearing it. Very versatile.
8 May 2026
Reply from Baukjen
Thank you so much for your wonderful review! We’re thrilled to hear you’re enjoying the quality of our pieces and that your order arrived quickly. It’s great that you’re already seeing how versatile your new item is—we hope you love wearing it!
We really appreciate your support and look forward to welcoming you back again soon, best wishes, Suzanne
Parcel arrived promptly
Parcel arrived promptly, well-packaged in recyclable material. Purchase was exactly as described and I'm very satisfied. Haven't washed it yet, but don't expect any problems as I haven't had any trouble with previous purchases from Baukjen.
7 May 2026
Reply from Baukjen
Thank you so much for your kind review! We’re really pleased to hear your parcel arrived promptly and that you were happy with both the packaging and your purchase. It’s great to know everything met your expectations and matched the description.
We also truly appreciate your continued trust in Baukjen—it means a lot that you’ve had consistently positive experiences with us. We hope you love your new piece just as much after its first wash!
Thanks again for taking the time to share your feedback, best wishes, Suzanne
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