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PRIMA Leisure Reviews 6,882

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TrustScore 4 out of 5

4.2

RV Supply Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond to assist with orders and inquiries. Many people appreciate the quick response times and fast dispatch of items, often receiving their orders within a few days. The products are generally described as good quality and accurate to their descriptions, with a good selection of parts available. However, some customers experienced issues with the delivery service, noting damaged packaging or delayed deliveries, often attributed to the courier. A few other people also felt that the prices were a bit high, especially considering the additional cost of postage and packaging. There were also occasional mentions of long lead times for out-of-stock items, which caused delays in order fulfillment.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced quick delivery, with... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praise the good quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick and easy ordering... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and prompt service,... See more

Price

Customers had ambiguous experiences with price. Many reviewers found products and services to be expensive,... See more

Based on these reviews

Rated 4 out of 5 stars

Easy site to use for items specifically for Bailey motorhomes and caravans. Bought a bed protector and sheet for a Bailey Adamo. A bit more expensive ( Hence one star removed),but fits perfectly and a... See more

Company replied

Rated 4 out of 5 stars

I tried to order on my debit card, but was told to order on line ascould not take the order over the phone,as I had never done this before the young lady talked me through the process. The pie es ar... See more

Company replied

Rated 4 out of 5 stars

Although very good in general, my order which was delivered by Evri looked as if it had been bashed about and the item’s packaging was squashed. It looks like some damaging went on somewhere during... See more

Company replied

Rated 5 out of 5 stars

Ordered an Avtex Tourer Three Plus satnav with built in dashcam, plus hardcase. Price was lowest online at time. Arrived two days after ordering, with good updates on despatch and courier... See more

Company replied

Company details

  1. RV Supply Store
  2. Camping Store

Written by the company

Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.

Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Rated 1 out of 5 stars

2 x end caps for remis blind

Purchased pair of end caps for remis blind legs, for massive total of £5.48. I received the items with one damaged. I contacted via email to explain, sent them photo evidence. I received no reply and ended up ringing. They apologised and said they would get the supplier to send out a replacement. I then received an email stating they are out of stock and wouldn't be available till the 20th May and that could be subject to change. I said a refund would be better, so I can get them elsewhere. I received a notification from PayPal that a refund has been issued of £1. I wouldn't have even bothered, in fact, you can withdraw the refund for what it's worth. Not a busting amount, well pennies. It's the principle, but just to let people know how the company works.

6 April 2026
Unprompted review
Rated 2 out of 5 stars

Bradley Stoke Bristol - Hull - Kingswood Bristol.

With Prima Leisure being based in Bradley Stoke, Bristol, it is a great pity that they do not allow members of the public to collect orders from their unit here in Bristol - particularly as I live in the city!

Instead, we were forced to pay for courier delivery which actually meant that our two caravan tyres were collected from Prima Leisure at Bradley Stoke and then taken to the courier's depot in Hull, Yorkshire before being dispatched back to Bristol once again for delivery to my home. I had not even been informed by the courier company (who still remain anonymous) that they would be delivered today.
In terms of "green issues" these tyres were shipped 222 miles to Hull and then back again equalling a whacking 444 miles when Bradley Stoke is a mere 10 miles from my home - absolutely ridiculous!!

Then we need to state that the same tyres had been available in stock on their website when I purchased them on 10th March; but they had not been dispatched to the courier until 27th March before finally arriving with me today 13th April.

If this is all in the interests of efficiency, I am afraid it has all passed me by!!

27 March 2026
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Reply from PRIMA Leisure

Thank you for letting us know of your recent order,

We appreciate you bringing this to our attention. We understand the frustration that you had to pay for delivery and that collection wasn't an option.

We'll investigate these issues to improve our service, we are always looking for ways to improve and grow. Thank you for your feedback.

Kindest regards
PRIMA Leisure Customer Service Team

Rated 2 out of 5 stars

My purchase was sent to the wrong…

My purchase was sent to the wrong address, I had to query prof of despatch. Eventually it was sorted out.

2 April 2026
PRIMA Leisure logo

Reply from PRIMA Leisure

Thank you for letting us know of your recent order,

We regret that your purchase was sent to an incorrect address and that you needed to request proof of dispatch. We appreciate your feedback and will review our processes.

Kindest regards
PRIMA Leisure Customer Service Team

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