I like many aspects of our new Unicorn deluxe caravan including the extra width, general layout and the ease of the operating systems particularly having moved from a Swift Elegance. However I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently bought a used Pursuit 550-4 (1), reasonably happy with the Bailey, few gripes, external locker door not shutting / locking issue, they do not seem that rugged. One HUGE gripe is the manual t... See more
Company replied
I rang customer service after a fruitless email exchange with (I won't name him) which ended with telling he had no information on when a motorhome listed on their website will be available to buy. I... See more
Company replied
Cerys ,, what an amazing person We paid 21k for a caravan that didn't even have a warranty registered to anyone. Certs took my complaint/ predicament and after a few says and a lot of telephonrcalls... See more
Company replied
Company details
Written by the company
Bailey Of Bristol is the home of The Nation's Favourite caravans and motorhomes. With over 75 years of experience behind us, we never stop considering how we can push the boundaries of engineering and innovation in everything we do. Bailey continues to be at the forefront of designing and manufacturing top-quality leisure vehicles that offer comfort, style, and adventure.
75 Years and Counting...
Written by the company
- It all started with a single caravan.
- The Bailey story started back in 1948, when Martin Bailey designed and built the very first Bailey caravan in his South Bristol garage. His caravans soon captured the nation’s adventurous spirit and Bailey grew into the thriving, family-run business it still is today.
Warranty & Servicing
For years of adventure
Complete owner satisfaction is top priority at Bailey and the quality ethos extends to the customer service and comprehensive manufacturer’s warranty package that comes with every new Bailey leisure vehicle.
All Bailey caravans and motorhomes are supplied with a 6 year body shell integrity warranty and a 3 year manufacturer’s warranty.
Contact info
South Liberty Lane, BS3 2SS, Bristol, United Kingdom
- 01174576028
- aftercare@baileyofbristol.co.uk
- baileyofbristol.co.uk
3.1
Average
503 reviews
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Awful quality and warranty - Dont do it
Just dont buy a Bailey if your not prepared to have parts falling off, diesel heaters not even connected to fuel tank, blinds that wont stay up, Roof skylight leaking, this is just the start of an A4 sheet list of defects on Bailey Endeavour B62. The quality is so poor I would be embarrassed to put my name to it. Obviously no quality control.Bought new in June 2024. To make the whole situation worse, Now been waiting ,since reporting defects in July/August to have warranty work carried out. Booked in November!! 2024, then cancelled as no parts available. Just spoke to the dealer and still some parts not available and it seems the parts now in stock wont get dispatched until all the parts are in stock.
Bottom line is dont buy a Bailey if your not prepared to repair yourself to keep using while waiting for warranty work to be carried out.
I did write to Bailey via their contact page hoping to get a response and therefore resolvev the issues without having to write a negative review.
As expected no reply from Bailey
21 January 2025
Unprompted review
Reply from Bailey of Bristol
Hi Ian,
Thank you for taking the time to leave your feedback.
We understand your frustration with the issues you've encountered with your Bailey Endeavour. It's disappointing to hear about the defects and the delays in getting them resolved.
We want to get this sorted for you. To ensure we do this correctly and have the most up to date information, please would you be able to email your contact details to aftercare@baileyofbristol.co.uk or you can call us on 0117 457 6028 select option 2.
We take all customer feedback seriously and welcome the opportunity to improve. We hope to hear from you very soon.
Kindest Regards
Bailey Customer Service Team
Transfer of warranty
Emailed and the next day warranty all sorted and transferred. That’s great service. Thanks Bailey warranty dept.
18 January 2025
Unprompted review
Reply from Bailey of Bristol
Hi Lynn,
Thank you for taking the time to share your feedback.
We're thrilled to hear about your positive experience with our warranty department! It's wonderful to know that the process was efficient and straightforward for you.
We're so glad Bailey could assist you so effectively.
Kindest Regards
Bailey Customer Service Team
Reply from Bailey of Bristol
Hi Paul,
Thank you for taking the time to leave a review.
We appreciate your kind words and are glad to hear that you received a prompt response from Bailey. We strive to provide excellent customer service, even during these times.
