I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
Company replied
Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
Company replied
Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
877 reviews
Replied to 67% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your size 12 is more like 13
Your size 12 is more like 13. Too long, and I have other size 12 shoes which are fine. Far too broad for a narrow long foot. Sent back 10 minutes after unpacking.
12 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback, and we’re sorry to hear the fit was not right for you. We understand how disappointing this can be, especially when comparing with other size 12 shoes you own. As our styles can vary slightly in fit depending on the last and design, we truly appreciate your comments and will share them with our team for review.
I love the shoes but am marking low as…
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own expense.
My dear old dad used to wear Barkers so feel a loyalty to the brand but awful online service.
5 May 2026
Reply from Barker Shoes
Thank you for your honest feedback. We’re very sorry to hear the after-sales service did not meet your expectations, especially regarding the return process and communication. We truly appreciate your loyalty to Barker and will share your comments with the team to help us improve.
Wonderful product beautifully made very…
Wonderful product beautifully made very happy with my purchase. The service online was excellent and very fast delivery. Kieran.
9 May 2026
Unprompted review
Reply from Barker Shoes
Thank you so much for your wonderful feedback, Kieran! We’re delighted to hear you’re happy with your purchase and appreciated the craftsmanship, online service, and fast delivery. Your support means a lot to us — we hope you continue to enjoy your Barker shoes.
Reply from Barker Shoes
Thank you for your fantastic feedback! We’re delighted to hear you were pleased with the quality of the shoes and the service provided. It’s great to know your order arrived promptly as well. We truly appreciate your support.
Professionel and curteous staff that…
Professionel and curteous staff that immediately understood the issue and sorted it out.
5 May 2026
Reply from Barker Shoes
Thank you for your kind words! We’re delighted to hear our team was able to quickly understand the issue and resolve it for you in a professional and courteous manner. Your feedback is greatly appreciated.
Good service excellent delivery updates…
Good service excellent delivery updates and the shoes were excellent
5 May 2026
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re so pleased to hear you were happy with the service, delivery updates, and of course the shoes themselves. We really appreciate your support and hope you continue to enjoy your Barker shoes.
Reply from Barker Shoes
Thank you so much for your kind feedback! We’re delighted to hear that our shop assistant was helpful and informative during your visit. We’ll be sure to pass your comments on to the team — they’ll really appreciate it.
I have only recorded one pair of shoes
I have only recorded one pair of shoes. The Cedarwood ones which are fantastic. However the Brandy Hil shine shoes have not arrived and last weekend I sent two emails with the order details outlining this.
I have had no contact whatsoever and given that even in the sale I paid over £200 for these shoes I would like some affirmative action here please.
Alex Morris
0777 5755 291
5 May 2026
Reply from Barker Shoes
Dear Mr. Morris,
Thank you for your email, and we sincerely apologise for the frustration caused by the lack of communication regarding your order.
We have now fully reviewed order #UK-150331 and can confirm the following:
The Woody – Cedar Calf pair was fulfilled separately from our Earls Barton store.
The Darlington – Brandy Hi-Shine pair was dispatched via DPD under tracking number 15503737517082.
According to the DPD delivery confirmation, the parcel was successfully delivered and received by “ALEX” on 06 May 2026 at 11:14 AM.
As both pairs were fulfilled from different locations, they were shipped separately, which explains why the deliveries arrived independently.
We completely understand your concern, especially given the value of the order, and we apologise again for not responding sooner to your previous emails.
Could we kindly ask you to check once more with household members, neighbours, or any safe place where the parcel may have been accepted on your behalf? If you are still unable to locate the Brandy Hi-Shine shoes, please let us know immediately and we will investigate this further with DPD as a priority.
Thank you for your patience and understanding, and we look forward to resolving this for you promptly.
The new shoes that were delivered were…
The new shoes that were delivered were well be below your normal standard, they were returned over a week ago and I have heard nothing since
5 May 2026
Reply from Barker Shoes
hank you for your message, and please accept our sincere apologies for the inconvenience caused.
We are very sorry to hear that the shoes delivered did not meet our usual standards and that you have not yet received an update regarding your return. This is certainly not the experience we aim to provide at Barker Shoes.
Please be assured that we are looking into this matter as a priority. Our customer service team will check the status of your return and ensure this is resolved as quickly as possible. We will be in touch with you shortly with a full update.
Terrible Service and No Proper Replacement
Order #US-4711
Really disappointing experience. I ordered a pair of shoes and they arrived with a clear defect running along the side. I sent Barker a video of the issue and then heard nothing for weeks. I called and was told someone from Barker Black would get back to me, but no one did.
I eventually disputed the charge with my credit card company, and only then did someone respond. I was told to return the shoes and wait 10–12 weeks for a replacement because they had to make a new pair.
After waiting, I received what looked like the same defective pair again. I sent another video, received a return label, and was refunded, but nothing was offered for the time wasted and I never received a proper replacement. When I followed up, they basically denied that I had received the same shoes back.
I’m also still waiting on the Hartwells I ordered. Very frustrating experience, especially because the shoes themselves are beautiful.
5 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback regarding Order #US-4711. We are very sorry for the issues you experienced with the defective pair, delays, and communication gaps.
This is not the standard of service we aim to provide, and we understand your frustration. Your concerns have been shared with our team for review.
