Bailey of Bristol Reviews 

I have just bought a Bailey Autograph 79-6 2017 in the past few weeks. I have emailed the Bailey support team asking about several different products and advice in general. Nothing wrong with the motorhome just looking to upgrade a few things. A massive shout out to Nicholas East in the aftercare team A+ service and great support and help. In fact could not be more helpful and responding to all my emails with 24 to 48 hours. The team as a whole first class. Thank you so much.

We bought 2022 bailey 640+ in June its was a really hot day when we picked the caravan up I noticed condensation on one of the windows , cut a long story short the window had a crack in it that was noticed by me or my local dealer till after I got the caravan home it went back though the dealer who told me it needed a whole new window and hinge bar and as of today 25.10.23 we are still waiting for the hinge bar to arrive at the dealership they have the window but not the hinge bar, this is very disappointing as we love the caravan but not the after sales service.

In reply to Baileys regarding the underneath floor delaminating yes we have now finally had over a 1/3 rd of the floor replaced. Nobody has been willing to advice why a caravan under 3years old should have this problem and why is there no guarantee other the 12 months from the dealer. Baileys need to put there hands up and accept they have or had a problem with this year of caravan and before.

So after many years away from caravanning we decided to return as we were retiring and would again have the time. In february of this year we bought a new 2023 Phoenix +640. Unfortunately in July I had an accident with a site entry gate requiring repair to the caravan. Long story short - we took our van to the retailer in July for them to quote the job, got go ahead from the insurance and asked our caravan supplier to do the job 08.08.23 and they then ordered the parts and got a delivery date of 09.10.23 - nearly a 2 month wait to get the parts to fix it. Time rolls on and as of today they are still awaiting parts - Bailey say they have a supplier issue and cannot even give them an estimated delivery date. This is really not the type of product support I am used to - I am pretty sure they have the parts to continue to make the current model (which mine is) - but beware if you need parts you are literally on your own. If you buy a Bailey - can you really afford to wait for months for parts if anything goes wrong - buy Bailey at your own peril .

REPLY TO BAILEY OFFER OF HELP 23.10.2023.
After going through the system with Bailey aftersales the position as at 13.11.2023 is that we are still waitning for parts (we have been waitng for parts since 8th August) We still cannot get a delivery date from Bailey so that the repair to my caravan can be completed). This has now got up past the 3 month stage.. Anybody thinking of buying Bailey in the future should think long and hard because if you have an accident or need parts for other reasons are you willing to park up your investment with no idea of when you will be able to get it repaired. On a lighter note you could always buy 2 and keep one for spares as they have no problem building new ones.

UPDATE 28.11.2023
Still no sign of parts ordered 08/08/2023 or any indication of when they will have them in, this is for a 2023 Bailey Phoenic +640 that they have been building all year!

Seamlessly transferred the remaining waranty on our (new to us) Bailey Autograph - even though it took me a few attempts to send over the right docs.!

Thanks to Nick East at Bailey for being patient, and helpful.

Purchased new unicorn Vigo December 2022, reported defective front blind January 2023, (warranty claim agreed by Bailey via Campbells our dealer) a retention and recoil wire had not been fitted correctly to one side of the large front window. Despite a number of requests to both Bailey and the dealer we are 10 months on, still waiting for the replacement blinds. On each occasion its the same answer, "We are having problems with our supplier" During the last 10 months Bailey have continued to build caravans but choose not to honor their warranty agreement and replace the defective blind. How long is this going on for I ask, 12 months 18 months, 24 months? Really dissatisfied with the excessive waiting and no future date for resolving the issue.

Poor service right from the start .senior salesperson i was dealing with was hard to contact and didn't have a good knowledge of what was being sold.i had asked to move to another salesperson but was told i couldnt.
He also forgot to get my caravan registration plate ready for handover day.
I then found 1 fault before I even left the forecourt which was repaired.
I also asked how I was meant to jack the caravan to either level or change a wheel.he had no idea
I then found 3 more faults once I got home.it is now booked in to get fixed .
I then asked bailey aftercare and alko about the jacking issue .my responses never came as I just received nonsense replies .
All I wanted to know was where to jack the van as the pre drilled side lift jack holes were stupidly located where a motor mover is situated .alko told me it was my problem as I hadn't fitted their alko mover which still would have been blocked.
I feel as if my new caravan experience has been ruined by people not taking responsibility and giving me a solution since they have my cash and don't seem to care

A great Motorhome from local dealership
The vehicle came fault free and was in clean condition

Brought a brand new Bailey Adamo 60-4 it was delivered to the suppliers who we brought it from with numerous faults that should have been picked up on a quality control check after it was built, far to many to faults to list here. Totally Unacceptable. The dealers are fantastic sorting out all of Baileys issues. Not good enough Baileys.

