Back At You Reviews 144

Scam company sending scam emails and pretending to run companies that are clearly AI made sites, with AI posted reviews, all to get your personal data (wether by email scam, website scam or phone scam).

Shame these dolts don't realise how obvious AI works are to anyone with half a brain.

I have been with back at you close to a decade and there are many reasons for that.

In this case, Derrick was amazing helping with a client issue as he always is and as is all the staff there.

I highly recommend them! Keep up the great work.

Client for life!

We had a big issue with Listhub which actually feeds data to Back at you. Derrick was amazing it took us some time but it finally got fixed. Super job!

I'm very impressed with the professionalism, quick action and exemplary customer service! I will absolutely use them for future mailings.

I had ordered 3 separate mailings to be sent out on the same day. It was the first time using their services. Unfortunately, the 3rd party vendor they use had technology issues on the same day and my mailings were all messed up and went out wrong.

Michael at Back at You jumped right on it, after apologizing for the issue and once he investigated the situation, I was issued a full credit and the mailing was sent out correctly.

Thank you very much! Chris Rader

Derick was FANTASTIC. He was polite, knowledgable and PATIENT. The issue was complex and he stayed at it until it was completely resolved. Couldn't ask for a better result

Joseph Lilly from Back At You was outstanding. I was having trouble accessing the dashboard to create posts. He shared my screen, quickly resolved the issue, and adjusted settings to better support my needs. Professional, patient, and truly helpful—highly recommend. Thank you, Joseph.

I had an outstanding experience working with Derrick Winston at Back At You. Derrick took nearly 50 minutes on the phone with me to ensure all of my information was properly reconnected and accurate—even after I had already launched and paid for an ad without realizing my details were incorrect.

From the moment I called, a real person answered right away—no automated system, no runaround—and I was quickly connected to Derrick. He went above and beyond, not only fixing my ad setup, but also helping correct my profile details and even reviewing aspects of my social media integration.

His level of service truly reflects what every client hopes for when contacting customer support: knowledgeable, responsive, and genuinely committed to helping. Derrick’s professionalism and willingness to go the extra mile made a potentially frustrating situation seamless.

Highly recommend working with him—exceptional service all around.

Like any platform, it can occasionally be hit or miss. However, in my experience, their customer service has been excellent. Whenever I’ve reached out, they’ve been responsive, followed up when necessary, and stayed in communication until my issue was fully resolved. Very pleased.

Cassie went above and beyond! She sensed I was frustrated but by understanding and patience she tried to resolve it. She was great!!

These guys are the best at customer services!

Hi, It was a exceptional customer service with Derrick Winston. He walked through me and educated me with connect major social media. Also he educated for future prospect for Bronze package. I highly recommend the Derrick for his product knowledge and service. Thank you.

They always help me and answer all the questions I have. I am very happy with the customer service

Michael was super helpful with our issues with the YouTube channel and connection, and made it very easy for me to understand! Impressed by the quick responses and support that was offered.

The prompt, and efficient responses are amazing. I love being able to reach out anytime something new creates a question, or I am unsure of how to proceed. They have been very communicative, and appreciative, never making me feel like a burden. I would highly recommend them in the future!

He was prompt in understanding and scheduling on time.

Client Success Manager Derrick does a wonderful, patient, effective job of problem solving, which is unfortunately regularly needed to properly wrangle a sometimes-not-so-user-friendly B.A.Y. interface (thus my one-star deduction). Not only does he successfully address the issues raised, but his calm demeanor talks me down from the roof-top. He's a human, not AI or a machine, and he provides great value for which I am truly grateful.

Derrick is amazing and he goes the extra mile to ensure your marketing is the very best and attracts online connections every time.

Derrick makes my advertising experience simple and phenomenal at the same time! Kudos to Derrick and Back At You!

Derek and I traded multiple emails as we tried to diagnose the issue that was troubling me. We got on the phone and online and were able to get things resolved. I appreciate the quick response and the concern. Very helpful!

Excellent platform and customer service would highly recommend