Kind Regards
Bailey Customer Service Team
warranty transfer
The response from Bailey despite it being the christmas holiday was quickly answered as soon as they came back into work.
2 January 2025
Reply from Bailey of Bristol
Hi Janette,
Thank you for taking the time to leave a review.
We appreciate your kind words and are glad to hear that you received a prompt response from Bailey during the Christmas season. We strive to provide excellent customer service, even during these times.
Kind Regards
Bailey Customer Service Team
Warranty Repair Black Hole
My caravan was picked up for a back to factory repair with a 12 week duration. Now 16 weeks later I understand the repair has been carried out and inspected by Quality but it seems to be in a dispatch Limbo land. I called and emailed the retailer multiple times but they seem unable to get anything positive from Bailey. I called Bailey myself who advised it was marked for dispatch but I needed to call the retailer to get the date. I did this but all they could say was it was scheduled for delivery by the end of the week. That's what Bailey told them last week and the week before. So it seems each party is using the other as an excuse. Given that Bailey physically has my caravan for a manufacturing defect for me the responsibility lies there.
17 December 2024
Unprompted review
Reply from Bailey of Bristol
Dear Mr Bond.
We are sorry to hear of your disappointment.
With returning the vehicles, we cannot provide exact date information and provide week commencing dates as it will depend on the transporters working schedules.
We have reviewed this matter in full and understand your vehicle was dispatched back to your retailer on 17th December and they should be in contact with you to confirm they have received your vehicle at their site.
We apologise for the delay and disappointment experienced from your original contact. We hope this now helps resolve this matter for you.
If you require any further assistance, please do not hesitate to contact us again.
Kind Regards
Bailey Aftercare Team.
Bailey knowledge
On the guide lines for reviews ! Bailey of Bristol could improve greatly if they had people on customer services that actually have knowledge of the products they build. I,am
Still awaiting an email
From aftercare! I have been waiting 5 days upto now.
10 December 2024
Unprompted review
Reply from Bailey of Bristol
UPDATE - Dear Mr Johnson
We have provided you with an update to your email including the information you required regarding the winterising of your vehicle.
We apologise for the delay and disappointment experienced from your original contact. We hope this now helps resolve this matter for you.
If you require any further assistance, please do not hesitate to contact us again.
Kind Regards
Bailey Aftercare Team.
Dear Mr Johnson
I am sincerely sorry to hear you are still waiting for a response following our last communication.
This has been escalated to the Aftercare Manager who is currently reviewing the situation and you will receive an update on this matter and a reply to your query within the next 24 hours.
Kind Regards
Bailey Aftercare Team.
Why do so few of the aggravated posts…
Why do so few of the aggravated posts on here make no mention of the supplying dealer. It's their legal duty to resolve the issues, maybe using Bailey indirectly.
15 November 2024
Unprompted review
Reply from Bailey of Bristol
Dear Andy
Thank you for taking the time to leave this review.
We will always endeavour to support our Retailer and Customer network where possible.
Your support of Bailey of Bristol is much appreciated.
Kindest Regards
Bailey Aftercare Team.
Stay clear - appalling customer care …
Further to my previous review, I resent the email as my one asking to make a formal complaint obviously wasn't of importance. This time the subject was FAO Aftercare manager as you stated because obviously this would get the attention it needed rather than asking to complaint.... I am still without a reply and my initial email was 25th September!!!!!
Absolutely appalling replies are given on here yet no replies answering emails. Would you mind looking in your inbox and checking emails in the name of McGhee and arranging someone to reply or does this need to go through a legal channel to get a response?
Will never be purchasing a Bailey caravan again and looks like a lot feel the same based on experience reveived
13 November 2024
Unprompted review
Reply from Bailey of Bristol
Dear Customer.
We are sincerely sorry to hear there is an outstanding complaint with the Aftercare Team.
We would like to assure you this is being taken seriously and being investigated.
The Aftercare Manager will be provided with the overview of the situation and you will be contacted directly this week.
We are sorry this has been escalated and would like to assure you we will work together with you to assist with resolving this to a satisfactory outcome.
Kind Regards
Bailey Aftercare Team.
Put me on the right track
Helped me to sort out the transfer of my warranty and also a very helpful lady at the Motorhome and caravan show put me on the right track with my first Motorhome ownership and some issues I was having.
