Another gorgeous product from this company. Everything is truly beautifully designed and made. I feel the sizing is a little 'off' - I'm one size in dresses, but in other items - shirts, and particula... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous company. You actually get to speak to a real person and receive proper help to enquiries. I have been buying their clothes now for about 7 years. Love the sustainable approach. Choosing anoth... See more
Company replied
Excellent. Arrived in good time. I was well informed of my delivery. Lovely clothes. I've returned one item, a jacket, the colour was lighter than I exspected, the clothes are of outstanding quali... See more
Company replied
Excellent service and I am very happy with my Jacket. It’s well made, has a practical internal pocket and is cotton lined. I did question whether it would be too short. My cotton knit vests I normall... See more
Company replied
Company details
Written by the company
Baukjen is a sustainably and ethically conscious London-based womenswear brand. We create timeless, carefully crafted pieces designed to empower women to be their best selves every day. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Contact info
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, United Kingdom
- 0344 844 8118
- theteam@baukjen.com
- baukjen.com
4.4
Excellent
30K reviews
Asks customers to review
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Exchange of item
East return and good response to this . Replacement send quickly and efficiently thanks like the top very much
11 May 2026
Reply from Baukjen
Thank you so much for your lovely 5 star review. We really appreciate you taking the time to review our processes, and leaving such positive feedback. Kind regards, Mani
Beautiful blouse
Beautiful blouse, which I’m sure I’ll be wearing, and enjoying, for years to come.
14 May 2026
Reply from Baukjen
Thank you so much for your wonderful review and continued support. We really do appreciate you taking the time to review us and leaving such positive feedback on your most recent purchase. Kind regards, Mani
Reply from Baukjen
Thank you for your lovely feedback, Warm Regards Tors
Reply from Baukjen
Thank you for your lovely review, Warm Regards Tors
Ordering was not problem and the item…
Ordering was not problem and the item arrived promptly, however not to my liking.
Organic cotton cardigan, very heavy and found an extremely close match for a third of the price. Would love to support Baukjen but finances have to be considered
13 May 2026
Reply from Baukjen
Dear Janine,
Thank you for your feedback. We’re really pleased to hear your order arrived promptly and that the ordering process went smoothly, though we’re sorry the cardigan wasn’t quite right for you.
Pleased be assured that your comments have been passed over to our production team for their information.
Warm Regards- Kat
Baulkjen were extremely helpful when…
Baulkjen were extremely helpful when Evri lost the parcel.
8 May 2026
Reply from Baukjen
Thank you for your lovely feedback, Warm Regards Tors
Really lovely quality top
Really lovely quality top. Well made and super soft material. True to size b
Great service. Was updated at each step.
12 May 2026
Reply from Baukjen
Thank you for such a wonderful review. We are absolutely thrilled to hear that you're more than happy with the quality of our garments including the fabric used and the finish. We're also glad to hear that you're delighted with the overall service you received from us too with regard to order updates along the way. With warmest regards, Mani
Beautiful tee shirt- perfect fit and…
Beautiful tee shirt- perfect fit and lovely to wear.
12 May 2026
Reply from Baukjen
Thank you for such a wonderful 5 star review. We are absolutely delighted that you're more than happy with the style and fit of your tee. Warmest regards, Mani
Reply from Baukjen
Thank you so much for your lovely 5 star review and support. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Manin
The first delivery was good
The first delivery was good, but i returned an extra pair of pyjamas and exchanged them for the top. This is late and we are about to go on holiday, which is why I bought them. No fault of Baukjen, probably Evri delivery. I just hope they don't leave them on the door step for 2 weeks while we are away.
12 May 2026
Reply from Baukjen
Dear Alison.
Thank you for your feedback. I am sorry to hear of the delay with your exchanged order.
Please contact us via email so we are able to assit with your delivery.
Warm Regards- Kat
Easy navigation of website and payment
Easy navigation of website and payment. I received 10% discount on my first order. Delivery fast and beautifully packaged.
11 May 2026
Reply from Baukjen
Thank you so much for your wonderful review and for sharing your experience of shopping with us for the first time. We really do appreciate you taking the time to review us and leaving such positive feedback. Kindest regards, Mani
Excellent
Excellent. Arrived in good time. I was well informed of my delivery.
Lovely clothes.
I've returned one item, a jacket, the colour was lighter than I exspected, the clothes are of outstanding quality.
11 May 2026
Reply from Baukjen
Thank you so much for your kind review!
We're delighted to hear that your order arrived promptly and that you felt well-informed throughout the delivery process – that’s exactly the experience we aim to provide.
It’s wonderful to know you’re pleased with the quality of our clothing. We truly appreciate your feedback regarding the jacket colour as well, and we’re glad the returns process was straightforward for you.
We hope to welcome you back again soon! Best wishes, Suzanne
Issues with returning products
It is the 19th of May and I still have not heard on my return which was submitted on the 24th of April.
20 April 2026
Reply from Baukjen
Dear Işınsu,
Thank you for your feedback, we are sorry to hear that you have not received any communication regarding your return.
My colleague has emailed you regarding this.
Warm Regards- Kat
Reply from Baukjen
Thank you so much for your wonderful 5 star review, we're delighted to hear that you got the trousers you wanted. Kind regards, Mani
Great Brand
Great products - quality and fit. On-line ordering is simple, delivery and refunds reliable.
7 May 2026
Reply from Baukjen
Thank you for your lovely and wonderful review, Warm Regards Tors
Fabulous company
Fabulous company. You actually get to speak to a real person and receive proper help to enquiries. I have been buying their clothes now for about 7 years. Love the sustainable approach. Choosing another dress. Realise have never reviewed here hence this review.
17 May 2026
Unprompted review
Reply from Baukjen
Thank you so much for your glowing review and continued support. We really do appreciate you taking the time to review us and leaving such positive feedback on your experience of shopping with us. Kindest regards, Mani
Shopping with Bauken always a pleasure
Shopping with Bauken always a pleasure. Quality clothes and efficient ordering and returns . Thank you
6 May 2026
Reply from Baukjen
Thank you for such a wonderful review. We are thrilled to hear that you're more than happy with the quality of our garments, and the overall experience of ordering with us. Warmest regards, Mani
Beware of consistency in sizing
I bought black with olive and white stripes...sizing perfect! The blue with white stripe are bigger and longer... both UK 14
Like them but fit disappointing!
6 May 2026
Reply from Baukjen
Dear Sheila,
Thank you for your feedback. Wea re sorry to hear of your disappointment with our sizing. I have passed your comments over to our production team for their information.
If you would like to get in touch further regarding this, then please email TheTeam@Baukjen.com.
Warm Regards- Kat
Reply from Baukjen
Thank you for such a lovely 5 star review. We are absolutely delighted to hear that you're more than happy with the quality of our garments, and you find them very comfortable. Thank you for your continued support. Warmest regards, Mani
Reply from Baukjen
Thank you for your lovely feedback! We’re really pleased to hear you were happy with the service and speedy delivery.
We truly appreciate you taking the time to share your experience, with best wishes, Suzanne
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