Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
Company replied
Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
904 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bakers produce a long lasting and…
Bakers produce a long lasting and exotic shoes, beautifully crafted and designed for each occasion
6 May 2026
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear you appreciate the craftsmanship, design, and lasting quality of our shoes. It’s great to know our collection suits different occasions so well. Your support truly means a lot to us.
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with the shoes and the quick delivery. Your support is greatly appreciated.
Reply from Barker Shoes
Thank you for your feedback! We’re pleased to hear your order was delivered on time and appreciate you choosing Barker.
It was a great experience wth Barker as…
It was a great experience wth Barker as the staffer were very professional in dealing with my return!
6 May 2026
Reply from Barker Shoes
Thank you for your kind feedback! We’re delighted to hear you had a great experience with Barker and that our team handled your return professionally. We truly appreciate your support and hope to welcome you again soon.
I purchased a pair of loafers
I purchased a pair of loafers, these are so comfortable. Very pleased with my shoes. Better shoes than the Loakes I have.
6 May 2026
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear you’re so pleased with your loafers and found them extremely comfortable. It’s especially great to know they compare so highly with other brands you’ve worn. We truly appreciate your support.
Reply from Barker Shoes
Thank you for your kind feedback! We’re delighted to hear you received polite and efficient service. Your support is greatly appreciated.
These are my fourth pair of Jefferson's…
These are my fourth pair of Jefferson's great fit very comfy and so easy to repeat order on line. Need more styles in g fitting with rubber composite soles.
5 May 2026
Reply from Barker Shoes
Thank you for your continued support — we’re delighted to hear this is your fourth pair of Jeffersons and that you find them comfortable and easy to reorder online. We also appreciate your suggestion regarding more G fitting styles with rubber composite soles and will be sure to pass this feedback on to our design team.
Your size 12 is more like 13
Your size 12 is more like 13. Too long, and I have other size 12 shoes which are fine. Far too broad for a narrow long foot. Sent back 10 minutes after unpacking.
12 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback, and we’re sorry to hear the fit was not right for you. We understand how disappointing this can be, especially when comparing with other size 12 shoes you own. As our styles can vary slightly in fit depending on the last and design, we truly appreciate your comments and will share them with our team for review.
I love the shoes but am marking low as…
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own expense.
My dear old dad used to wear Barkers so feel a loyalty to the brand but awful online service.
5 May 2026
Reply from Barker Shoes
Thank you for your honest feedback. We’re very sorry to hear the after-sales service did not meet your expectations, especially regarding the return process and communication. We truly appreciate your loyalty to Barker and will share your comments with the team to help us improve.
Wonderful product beautifully made very…
Wonderful product beautifully made very happy with my purchase. The service online was excellent and very fast delivery. Kieran.
9 May 2026
Unprompted review
Reply from Barker Shoes
Thank you so much for your wonderful feedback, Kieran! We’re delighted to hear you’re happy with your purchase and appreciated the craftsmanship, online service, and fast delivery. Your support means a lot to us — we hope you continue to enjoy your Barker shoes.
Reply from Barker Shoes
Thank you for your fantastic feedback! We’re delighted to hear you were pleased with the quality of the shoes and the service provided. It’s great to know your order arrived promptly as well. We truly appreciate your support.
Professionel and curteous staff that…
Professionel and curteous staff that immediately understood the issue and sorted it out.
5 May 2026
Reply from Barker Shoes
Thank you for your kind words! We’re delighted to hear our team was able to quickly understand the issue and resolve it for you in a professional and courteous manner. Your feedback is greatly appreciated.
Good service excellent delivery updates…
Good service excellent delivery updates and the shoes were excellent
5 May 2026
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re so pleased to hear you were happy with the service, delivery updates, and of course the shoes themselves. We really appreciate your support and hope you continue to enjoy your Barker shoes.
