Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
Company replied
Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
899 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes haven’t arrived
Shoes haven’t arrived, Dpd courier just stating there’s a problem and providing no further information, each day the delivery date gets extended to the following date. Nearly 2 weeks since ordering. ORDER #EU-14238 Emailed Barker and haven’t even had a response from them. Not the service I would expect from a brand with a good reputation.
30 April 2026
Unprompted review
Great trainers and very well looked…
Great trainers and very well looked after.
Would highly recommend !
22 April 2026
Reply from Barker Shoes
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your trainers and that you felt well looked after throughout your experience.
Your recommendation means a lot to all of us at Barker Shoes.
Kirkby-Black Calf
I'm pleased with the shoes I purchased; they meet my expectations. The shoes are well-made and the quality is first-class. The shoes fit very well and perfectly. The order arrived quickly. I think I'll order more in the near future. The order was shipped via DPD with the option of redirecting to a parcel locker, which makes life much easier. I hope I'll be happy with them after using them for a while.
11 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear that your new shoes met your expectations and that you’re pleased with the quality, fit, and craftsmanship.
It’s also great to know your order arrived quickly and that the DPD parcel locker option made delivery more convenient for you. We truly appreciate your support and hope you continue to enjoy your shoes for many years to come.
We look forward to welcoming you back to Barker Shoes again soon.
Spencer - Terra/ Burgundy suede Shoes
Had my eye on these for a while and when they came on sale at a decent price I snapped them up. Quality is fantastic, these will last me a long time. Delivery was very fast, would definitely order from Barkers again.
7 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your fantastic feedback! We’re delighted to hear that you finally picked them up and are so pleased with the quality. It’s great to know the delivery was quick and that your new shoes will be with you for many years to come.
We truly appreciate your support and look forward to welcoming you back to Barker Shoes again soon.
Bought 4 pairs in the past few months…
Bought 4 pairs in the past few months and have to say I love all of them. The sales rep in the Newcastle store has been fantastic and a real credit to the company. His product knowledge and willing to help is really refreshing.
11 May 2026
Unprompted review
Reply from Barker Shoes
Thank you so much for your continued support and for choosing Barker Shoes. We’re delighted to hear that you love all four pairs.
It’s also wonderful to hear such kind words about our Newcastle store team member. We’ll be sure to pass your feedback on — great service and product knowledge truly make all the difference. We really appreciate you taking the time to share your experience.
Web site was easy to use
Web site was easy to use, delivery was pretty quick and the shoes were a snip in the sale. Perfect fit and nice quality. Very happy
8 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear that you found our website easy to use, your delivery arrived quickly, and that you’re happy with the quality and fit of your shoes. It’s great to know you found a fantastic sale bargain too. We truly appreciate your support and hope you enjoy wearing your Barker shoes.
I'm surprised Barker put their name to these shoes!
Alongside Church's and Loake, I own two pairs of Barker shoes that were made in Earls Barton. All are very good quality shoes. However, this review relates to my recent purchase of a pair of Barker George Old Snuff Suede Wing Tip Brogue Derby made in India. The quality control in this factory must be poor, as there's a layer of clear plastic between the upper and the sole that is clearly visible and protruding in places. Why there is a layer of clear plastic is beyond me, as I imagine it would adversely impact the breathability of the shoes. Also, one of the nails in the sole is sharp… it would pull the thread on a carpet for example. And the box was wrapped only in brown paper for delivery, and was damaged. I asked Barker to arrange a collection, which they have done, but no explanation, reassurance, solution or gesture was offered. Overall, very surprised and disappointed.
8 May 2026
Unprompted review
Great shoes actually like them, comfortable to wear and got…
Great shoes actually like them and got good comments about them
21 April 2026
Reply from Barker Shoes
Thank you for your lovely feedback! We’re so pleased to hear that you’re enjoying your shoes and receiving great compliments on them. We truly appreciate your support of Barker Shoes.
Overall not impressed with the shoes
Overall not impressed with the shoes. Heel construction is very hard, causing a blister within 2 hours wear. For this price of shoes I would expect a suede heel insert too stop heel moving instead of slippy leather. The orange finished mid-sole band that is shown in your advert is not visible. It is blacked out with polish all round on both shoes. This is a highlighted selling point!!!! Very disappointed with shoes, not value for money.
9 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback and please accept our apologies for the disappointment caused.
We are sorry to hear about the discomfort with the heel and that the product did not meet your expectations, including the finishing details. This is not the standard we aim for at Barker Shoes.
Your comments have been noted and will be shared with our product team for review.