15 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Alan.
Thank you for taking the time to share the experience you have had with Bailey of Bristol. It's always lovely to have positive feedback from our owners.
It's great to hear you are happy with your experience of the warranty transfer process and a member of our Aftercare Team was able to support you with your enquiry.
Thank you for taking the time to leave this review. Your support is much appreciated. We wish you many happy adventures in your caravan.
Kindest Regards
Bailey Aftercare Team.
We have sent you the transfer of…
We have sent you the transfer of ownership fee, but your aftercare team can’t seem
To find this! I’ve approached you about our issue,but have been told that you only have 24 months warranty on a large number of items fitted in a Bailey caravan. As the first owners never needed/or used the front bed section . The fault was only found by ourselves(second owners) on a 2020 caravan. If Bailey valued their customers then I would expect you to address this! Is this a design fault in this model? Maybe I will have to ask the wider caravan community about this. I definitely feel let down and discarded by Bailey
23 October 2024
Unprompted review
Reply from Bailey of Bristol
UPDATE - Dear Ian.
We have tried to find your details on our system but to ensure we have the correct information, please can we ask you to contact us directly with your contact details and VIN number of your vehicle?
please contact us at aftercare@baileyofbristol.co.uk with the information and reference your Trustpilot review and we can look into this further for you.
We apologise for any inconvenience caused.
Kind Regards
Bailey Aftercare Team.
Dear Ian.
We are sorry to hear there are concerns regarding the transfer of warranty with your vehicle and with the front bed section.
We apologise for any inconvenience caused and would like to assure you we are investigating this matter accordingly and a member of our Aftercare Team will be in contact with you directly with an appropriate response.
Kind Regards
Bailey Aftercare Team.
Very disappointed with the service I…
Very disappointed with the service I received when trying to transfer the warranty on my Unicorn Vigo . I sent all the relevant documents and payment. I did not hear anything from them so then sent an email which was ignored. After 2 months of waiting I called customer services on three different occasions each time I was told someone would call me back but no reply! On fourth attempt finally it was sorted but was told would receive relevant documents this has not happened and is now 2 weeks ago . They were not at all interested in the reason for needing to claim on warranty which I considered was a dangerous fault .
23 July 2024
Unprompted review
Reply from Bailey of Bristol
Dear Mr Matthews
We are sorry to hear of the concerns you have raised in your review.
Please be assured this is being looked into by a member of the Aftercare Team to investigate what has happened and why there was a delay in communication.
The team will also look into the warranty concern you have raised and provide you with an appropriate response.
Kind Regards
Bailey Aftercare Team.
UPDATE TO ABOVE REPLY
Dear Mr Matthews
We have been updated that our Aftercare Team have reached out to you this week and provided the documentation you required.
The team have requested some additional information regarding the warranty concern you have raised and will assist you as necessary upon receipt.
Kind Regards
Bailey Aftercare Team.
I'd like to thank Elliot in after care…
I'd like to thank Elliot in after care for help getting me sorted with my warranty. We bought a demo model which we had to apply the the warranty. It wasn't straight forward but Elliot did his best and all done now. Great service from Bailey's. And all very helpful thank you once again Elliot 😊
15 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Sheila.
Thank you for taking the time to share the experience you have had with Bailey of Bristol. It's always lovely to have positive feedback from our owners.
It's great to hear you are happy with your experience of the warranty transfer process and Elliott in our Aftercare Team was able to support you through the process and this has been completed for you.
Thank you for taking the time to leave this review. Your support is much appreciated. We wish you many happy adventures in your caravan.
Kindest Regards
Bailey Aftercare Team.
Transfer Of Warranty
Transfer Of Warranty.
Excellent help from Elliott And The Aftercarers at Baileys.
Transferred warranty to me on my recently purchased Adamo Moho. Very happy with all received.
Once again. Thank you Elliott.
15 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Alan.
Thank you for taking the time to share the experience you have had with Bailey of Bristol. It's always lovely to have positive feedback from our owners.
It's great to hear you are happy with your experience of the warranty transfer process and this has been completed for you. It is fantastic to hear Elliott in our Aftercare Team was able to support you through the process and you are happy with the service received.