Reply from Barker Shoes
Thank you so much for your kind feedback! We’re delighted to hear that our shop assistant was helpful and informative during your visit. We’ll be sure to pass your comments on to the team — they’ll really appreciate it.
I have only recorded one pair of shoes
I have only recorded one pair of shoes. The Cedarwood ones which are fantastic. However the Brandy Hil shine shoes have not arrived and last weekend I sent two emails with the order details outlining this.
I have had no contact whatsoever and given that even in the sale I paid over £200 for these shoes I would like some affirmative action here please.
Alex Morris
0777 5755 291
5 May 2026
Reply from Barker Shoes
Dear Mr. Morris,
Thank you for your email, and we sincerely apologise for the frustration caused by the lack of communication regarding your order.
We have now fully reviewed order #UK-150331 and can confirm the following:
The Woody – Cedar Calf pair was fulfilled separately from our Earls Barton store.
The Darlington – Brandy Hi-Shine pair was dispatched via DPD under tracking number 15503737517082.
According to the DPD delivery confirmation, the parcel was successfully delivered and received by “ALEX” on 06 May 2026 at 11:14 AM.
As both pairs were fulfilled from different locations, they were shipped separately, which explains why the deliveries arrived independently.
We completely understand your concern, especially given the value of the order, and we apologise again for not responding sooner to your previous emails.
Could we kindly ask you to check once more with household members, neighbours, or any safe place where the parcel may have been accepted on your behalf? If you are still unable to locate the Brandy Hi-Shine shoes, please let us know immediately and we will investigate this further with DPD as a priority.
Thank you for your patience and understanding, and we look forward to resolving this for you promptly.
The new shoes that were delivered were…
The new shoes that were delivered were well be below your normal standard, they were returned over a week ago and I have heard nothing since
5 May 2026
Reply from Barker Shoes
hank you for your message, and please accept our sincere apologies for the inconvenience caused.
We are very sorry to hear that the shoes delivered did not meet our usual standards and that you have not yet received an update regarding your return. This is certainly not the experience we aim to provide at Barker Shoes.
Please be assured that we are looking into this matter as a priority. Our customer service team will check the status of your return and ensure this is resolved as quickly as possible. We will be in touch with you shortly with a full update.
Terrible Service and No Proper Replacement
Order #US-4711
Really disappointing experience. I ordered a pair of shoes and they arrived with a clear defect running along the side. I sent Barker a video of the issue and then heard nothing for weeks. I called and was told someone from Barker Black would get back to me, but no one did.
I eventually disputed the charge with my credit card company, and only then did someone respond. I was told to return the shoes and wait 10–12 weeks for a replacement because they had to make a new pair.
After waiting, I received what looked like the same defective pair again. I sent another video, received a return label, and was refunded, but nothing was offered for the time wasted and I never received a proper replacement. When I followed up, they basically denied that I had received the same shoes back.
I’m also still waiting on the Hartwells I ordered. Very frustrating experience, especially because the shoes themselves are beautiful.
5 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback regarding Order #US-4711. We are very sorry for the issues you experienced with the defective pair, delays, and communication gaps.
This is not the standard of service we aim to provide, and we understand your frustration. Your concerns have been shared with our team for review.
Please contact our customer service team with your details
emarketing@barkershoes.com
So we can further investigate both your replacement and the outstanding Hartwells order and work towards a proper resolution.
Thank you for your patience and for bringing this to our attention.
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear that you were pleased with the quality service, prompt delivery, and secure packaging.
We truly appreciate your support of Barker Shoes.
Lovely shoe as always good quality well…
Lovely shoe as always good quality well made and very quick delivery
5 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your continued support and kind words! We’re delighted to hear that you’re pleased with the quality, craftsmanship, and quick delivery once again.
Your support means a lot to all of us at Barker Shoes.
Reply from Barker Shoes
Thank you for your kind feedback. We’re proud of the reputation Barker Shoes has built over the years and truly appreciate your support.
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