Avon Reviews 

Love their daily tinted moisturise cream!
Delivery is now by Evri, however, it’s still top-notch!!
Thanks Avon 🙌🙌

I ordered a few things online without an Avon agent. The items cost over £28. I didn’t receive them. Avon are aware of this but didn’t get a refund. Won’t be ordering from them again. Terrible way to treat people.

I no longer have an Avon lady because the company continually messed her around, incorrect orders on their part and some things advertised but were constantly out of stock. In the end she had had enough. Shame because I liked the products when she could get them. Just looked online at the latest brochure and everything is “get notified” or out of stock. Ridiculous beyond words. What on earth has gone so wrong with Avon? Don’t want to address the problems or respond to negative feedback speaks volumes. It’s so disappointing, I have been a customer for a lot of years.

Ordered 5 days ago. Autofilled the address which I normally do but Avon took the (a) off my number. The parcel has now been delivered to my neighbour...I won't see it! I contacted Avon 20 minutes after ordering but they wouldn't correct the address. Said it was up to Evri. Evri said it was up to Avon. I received a laughable email from Avon!! I hope my neighbour enjoys my order! Next time I'll go to Amazon.

I purchased a lot of bubble baths on the 23rd March as a gift for my mum on Mothers Day, assuming they would be delivered well in time.
It’s now Monday the 31st and still waiting for delivery of my order.
Was meant to be delivered last Friday, and then customer service said it will be delivered Monday, and alas still no delivery.
Contacting customer support is a waste of time, they will respond every other day with no information at all, just a generic message and automation.
Avoid Avon if you actually want the items you order. If it’s not delivered by tomorrow will be issuing a chargeback with my bank to get my money back.

Really annoying.Ive ordered items from Avon n 8 days tomorrow n they still haven't delivered.Although I like their products I won't order again.Ive had quicker parcels from America n India!
Avon isn't that cheap. Apparently the Evri driver didn't come to my area! Ggrrrr 😒

I am a new Avon representative placed an order after doing a blanket drop over £1k of business they expect me to pay that up front before letting the order dispatched . Think twice if your thinking of joining

The products are fine,but the local representative is bordering on harassment. I have placed a couple of orders previously, but because I have more important things to pay for,such as rent and bills,I asked the representative, Marie,not to post any more catalogues.She continued to post them,text me to ask if I'm placing an order then text twice to ask if I know anyone who needs a cleaner!?!. I've said I don't want to place any more orders but she won't listen. Have now complained to Avon and I got a courteous reply via WhatsApp but they basically said they can't do anything about it as it's up to the individual representative as to how they conduct themselves. It's rather infuriating as these catalogues are coming through the door every 2-3 weeks. I don't want to place an order. End of 🤯!!

Charged twice page said payment did t go through waste of time

My complaint is not about the product as I actually like their Glimmerstick retractable eyeliners. My gripe is the fact they charge £3.50 postage for something that weighs 22 grams and is delivered in a massive box that actually weighs more than the contents 😡

I placed an order online as they had an offer on BA Avios to get extra Avios so I placed an order, however after the date that returns could be made they retracted the Avios and the bonus Christmas Avios with BA saying Avon had decided the transaction did not qualify for Avios, I had read the conditions and placed the order and have since re-read the conditions, I feel the offe rof extra Avios was just a ruse to get people to order. Consequently I will never buy from Avon again. This was a deliverate act as I have purchased via BA Avios for many years and I didn't make an error, totally false advertising, they probably got more take up than they thought making a generous Avios offers, a company not to be trusted.

Really bad customer service!!! I have sent some returns back on the 6th of Feb.and it’s still on my account after 21days! I had emailed several times,also called but they are all saying different things! My customers are not happy either that they’re keep sending out of date products all the time!!!

Just wanted to give feedback. I’m really disappointed with the brochures, I know longer can smell the scent on pages as all I can smell are the pages now the scent is no longer there and I always buy perfumes . .

I have complained that they are charging me well over £21 for 4 bottles of Skin so soft dry oil all of which are completely SOLID AND CRYSTALLISED! The pumps don't work and the adviser has just informed me that they will be fine when they come up to room temperature which is nonsense because they are already at room temperature 🌡️ Avoid shopping with these people! I certainly won't be again!

I placed an order last December which was marked wrongly by Evri as being delivered, it was not! I then got a refund and Avon requested to Evri the parcel was returned to them if found. Only yesterday the parcel arrived (I didn't know it was Avon until I opened it). After looking inside, there was one item missing! I called customer services to tell them the parcel had arrived after refund plus an item was missing. They were very aggressive, shouting at me saying the parcel should not of been accepted (I had already said it was taken as was waiting on another parcel and assumed it was that). I couldn't cope with the level of aggression from the customer service advisor and hung up. I then tried again and messaged on WhatsApp. They kept ignoring me when I told them I wasn't returning the parcel until they acknowledged that an item was missing and just kept telling me to call Evri and sort it! Eventually after 2 days of arguing with them they acknowledged the missing item! I will never buy from Avon again, stay well clear, it's not worth the stress!

I absolutely am sick of Avon products.
Just yesterday I purchased an eyelash curler. I used it and I noticed how my eyelashes GOT RIPPED OUT like you gotta be kidding me right? Never buying anything from there ever again

I was a rep with Avon, upon clearing a balance they sent me 2 boxes of things I did not order. I contacted Avon support and they arranged for Evri to collect the boxes. Between the delivery of these boxes and evri’s collection a balance appeared on my account. After many calls and WhatsApp messaging back and forth, they keep telling me I have an outstanding balance. I’m no longer a rep but I’m still arguing my case with no resolve. I don’t recommend working for them, this had been an ongoing issue from end of October when they changed their systems. For the trouble, confusion and cancelled orders they offered reps a £5 credit. I’ve not seen any £5 and creams. That I don’t use nor have ever ordered.
2025, this company has won and got money for items sent back. A disgraceful company

Online discount is fake. I was meant to get 20 percent off 25.00 but it showed 31.00 originally for no reason, saying my discount has been applied when total items cost 25.00. Do they think customers are so stupid that they can't add up? Terrible con!

I made a first time online order… excited when nice big box come to me but when I open, everything been just thrown.,.
labels on products bend, no security seals… no any bubble wrap or something, disappointing
I expected something more because this just looks sad 😫
Avon you need to start care about your customers because you having a nice products !

Avon UK has some of the worst customer service I’ve ever experienced with an online retailer.

In my case, the carrier they used mishandled the delivery of my parcel, which ended up being stolen. The carrier acknowledged their mistake and even sent me an email to forward to Avon, confirming they would accept responsibility and approve a replacement. While Avon quickly processed the replacement in their system within a couple of days, it was never dispatched. This is absolutely unacceptable behavior in my opinion.

When you try to contact their customer service, you're stuck in an endless loop with a chatbot that provides completely irrelevant answers to your issue. Reaching a real person is nearly impossible, and even when you do, it takes around two days for them to respond with vague and unhelpful advice like "wait until the end of the week." This is after already waiting far longer than what should be acceptable for an online retailer.

If you're considering buying from Avon, don’t bother. If you really need one of their products, purchase it through Amazon. It will arrive in a couple of days, and you'll have the protection of Amazon’s excellent customer service.

Avon is a perfect example of why people lose trust in online retailers. Companies like this tarnish the reputation of the industry with their poor practices and lack of accountability.