I appreciate that Avas flowers eventually sent my grieving Aunt some flowers. She states they were not in good shape but Avas flowers refunded my money so I cant complain to much. We got some flower... See more
Company replied
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Review summary
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Reviews shaping this summary
My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never received the order
I never received the order, even though I received notification that it had been delivered. I complained several times, but received no response from an unfriendly automated system.
10 May 2026
Unprompted review
Reply from AvasFlowers
Hi,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment caused by your experience.
We understand how concerning it is to receive a delivery notification for an order that you did not receive, especially after making multiple attempts to contact us without receiving the assistance you needed. We regret that your experience did not meet the level of service we strive to provide.
To better assist you, we have sent you an email regarding your concern. We kindly ask that you check your inbox, including your spam or junk folder, and reply to that email at your earliest convenience. Once we receive your response, we will promptly review your case and work toward an appropriate resolution.
We appreciate your patience and look forward to resolving this matter for you.
Flowers were meant to be sent Easter…
Flowers were meant to be sent Easter Saturday. The date was wrong on the order (maybe my fault). I called to reschedule for later that week. The operator changed it to then. The order wasn’t delivered until weeks later.
4 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Worst Service EVER
Worst Service EVER.
Flowers were never delivered but was lied to that it was. This was for Easter Sunday.
Mysteriously they appeared the following day. 8 tulips instead of 16 & they were in really bad shape.
Was told I was gonna be refunded half but got much less than that.
Never got N apology or nothingness
5 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
It was a new experience using Ava’s…
It was a new experience using Ava’s Flowers and ordering on an app. It worked well and when there was a question they called with their question and worked out the details. They were very pleasant and the end result was perfect and beautiful. Would recommend!!!!!
3 April 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Terrible experience!
Terrible experience would definitely not ever use again. Flowers delivered were terrible and upon supposed 2nd attempt of delivery, the order was never received.
3 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Pricier than other florists
Initially, I as very disappointed, because flowers arrived later than had been indicated. Also price was $40 more than expected. After contacting the company I never received a response. This is the first contact I’ve received since April. After a recent visit to the recipient’s house, the orchid is beautiful, so for that reason I am giving 2 stars instead of 1 star. Very deceptive of price and flower arrived in very poor condition, initially.
14 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
The flowers were ok
The flowers were ok, ive just ordered other company's bouquets for delivery that were less expensive and better put together.
26 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Same day delivery was promised but not…
Same day delivery was promised but not fulfilled. Delivery was expected on the 3rd but did not happen until the 6th. In addition to the delay, the flowers I ordered were unavailable. The only other option available was the "Designer's seasonal mix" so I had no idea what was being delivered. While the flowers that were delivered were pretty, they were not what I had in mind at all. Overall, I was very disappointed with the experience.
6 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Scammers
These are scammers!I paid extra for a large arrangement and a miserable little bouquet was delivered to the hospital.Absolutely no way to get in touch with customer service. They write something here on Trustpilot then disappear. Shameful
11 June 2026
Unprompted review
Reply from AvasFlowers
Hi
I would like to take this time to apologize that you did not have a wonderful experience here with us. As a company, we strive to provide excellent quality and service. Our guarantee is our commitment to our customers, which we believe helps create long term long-internships. The design shown on the website is one-dimensional, which is used to depict what the color scheme of the flowers will look like together and that the actual flowers delivered are designed in an all-around they can be seen from all sides and not one-sided flat arrangement. The picture is a depiction of an arrangement we will make as similar as possible, with the same look and feel.
To make up for the inconvenience, I will credit your account with $20 worth of reward points associated with the email used for your purchase.
Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
The flowers were not as beautiful and…
The flowers were not as beautiful and full as showed in the pictures🙁
2 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Just amazing and prompt very beautiful…
Just amazing and prompt very beautiful products love these folks
4 June 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
They are Real scammers
They are Real scammers.
I bought some flowers for my father’s funeral but they never delivered them.
I complained to customer service and they promised an investigation.