Thank you for taking the time to leave this review. Your support is much appreciated. We wish you many happy adventures in your Motorhome.
Kindest Regards
Bailey Aftercare Team.
Damaged bailey pursuit
Bought a bailey pursuit 2018 12 months ago damaged the front o/s front bumper due to a piece of tarmac hitting it while travelling have tried to buy a new panel from prima leisure to find it's no longer available and try caravan breakers bailey only keep parts available for up to 6 years so I'm now stuck with a damaged caravan due to the fact will get nowhere near what I paid for it on a part ex due to the damage will never touch bailey caravans again should of stuck with swift
15 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Customer.
We are sincerely sorry to hear of the concerns you have raised with being able to find parts availability for your caravan model.
Please can we ask you to contact aftercare@baileyofbristol.co.uk with your vehicle details (VIN and or model) so we can look into this further for you.
In your email, please reference your trustpilot review and mark it for the attention of the Aftercare Manager. We can then review this further and provide you with a response on this matter.
Kind Regards
Bailey Aftercare Team.
Poor after sales service
Since we bought our caravan in July 2023 we have returned it to the dealer on 3 separate occasions, first time was the seating not returning to form after sitting on it, told this is normal !
Second time was for the decals filling with water and peeling off then we noticed the bathroom ceiling bulging out like a big bubble, Bailey sent someone out to fix it now we have 2 bubbles !
Told it will have to go back to Bristol for repair and we will be without it for 12 weeks minimum but the date to go back is April 2025 just as the touring season starts, we can't do without it for that length of time as we have holidays booked already.
Wish we hadn't paid cash for it as it would have gone back by now if it was on finance as it is not worth the money or hassle.
9 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Customer.
Thank you for sharing your feedback.
We apologise for the issues you have experienced as written in your above review with your caravan.
We would like to investigate this further and provide the necessary support.
To assist you appropriately, please contact us directly with your VIN number so that we can look into this matter.
Kindly email aftercare@baileyofbristol.co.uk to seek our assistance and mention this TrustPilot review for reference.
Kind Regards
Bailey Aftercare Team.
Horrendous build quality
Horrendous build quality. Pay a bit more and get a good make. Not something Fred in a shed built. 73k of crap. Look at the reviews don’t take my word for it.
I bought it new. Worse purchase of anything in life.
Adamo DL.
6 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Mr Gold.
Thank you for sharing your feedback.
We apologise for the issues you have experienced as written in your above review with your Motorhome.
We would like to investigate this further and provide the necessary support.
To assist you appropriately, please contact us directly with your VIN number so that we can look into this matter.
Kindly email aftercare@baileyofbristol.co.uk to seek our assistance and mention this TrustPilot review for reference.
Kind Regards
Bailey Aftercare Team.
Our 4th and last Bailey
Our 4th Bailey, a S5 Unicorn Seville, and the worst (and last!). Many reviews stating the same problems, but none approaching one we had. When the front blinds housing was flapping loose, I looked under the front seat to see if a screw had dropped out, but instead found an open gas pipe around four inches away from the external BBQoutlet pipe - it was obvious that they had never been connected! Thankfully the isolation valve under the oven was off, but I could easily have turned it on, stood outside wondering why the bbq won’t light, whilst my wife was about to light the hob to put the spuds on. Literally a gas/air lethal explosive mixture. So the factory had not tested gas integrity, nor was it done on the dealer PDI. The dealer did sort this immediately, lugging my van on a 250 mile round trip to do so. Bailey said they would investigate, but not heard another thing from them. Although sorted, I’m incensed at being sold a potential death trap. All the other problems pale into insignificance. By the way, you don’t have to put up with the rubbish new style front blinds; they are not fit for purpose. Mine are currently being replaced with proper ones with fly screens under a warranty claim.
Some years ago the Pegasus range was downgraded to persuade us to buy Unicorn, and blow me, the Unicorn range is now downgraded to persuade us to buy Unicorn Deluxe. I don’t think so..
UPDATE: with the van still less than a year old, it has extensive damp in the floor. Refund denied by dealer.
3 October 2024
Unprompted review
Reply from Bailey of Bristol
Dear Tim.
