I appreciate that Avas flowers eventually sent my grieving Aunt some flowers. She states they were not in good shape but Avas flowers refunded my money so I cant complain to much. We got some flower... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unlike item pictured
The flowers I ordered and what was received were completely opposite. For example, the bouquet ordered had multiple roses, but the one received had zero. Instead there were carnations. I was very disappointed.
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
The large arrangement was absolutely…
The large arrangement was absolutely nothing like the picture. 70% green leaves and less than half the flowers advertised. Never again..
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Flowers were beautiful but definitely…
Flowers were beautiful but definitely not as full as advertised photo, paid extra for the upgrade. The extra fee other than delivery fee a bit high, no mention of it until you pay.
3 July 2026
Unprompted review
Reply from AvasFlowers
Hi
Thank you for sharing your feedback, we truly appreciate you taking the time to reach out.
To help us look into this matter promptly, we've sent a request for some additional details (your full name, email address, phone number, and order information). Once we receive your response, we’ll be able to assist you further and work toward a resolution.
We appreciate your patience and look forward to resolving this for you.
It was nice me and my wife have…
It was nice me and my wife have recently separated and she moved there to Tennessee and im here in AZ I ordered them because she sounded depressed and I wanted to brighten her day up I wanted to show her I still love her and still here for her and she said she loved the flowers thank you she still hasn't come back to me but hopefully in the future thank you guys again have a nice day
1 July 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
Timely delivery and arrangement was…
Timely delivery and arrangement was exactly as expected!
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
I wish I had read the Google reviews…
I wish I had read the Google reviews before ordering from this place, that's on me. I ordered flowers for my mom's birthday, then cancelled that order 20 minutes later after learning she wasn't going to be home that day. I was contacted THREE HOURS LATER and told that it was already being processed and could not be cancelled. They left me a voicemail stating this, and now won't return my phone calls. Listen to the reviews, go anywhere else if you can. Or at least don't try to surprise someone with flowers, because they have zero leeway with refunds/cancellations/returns. Just paid $80 for flowers that will be dead when she finally does get to see them.
14 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Absolutely amazing they did fantastic…
Absolutely amazing they did fantastic work for me and my partner loved the arrangement she received I will always use them for my flower needs.
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
Very easy to use
Very easy to use the online ordering service and the ability to monitor and track was great. I would definitely use them again
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
Ava’s Flowers is HORRIBLE
1. The flowers were wilted when they arrived and had brown edges on the roses. 2. It was not the arrangement I ordered online. 3. Also, I ordered a sympathy card to be attached. Instead, they printed out the message on printer paper with a printer that had printing issues and only the bottom half of each letter printed.
Overall, it was a horrible and embarrassing situation. I want my money back and have not received a response from Ava’s Flowers concerning that. I would not recommend ordering from Ava’s Flowers EVER!!
29 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Very fast delivery & great service!
Very fast delivery & great service!! Highly recommended
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
Great experience!!
7 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
easy to do remotely
The only complaint was that they delivered 1 day early. This was for a Birthday. Better early than late though.
1 July 2026
Unprompted review
Reply from AvasFlowers
Hi
Thank you for sharing your feedback, we truly appreciate you taking the time to reach out.
To help us look into this matter promptly, we've sent a request for some additional details (your full name, email address, phone number, and order information). Once we receive your response, we’ll be able to assist you further and work toward a resolution.
We appreciate your patience and look forward to resolving this for you.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
I ordered 12 roses 4 balloons 1…
I ordered 12 roses 4 balloons 1 Anniversary ballon and delivery before 2p. I all that was delivered was the flowers no ballon’s and it arrived after 2p. Very disappointed to say the least. Not interested in this service again
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Flowers looked great & were delivered…
Flowers looked great & were delivered very quickly! Only thing I didn’t like was the $28 service fee that did not show up until after I paid.
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
Not impressed
My order had to be edited from what I ordered online. Instead of sending an email with instructions I had someone call me multiple times telling me I had to “call back due to a problem with my order.” I then had to log into my order to change it. Seems like they could have sent those instructions in an email. My order also wasn’t delivered on the correct date (July 1) despite me paying for overnight shipping. It arrived a day late, meaning the person it was intended for wasn’t home at the time of delivery.
30 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
As always beautiful flowers!
As always, the flowers were beautiful, and customer service is top-notch!
Thank you!
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Timely arrival and beautiful flowers
2 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
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