Nice sneakers great service 👍
30 April 2026
Reply from Barker Shoes
Thank you so much for your kind words! We’re delighted to hear you’re enjoying your sneakers and had a great experience with Barker Shoes 👍
I love the design and how stylish and…
I love the design and how stylish and classic it looked. Met my expectations! Thanks guys!
30 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re thrilled to hear that you loved the design and that the shoes met your expectations. Your support means a great deal to us, and we hope you enjoy wearing them for many years to come.
Easy to use www site
Easy to use www site, just a little disappointed that Churches and Altberg sell shoe bags separately and Barker don't
30 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased to hear that you found our website easy to use. We also appreciate your comments regarding shoe bags and will certainly pass your suggestion on to the team for consideration. Your feedback helps us continue to improve our customer experience.
Shoes are great online experience is a nightmare
Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my decision to no longer shop with Barker.
2 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your honest feedback. We’re delighted to hear that you value the comfort, craftsmanship, and quality of our shoes, but we’re truly sorry to learn that your website experience has been frustrating. We understand how disruptive repeated chat pop-ups can be, especially on mobile devices, and we appreciate you bringing this to our attention. Your comments will be shared with our team as we continue working to improve the online experience for our customers.
Excellent product together with first…
Excellent product together with first class and helpful service.
30 April 2026
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with both the quality of our shoes and the service you received. Providing first-class craftsmanship and helpful customer care is always our goal.
Unrivalled repair and restoration. Expensive, but worth it..
Have had 5 pairs of Barkers shoes over the past 15 years and they remain my most comfortable shoes for work and formal leisure. My brogues are back in for new soles and the quality of the renovation is unmatched locally. Great shoes and stand out quality…
10 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your incredible support over the past 15 years. We’re delighted to hear that your Barker shoes continue to provide comfort and quality for both work and formal occasions. It’s also wonderful to know that you’re pleased with the resoling service and craftsmanship. Your kind words truly mean a lot to us.
All good in the end
I initially received a pair of shoes advertised as new, but the condition on arrival was disappointing: visible creasing on the leather, a broken lace straight out of the box, and worn shoe bags.
However, Barker’s customer service handled the issue quickly and professionally. They acknowledged the problem and offered a fair resolution, which I appreciated.
The shoes themselves fit perfectly and the quality is what I expected once the initial issues were addressed.
Overall, a rocky start but a positive outcome thanks to their responsive support.
8 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for bringing this to our attention. We are very sorry to hear that your Barker shoes did not arrive in the condition you expected. This is certainly not the standard of quality or presentation we aim to provide.
We understand your disappointment regarding the creasing, broken lace, and condition of the shoe bags, and we appreciate you taking the time to share your experience. Please contact our customer service team with your order details and photographs of the items so we can investigate this matter further and work towards a suitable resolution for you.
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the packaging, presentation, and quality of your Barker shoes. Your support is greatly appreciated, and we hope you continue to enjoy wearing them.
Refurbishment process
Using the refurbished process.
It’s £150 for a full rewelt and rebuild. The quality is good but it’s not quite the level of quality you’d expect for such a high cost.
The welt isn’t quite sealed and both heels have clear gaps in them. They are small things but when you’re paying above market value for something you expect the best quality.
17 April 2026
Reply from Barker Shoes
Thank you for your feedback. We’re pleased you were happy with the overall refurbishment quality, but we’re sorry that some finishing details did not meet your expectations. Your comments have been passed on to our refurbishment team for review, as we always strive to deliver the highest standards.
Great shoes
Great shoes , brilliant. I have 2 pairs now . Only issue , parcel company busts my boxes
27 April 2026
Reply from Barker Shoes
Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying your Barker shoes and now own two pairs. We’re sorry to hear that the parcel company damaged your boxes during delivery, and we appreciate you bringing this to our attention. Your comments will be passed on to the relevant team.
Originally purchased two pairs of…
Originally purchased two pairs of shoes.glasgow brogues and brown Portsmouth loafers.I thought they were well priced compared to comparable makers.arrived quickly .both pairs were lovley especially the loafers.unfortunately they were half size too big.after many attempts at getting someone to answer the phone,even at two of the London stores I decided to phone the office and they helped me.my advise us if you live near London or on of the other shop locations take the shoes to them and get an instant refund or like I did exchanged them for a different pair
1 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback. We’re delighted to hear that you loved both pairs of shoes and found them to be excellent value. We’re sorry for the difficulty you experienced reaching us by phone, but we’re pleased our office team was able to help arrange an exchange for the correct size.
We truly appreciate your support and helpful recommendation.
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