Thank you for sharing your feedback.
We are sorry to hear of the issues you have experienced as written in your above review with your caravan.
To assist you appropriately, we have advised contacting your purchasing retailer who will be able to carry out a complete inspection of the vehicle and submit any necessary warranty claims to resolve these matters for you.
Should the retailer require any support and assistance they are able to contact us directly and we can advise as necessary and work together to resolve the concerns raised to a satisfactory outcome.
Kind Regards
Bailey Aftercare Team.
Bailey what a load of crap..
For those of you, who have seen my earlier review.
I sent an email to Bailey aftercare, this is there reply.
No concern about the issues, just passed it back to the retailer. Who has been helpful I must say.
Bailey reply....
Dear Mr Witham,
I write further to your email dated 9th September 2024.
We are sorry to see that you have had cause to raise a complaint in relation to the build quality of your Unicorn Vigo. We would like to take this opportunity to apologise for any inconvenience this has caused, and to thank you for the time taken in bringing this to our attention.
The concerns you have raised have been fed back to our Production facility in line with our internal processes for continuous improvement. In terms of general product quality, we pride ourselves on a proven track record of our caravans and motorhomes in use. That said, we understand that there is always room for improvement, which is why customer feedback is always welcome and duly noted.
We are confident that your concerns will be resolved by your selling Retailer, where applicable, under the terms and conditions of your warranty. We ask, if you have not already done so, that you contact your selling Retailer to arrange any necessary remedial work.
We do appreciate your disappointment, and again I would like to apologise for any inconvenience this has caused.
8 September 2024
Unprompted review
Reply from Bailey of Bristol
Dear Mr Witham.
Thank you for sharing your feedback.
We reviewed this matter in full and are sorry to hear of the issues you have experienced as written in your above review with your caravan.
To assist you appropriately, we have advised contacting your purchasing retailer who will be able to carry out a complete inspection of the vehicle and submit any necessary warranty claims to resolve these matters for you.
Should the retailer require any support and assistance they are able to contact us directly and we can advise as necessary and work together to resolve the concerns raised to a satisfactory outcome.
Kind Regards
Bailey Aftercare Team.
New £40K caravan with no end of issues
New £40K caravan with no end of issues, now being returned to Bailey which they have quoted 12 weeks for repair, no loan or replacement offered and Bailey want me to completely empty the caravan of non-personal items as well (bed, cushions, curtains ect). Shocking customer service, no responses, no esaclation. Think very carefully before purchasing a Bailey, build quailty is poor backed by absolutley NO understanding of customer service.
19 September 2024
Unprompted review
Reply from Bailey of Bristol
Dear Mr Brown.
Thank you for sharing your feedback.
We apologise for the issues you have experienced as written in your above review with your caravan.
We would like to investigate this further and provide the necessary support.
To assist you appropriately, please contact us directly with your VIN number so that we can look into this matter.
Kindly email aftercare@baileyofbristol.co.uk to seek our assistance and mention this TrustPilot review for reference.
Kind Regards
Bailey Aftercare Team.
Lets sLack of information on light bulbs
Lets start with a positive but I really like my caravan. However the information on the caravans is very scarce. I needed to replace an offside tail light bulb on a pusuit 400 2. I had to get the correct bulb. Do you know there is absolutely no information on which bulb types to use and how to access them. This is useless when you are away and need to change the bulb. Also I phoned my service company and they could not find the info. They told me to take the old bulb out which is no good if no information on how to do this. Can Bailey advise where to find this information. I'm sure there are many people in teh same situation.
12 September 2024
Unprompted review
Reply from Bailey of Bristol
Dear Ian.
Thank you for your feedback and we are sorry to hear of your disappointment.
We are sorry to hear you have had an issue trying to find out the bulbs fitted to your caravan and your service centre were unable to help you.
Our Aftercare Team are always available and will be happy to assist our customers in sourcing information needed. If you still require assistance, please contact our Aftercare team at aftercare@baileyofbristol.co.uk
We understand that there is always room for improvement, which is why customer feedback is always welcome and noted.
Please be assured our Aftercare Team continues to monitor feedback and feed this back into the business.
Kindest Regards
Bailey Aftercare Team.
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