Well where do I start !!! We bought our ADAMO75-4i at the NEC Birmingham show from Emm-Bee motors in. Birmingham, the biggest and most expensive mistake we have ever made. I won’t go into the whole details but we have had problems since thy day we picked it up. The sub standard workmanship is appalling and after you have paid the money nobody really cares. The dealers are not interested, even when the faulty cooked delayed us from going to the EU on the date we had intended to go. If you go onto the BAILEY ADAMO group you will see that I am not the only person who thinks the same. We retired last year and we spent a big chunk of our retirement money on our dream motorhome but unfortunately we ended up with one that has given us more stress than we could have imagined. There are hundreds of Bailey customers saying the same thing on the group.

Having just purchased a 21 month old Unicorn Vigo privately I wanted to transfer the warranty into my name , I rang Baileys & spoke to Nick East who explained the procedure which I did within a short period of time, I got the acceptance of the agreed transfer paid the £50.00 fee by Bank Transfer & now just waiting for the paperwork.
It does make a change that you can pick up the phone & speak to a human & everything is carried out quickly & efficiently.
Great customer service .
Steve Easton

Fed up with getting nowhere with an outstanding issue via the retailer, I contacted Bailey Customer Services directly. The issue was swiftly and satisfactorily resolved within 10 minutes! Wish I'd gone direct in the first place instead of months of being fobbed off by the retailer. Thanks Di, you are a star!

Just spoken to Cheryl on the help desk. Cheryl was very helpful pleasant and polite. I tried speaking to other manufacturers and they have not been so helpful, especially one large European manufacturer who refused to speak to customers.

Happy with the Caravan, very disappointed with the aftercare service from both the dealer and Baileys themselves for not giving any backup.
The day i got the caravan home, I looked out of my upstairs window to find the big centre window (Cabrera) had a corner broken off of it. I phoned the dealer immediately and the warranty claim was issued. That was back at the beginning of February 2023, it is now Mid September and I am still waiting for a satisfactory answer to my problem. I have contacted the dealer many times, also Bailey themselves, to be told they are waiting for delivery of the windows from their supplier. Rubbish answer when you consider they have been fabricating these caravans all the time i have been waiting for a replacement. Why can they not supply my dealer with one of theirs. If the window leaked I would take the caravan back and demand a full refund. My warranty should not start until I have a fully perfect condition caravan. I am thinking of telling the dealer to take one off of a Cabrera they have in stock to replace mine, then they can wait for a new window before they sell that one. I bet that would be fixed quickly.

CHERYL who took my enquiry yesterday did everything she could to help. After been let down on numerous occasions by a caravan retailer Not Baileys of Bristol
I add, CHERYL'S efforts made everything better. Thank you. You have restored faith in mankind

Had problems with a body panel/skirt joining strip supplied by a different supplier so spoke to aftercare/service at Bailey of Bristol, they was most helpful with there advice and subsequently locating and supplying the relevant strip.

I am in the market for a used caravan and have a few questions and concerns.

Bailey have been great. Really helpful with quick replies to emails. Very reassuring.

Brilliant service, particularly as I am not purchasing a new product on this occasion.

Bought an 11 year old Bailey Approach motorhome back in March 2023 and in the course of a 2 month holiday and having clocked up 4500 miles a few external items need replacing, mainly bumper panels. Contacted primaleisure their parts division only to be told these parts have been 'discontinued' and their suggestion would be try and source through a 'breakers' yard instead. Customer service '0'. Therefore please take note if you are considering purchasing one of their second hand motorhomes. JC

Bailey Caravans series 5 have taken a step backwards from the series 4, the large front infinity window is not fit for purpose as the lack of fly screens means they can't be opened in hot weather, also the front window blinds do not match the other window blinds in colour and are without doubt inferior quality, apart from that door magnets dropped off covers for speakers dropped off and on close inspection doors don't align properly overall I wish I kept my cadiz series 4 or bought an adria

We purchased a bailey phoenix 640+ at the start of August to replace our swift sprite alpine 4. We have found the van to be very bright and spacious and tows very well. We have been away twice for a total of 10 days since buying the van and have had no teething issues at all.