Avon Reviews 

Terrible customer service and offer code displayed on website not usable as it had expired! My order arrived incomplete - with no acknowledgement regarding the missing item. I used the phone contact and hung up after waiting 30 minutes with no response. The WhatsApp was useless - it took from 4 hours to a day get a response each time. I have been asked three times if I wanted a refund as the item was apparently out of stock. I confirmed each time and was then asked again. I tried to use the discount code displayed on the website. It didn't work! Surely a breach of trading standards. I was informed that it was a Black Friday deal only. Shoddy treatment of a long standing, loyal, now former customer.

Usually Avon does good products. Also customer service sorts out any issues. But recently very long wait to get to customer service.
I had been send a lotion without pump while I had ordered one with pump which is bigger too. Anyway I brought it to notice in September 2024 though I had ordered in
February 2024 and the customer service agent was very helpful and issued refund. But the meagre refund for 1.50 never came into my account. I called again and a second refund email was send on 15th November 2024 but till now no refund also have called several times...but no resolution. I have to repeat myself every time...not even given any reference no...very frustrating.

Haven't received items ordered. Tracking on Evri claims items received at their Delivery Depot but they haven't left there since. Wish I had read reviews about Avon's dreadful customer service before ordering - phone line unanswered after 30 mins. No longer able to tolerate ghastly racket of sound recording I hung up. I will never order from Avon again.

Ordered online for the first time , ordered 4 items package arrived containing only 1 item spent 40 mins on hold to get through to customer service where I spoke to Mohamed who said he would re send the items I did not receive. In the meantime I had sent a WhatsApp which had taken 3 days to answer anyway my parcel was delivered today and instead of 3 foundations there was a nail varnish I am fuming I spent quite a bit of money I have not got my goods and I’m now on hold again never again avon. Update spent 60 mins on hold still did not get through tried again today still no one answering ive had to ask PayPal to step in now Avon obviously not bothered.

Items missing! I've tried half a dozen times to contact Avon about items missing from my order...no joy so far. I have enjoyed Avon for years, but not delivering & not refunding the items is beyond bad customer service. I won't give up! 🤬

I ordered 5 eyeliner pencils. My order arrived early than expected. Until I opened the package and found all 5 eyeliners were not in its original packaging and sealed. These pencils are expensive and you get very little. They do not last very long.
If I was to return the goods after they were opened, Avon would not accept it under any circumstances. Awful service and very dissapointed.

Disgusting company I paid £45 over a year ago to order some things as a present for my partner and it still hasn’t come and I haven’t been contacted by anyone!!!

My order is not being delivered as they are not able to deliver it
Evri told me to contact you
I would like a refund please
For next day delivery and I no longer want the item
I don't have the order number but
The tracking number is H00R 9A0059930019
I called Evri on 0330 808 5456 and was given the information I have stated here.
I have tried to call and message you but there is never a reply !

Telephone customer service is appalling, waiting over 13 minutes to connect with a representative and ended up hanging up, if they don't want to listen to complaints about service then they'll never improve their reputation, my wife's ended her association with Avon.

This is one of the worst Companies I have ever dealt with. My wife is a representative, but their deliveries are almost wrong every time. It is almost impossible to contact them, returns are not credited without prompts from her she has recently spent ages on the phone, and their WhatsApp system is a joke. She is so disillusioned with them she is packing in being an agent.

I have finally decided to stop being an Avon rep after many years .
Where to start ?
They recharge you for items you have sent back even though you have proof of postage .
They keep you waiting on the phone for 30 mins when you have a query.
They add items to your order and charge you even though you haven’t ordered them .
They take ages to send your order
‘Many items are broken or damaged in the box .
It has become dismal

Terrible Customer Service and Poor Product Quality

I am incredibly disappointed with Avon and the unacceptable experience I recently had. After placing an order, not only was one item missing, but some of the products arrived damaged and poorly packaged. When I tried to reach out to customer service, I waited over 40 minutes on the phone without ever speaking to anyone.

While Avon did send a replacement, it’s not enough to make up for the wasted time, frustration, and inconvenience caused by the missing and damaged items. There was also no offer of compensation for the multiple issues, and the lack of accountability is shocking.

As a customer, I expected much better. I’m now considering reaching out directly to the CEO about this and sharing my experience across social media to warn others. I would not recommend Avon, and I will not be using their services again.

It’s rather expensive If you ask me considering it never used to be don’t get me wrong some of the products are lovely but surely it ant right charging that much for stuff there charging more then most products in shops and there just as good you should really think about lowering some of the coast then charging £95 for an advent calendar

Will never buy avon direct again. 10 days ago I ordered then next day message to say items sent (3 of them) then a few days later another message, same order number, updated order only 2 items sent and still not received. Have been unable to contact them either

Quick and happy with delivery. Found the products of footworks winter foot collection rather strong and made me cough. Would advise to mix with something else as very potent.

Customer services have been relocated to S.Africa, not a problem but the call handler kept on asking what my query was. I was simply asking if a perfume was being discontinued.She had no idea. I asked if I might speak with someone in that dept. She disconnected the call. I then sent email in u.k.Same simple question. Reply was that they couldn't answer without an account number. An exercise in frustration and not for the first time. I'll switch h to Beauty Pie.

So, I decide to compose a review of my personal experience with Avon. When loading Trustpilot I can't help but notice the previously posted reviews. What a shambles.
This only makes it a easier task for me as I don't enjoy writing negative reviews.
My advice to anyone thinking of signing up as an agent - DON'T.
My experience has been a nightmare from the onset, but I prefer to skip the finer details.
The main point is that I sent a request to close my account 15 days ago & have only just managed to obtain a response.
I have now been informed that basically an account can't be closed. It has to be inactive for 3 months & from then on it will be closed within 12 months.
Unbelievable & shocking business tactics.
Please don't get lured in by promises of big earnings & mega bonuses.

10 days after ordering and still not received my goods, despite, being told by EVRI that it would be delivered 6 days and several messages apart that it was being delivered that day. Still not been delivered. I ordered similar items from body shop on the same day and got them 2 days later delivered by Royal Mail. Might be a good idea for Avon to reconsider delivery options.

I just opened a tub of ritual body butter which has a tightly sealed foil seal. It was very tricky to open to the point where it has cut my hand in several places. The product is nice but will not be buying again. Very unpleasant and quite painful.

I don’t believe I’ve ever felt so unwelcome as a customer. Avon took the payment twice from my account, and despite me sending this proof to them, they’ve said they have no recollection of the transaction and I won’t be receiving the items I ordered. Does Boris have shares in Avon? It would explain the similarity of my utter shock and disbelief at the process!