Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
Company replied
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Review summary
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Hello you should have got 5 Stars because Suzanne was excellent. I have spoken to her before. She is warm and friendly and has great customer service and went out of her way to find a solution as s... See more
Company replied
Fabulous company. You actually get to speak to a real person and receive proper help to enquiries. I have been buying their clothes now for about 7 years. Love the sustainable approach. Choosing anoth... See more
Company replied
I ordered 2 pairs in sizes 8 &:10 of the Robyn Wide Leg Jeans short leg 29 & 7/8 so nearer 30 ins in length which is ideal for my height 5 feet 4 & 1/2 as I usually wear trainers or low block heels.... See more
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Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
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Material thick
Disappointed that the material was too thick for summer. Sadly going to return.
18 May 2026
Reply from Baukjen
Dear Aileen,
Thank you for your message. I’m sorry to hear the fabric wasn’t quite what you were hoping for and understand your disappointment.
Of course, you are welcome to return the item, and we will process this as soon as it is received back.
Warm Regards- Kat
Item arrived quickly and it was…
Item arrived quickly and it was beautifully presented and packaged. Really happy with the Shacket, it’s excellent quality and is say true to size.
14 May 2026
Reply from Baukjen
Thank you so much for your lovely feedback! We’re delighted to hear your order arrived quickly and that you were pleased with the presentation and packaging.
It’s great to know you love your shacket and found the quality and fit just right—your kind words really mean a lot to us. Thank you for taking the time to share your experience! With best wishes, Suzanne
Happy with my purchase but…
Happy with my purchase but unfortunately Evri let me down by a late delivery. I had paid for a 2-4 day delivery but this took 5 days. I was panicking as I needed it quickly.
JB
14 May 2026
Reply from Baukjen
Thank you for your feedback—we’re really pleased to hear you’re happy with your purchase.
We’re very sorry to hear that the delivery didn’t arrive within the expected timeframe, especially when you needed it quickly. Your order was on UK basic delivery which is 4-7 working days, and it did arrive within 2 days from despatch so apologies if you missed choosing the upgrade and for any concern caused.
Thanks again for your patience, and we hope to provide you with a smoother experience next time. Best wishes, Suzanne
Beautifully made and designed
Beautifully made and designed. Quality is great and fits very well!
14 May 2026
Reply from Baukjen
Thank you so much for your kind words! We're delighted to hear that you love the design and quality, and that the fit is just right. Your feedback really means a lot to us—we appreciate you taking the time to share your experience! Best Wishes, Suzanne
Excellent quality…always to a very high…
Excellent quality…always to a very high standard. Response time to queries and delivery service is exceptional. Highly recommend.
23 May 2026
Unprompted review
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Great quality items and great service
Great quality items and great service - thank you Bauken
12 May 2026
Reply from Baukjen
Thank you for your wonderful feedback, Warm Regards Tors
Fabric too see through
Fabric too see through. I am a senior so the pants were inappropriate
15 May 2026
Reply from Baukjen
Thank you for your feedback, Warm Regards Tors
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Recently bought the Drake Utility…
Recently bought the Drake Utility Jacket, I have kept the piece but I'd have to say for £199 I was a little disappointed with the overall quality of the fabric for the price. It looked more faded than I expected and more 'shacket' like. There are better quality everyday jackets out there in my opinion, for a kinder price tag. I do like the longer length and shoulder details though.
5 May 2026
Unprompted review
Reply from Baukjen
Thank you for your sharing your feedback, we're sorry to hear that the Drake Utility jacket didn't meet your expectations regarding the fabric, we understand this may not suit everyone's preference. We are delighted to hear that you liked the longer length and the shoulder detail though. Kind regards, Mani
Perfect
Perfect. Bought a fabulous denim jacket which I had to exchange for a bigger size. Very easy to do. Friendly person on the other end of email to help me. Yes, my jacket was expensive but certainly worth it.
14 May 2026
Reply from Baukjen
Thank you for your wonderful review and feedback, Warm Regards Tors
Reply from Baukjen
Thank you for your lovely feedback, Warm Regards Tors
Stylish wardrobe essential
Beautifully packaged, timely delivery of a great white denim jacket. Slightly shorter so much more stylish.
11 May 2026
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Excellent customer service
Excellent customer service, person centre with a real interest in helping me select the right choice.
14 May 2026
Reply from Baukjen
Thank you for such a wonderful 5 star review. We are absolutely thrilled to hear that you're more than happy with the quality of customer service you received from us, especially when you needed some advice. Warmest regards, Mani
Exchange of item
East return and good response to this . Replacement send quickly and efficiently thanks like the top very much
11 May 2026
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really appreciate you taking the time to review our processes, and leaving such positive feedback. Kind regards, Mani
Beautiful blouse
Beautiful blouse, which I’m sure I’ll be wearing, and enjoying, for years to come.
14 May 2026
Reply from Baukjen
Thank you so much for your wonderful review and continued support. We really do appreciate you taking the time to review us and leaving such positive feedback on your most recent purchase. Kind regards, Mani
Reply from Baukjen
Thank you for your lovely feedback, Warm Regards Tors
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Ordering was not problem and the item…
Ordering was not problem and the item arrived promptly, however not to my liking.
Organic cotton cardigan, very heavy and found an extremely close match for a third of the price. Would love to support Baukjen but finances have to be considered
13 May 2026
Reply from Baukjen
Dear Janine,
Thank you for your feedback. We’re really pleased to hear your order arrived promptly and that the ordering process went smoothly, though we’re sorry the cardigan wasn’t quite right for you.
Pleased be assured that your comments have been passed over to our production team for their information.
Warm Regards- Kat
Baulkjen were extremely helpful when…
Baulkjen were extremely helpful when Evri lost the parcel.
8 May 2026
Reply from Baukjen
Thank you for your lovely feedback, Warm Regards Tors
Really lovely quality top
Really lovely quality top. Well made and super soft material. True to size b
Great service. Was updated at each step.
12 May 2026
Reply from Baukjen
Thank you for such a wonderful review. We are absolutely thrilled to hear that you're more than happy with the quality of our garments including the fabric used and the finish. We're also glad to hear that you're delighted with the overall service you received from us too with regard to order updates along the way. With warmest regards, Mani
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