Please contact our customer service team with your details
emarketing@barkershoes.com
So we can further investigate both your replacement and the outstanding Hartwells order and work towards a proper resolution.
Thank you for your patience and for bringing this to our attention.
Quality British made shoes
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered but it’s probably because I ordered on the Bank Holiday Monday otherwise no complaints
9 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your continued support and kind feedback. We’re delighted to hear that you value the quality and craftsmanship of our British-made shoes and that you would recommend Barker Shoes.
We also appreciate your understanding regarding the slightly longer delivery time over the Bank Holiday period. Your support over the years truly means a lot to us.
Reply from Barker Shoes
Thank you for your wonderful feedback! We’re delighted to hear that you were pleased with the quality service, prompt delivery, and secure packaging.
We truly appreciate your support of Barker Shoes.
Lovely shoe as always good quality well…
Lovely shoe as always good quality well made and very quick delivery
5 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your continued support and kind words! We’re delighted to hear that you’re pleased with the quality, craftsmanship, and quick delivery once again.
Your support means a lot to all of us at Barker Shoes.
Reply from Barker Shoes
Thank you for your kind feedback. We’re proud of the reputation Barker Shoes has built over the years and truly appreciate your support.
Website says FX but shoe is stamped G.
My usual shoe size is 9 1/2 in F or 9 in G.
Ordered the Morriston - Chestnut calf - 9 1/2 FX.
They are massive on me, way too wide a fit.
In December I purchased the Chigwell - Walnut calf in a size 9 as the fitting is G. They are a very snug fit. With this in mind I thought the FX would have to be 9 1/2. All over the website the Morriston is stated as FX fit. So the shoes arrive and stamped inside the shoe is G! No sign of FX at all.
Also, website says Last shape is 517 yet the Last guide only goes to 499 so you can't even read about last 517.
9 May 2026
Unprompted review
Reply from Barker Shoes
Hi, thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the confusion and disappointment regarding the fit and sizing of your Morriston shoes.
We understand how frustrating it must be when the fit information on the website does not match your experience, especially after trying to carefully choose the correct size based on previous purchases. We also appreciate you highlighting the discrepancy regarding the FX/G fitting and the missing information for Last 517 within the Last Guide.
Your comments are extremely valuable and will be passed directly to our product and website teams for review.
Beautiful slippers
Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Maybe a suede leather on the inside or something with more friction would be better? In hindsight, I should have gotten a one size smaller, or gotten a model with a heal cap. The overall buying experience however, was top notch. Quick shipping and delivery.
13 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you love the quality and craftsmanship of the slippers, as well as your overall shopping experience with Barker Shoes.
We also truly appreciate your constructive comments regarding the fit and sole grip. Feedback like this is very valuable to us and will certainly be shared with our product team for consideration in future designs.
Thank you again for your support, and we hope you continue to enjoy your slippers.
Swift delivery when called upon as…
Swift delivery when called upon as local shop could not arrange same. Good quality and, like a new pipe, once broken on, very comfortable.
9 April 2026
Reply from Barker Shoes
Thank you for your kind feedback. We’re delighted to hear that we could assist with a swift delivery and that you’re pleased with the quality and comfort of your shoes.
As you mentioned, like many well-crafted leather shoes, they only get more comfortable once properly broken in. We truly appreciate your support of Barker Shoes.
Just received an E-mail from Barker…
Just received an E-mail from Barker Shoes asking how I was finding my "wonderful new shoes". Have not received any shoes. Have e-mailed and even called them direct at the offices in UK on this matter as was not getting any reply to my e-mails and was finally informed that I would receive an e-mail updating me on my order (has been 12 days since purchase with no correspondence). No E-mail received yet (has been 24 hours). Considering I just spent Over $500 on a pair of shoes, this is not service and then to ask how I was finding my new shoes kind of confounds the whole experience, very bad.
13/05/26 - Finally received E-mail from Barker, Shoes are not available, no real apology just asked me to pick another shoe. Did not even state that I could request a refund which is exactly what I will be doing and NEVER shopping with Barker again. TERRIBLE SERVICE!!!
12 May 2026
Unprompted review
Reply from Barker Shoes
Hi Sir,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and disappointment caused by your recent experience with Barker Shoes.
We completely understand how upsetting it must have been to receive an automated email asking about your new shoes when your order had not yet been delivered. Additionally, the delay in communication and the later notification regarding stock availability fell well below the level of service we aim to provide.
We would like to investigate this matter further and assist you as quickly as possible. Could you please provide your order ID or order number so we can review the details and address this properly for you?
Once again, we are very sorry for the inconvenience and appreciate the opportunity to look into this for you.
My shoes
My shoes fit well and are very comfortable. I look forward to enjoying wearing them during the summer.
12 May 2026
Unprompted review
Reply from Barker Shoes
Thank you for your lovely feedback! We’re delighted to hear that your shoes fit well and feel comfortable. We hope you enjoy wearing them throughout the summer and appreciate your support of Barker Shoes.
Shoes haven’t arrived
Shoes haven’t arrived, Dpd courier just stating there’s a problem and providing no further information, each day the delivery date gets extended to the following date. Nearly 2 weeks since ordering. ORDER #EU-14238 Emailed Barker and haven’t even had a response from them. Not the service I would expect from a brand with a good reputation.
30 April 2026
Unprompted review
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