After one week they phoned and offered to deliver the flowers to our home.
Since the funeral already past I requested a refund of the money.
They cleared state AvasFlowers DO NOT return any money.
They robbed me!!
10 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Not so fresh, and did not arrive "as shown online"
I purchased a flower arrangement for a long time massage client of mine. When she sent me the picture to say thank you I was surprised to see that the arrangement did not look like the picture. The picture was flowers such as yellow lillies, and baby yellow lillies, with some pink roses in the mix in a carrying basket with a handle which I thought would be perfect since she is traveling by car to Arkansas, and would be easier to have in her car with her. What I saw she recieved was an arrangement of mostly baby yellow lillies (which mind you i asked upon ordering for the arrangement to look "as shown"), the basket was not a basket with handle as suggested in the picture, but rather a regular straw type basket with the floral arrangement that looked like some of the pink roses were just shoved in on the side, and we're already wilting and dying, so I guess not so fresh. I was mildly disappointed, and thought this florist had better standards as advertised, but took some stars off because of the FALSE ADVERTISEMENT. This is the last time I am ordering any online flowers from Avas as I spent 108.00 to have these delivered, same say which they did respect, but the flowers should've been "as seen online". Way too over priced to arrive in a condition that you did not expect, and when your expectations were high.
24 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
First and last time with Ava’s flowers
First and last time with Ava’s flowers. Sent in an order on May 4, 2026 for my sister in laws flowers for graduation for delivery to her home in Tarpon Spings. Ordered the Sweetest Surprise bouquet with wide vase and she got red, white and blue carnation-like flowers with tacky ribbons all over it, in a cheap little clear vase. Absolutely horrible, non certified florists. Looking nothing like the photo, not even close. Oder number: 14658459
3 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Thank you for delivering -
Thank you for delivering! Same day is great! I did the questionnaire and it says I would receive a coupon for $10 off and I did not receive one
10 May 2026
Unprompted review
Reply from AvasFlowers
Hi,
I am taking care of this concern, and we thank you for bringing this to our attention. Our records show that the Free Delivery coupon was applied to the order.
I apologize for any further inconvenience we may have caused and would like to Thank You once more for allowing me to assist you and for reaching out to us.
This was the worse experience I’ve ever…
This was the worse experience I’ve ever had with a florist. I had the wrong date for delivery and went through the process of editing my order. On the new delivery date they sent a Dutch of daisies, certainly not the nearly $100 bunch I ordered. Then a month later they sent my original order BUT the person I intended it for was no longer at the address (that was the reason for the change in the original order. What a waste. Customer service was non existent. I will never order from Ava’s again and I will warn others not to as well.
5 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
WORST EXPERIENCE FOR FLOWERS EVER!
When I placed the order a month in advance they delivered (1) bouquet ONE that same day and not the day of my event which would have been (8) bouquets and the delivery person ignored my message stating to take the order back to the establishment, even my security told him to leave and he proceeded to leave the flowers on a table when security wasn't looking. I had to stay on the phone for over an hour to get a live person to hear my complaint and for them to understand my order once the goats could be tamed in the background (I am not kidding) Oh and when that one bouquet was delivered it looked NOTHING like the pictured and I told them at the third party who I found out that made them and they fixed that at no extra cost, I will be going directly to them, for ALL future orders and I told them that.
I show an order number of : 14517151 and a customer support # T13453531 my order was on April 21st.
21 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Poor quality and quantity
1 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
I have never paid for a more mediocre…
I have never paid for a more mediocre and disappointing service. I ordered flowers on 06/23 after being promised they would be delivered by 7:00 PM that same day. Instead, they arrived a full day late on 06/24 at 6:40 PM.
To make matters worse, the flowers arrived damaged, the card I paid extra for was missing, and even the flower food packet that helps keep the flowers fresh was not included.
This level of service and quality is completely unacceptable. Companies that treat their customers this way are a disgrace to our community. I wasted my money and would never recommend this company to anyone.
24 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
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