The flowers were lovely, however they came with chocolate covered strawberries - it was close to 100* outside and when they were dropped off their arrival was not announced, they were just left at the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to change the delivery date twice and it was rejected both times. The process for trying to modify anything with an existing order is very cumbersome and off-putting. I try to only order fro... See more
Flowers were not worth the price. Arrangement was pretty ordinary, not that great. Have bought flowers at walmart that was better. Delivery was good. Driver was very considerate about any special re... See more
Company replied
I saw a picture from the friend I sent the flowers to. The arrangement didn't look as nice as the lower priced photo on the site, I paid for the mid range. Perhaps the arrangement was damaged in the d... See more
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flowers were beautiful
Flowers were beautiful. Delivered on the correct day as ordered. My problem was the cost. A delivery fee AND a processing fee? To much. Will not use you again because of that.
3 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
We appreciate you letting us know of your wonderful experience.
The service fee is to ensure the proper care and handling of your order. Some companies conceal their service fees into the cost of the flowers and charge a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step in the web checkout. We are sorry for the inconvenience. A more detailed explanation of our service fee can be found here: https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used on your purchase.
We are glad to be of service and we look forward to serving all your floral needs in the future. Thank you for reaching out to us and allowing us to assist you.
Paid 108 for 39 dollar flowers and…
Paid 108 for 39 dollar flowers and wasn't allowed to cancel my order
1 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Very quick
Very quick. Not all flowers were available in the bouquet I ordered. Did a good job of replacing. Just wasn't informed. Minor.
3 July 2026
Unprompted review
Reply from AvasFlowers
Hi
Thank you for sharing your feedback, we truly appreciate you taking the time to reach out.
To help us look into this matter promptly, we've sent a request for some additional details (your full name, email address, phone number, and order information). Once we receive your response, we’ll be able to assist you further and work toward a resolution.
We appreciate your patience and look forward to resolving this for you.
The picture of what the arrangement was…
The picture of what the arrangement was supposed to be was nothing like my friend received. It was so small for what I spent. I would not recommend you
3 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Disappointed
While the flowers were nice and delivered on time. They were not what I ordered. They were not as big or colorful.
In addition, this is the second time I’m filling this out.
3 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Had to switch the flowers I chose and…
Had to switch the flowers I chose and they came late. Still very pretty.
8 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Your delivery was right on time and…
Your delivery was right on time and very beautiful! I live in Boston and ordered your flowers for my friend in Carmel that had surgery. She was delighted! Thank you so much! 🫠
3 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Beautiful arrangement and great…
Beautiful arrangement and great delivery.
3 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Order process was easy
Order process was easy. Professional customer service with a friendly demeanor. The delivery was prompt and seamless.
– W. James Bass.
30 June 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
She loved the flowers they are still…
She loved the flowers they are still alive im amazed and will be ordering again
4 July 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
The flowers were just left on the porch…
The flowers were just left on the porch in the rain. The delivery guy never knocked or rang the doorbell. When family came over they saw them sitting on the porch and the container was ruined. Flowers were salvageable. The home owner was home when delivered.
1 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Just Don't!!
Ava's Flowers has an impressive website and it draws you in. Buyer beware!!! This is not a brick and mortar store. Customer service is overseas and they will not answer the question 'where are you located?' If you call to resolve an issue, they'll put you on hold, then hang up. If you call ostensibly for a new order, then you can complain and someone might call you back.The flowers that were sent were completely different than the ones I chose. Also, no one would ever know they came from any place by the name of Ava's. They came from somewhere else!! A $28 fee is added by the time you go all through the mess. Instead of the heart warming experience it should be, it's head-spinning. Why do our laws allow such deceptive practices????
14 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this experience has caused you. We have taken a serious look into this matter, and please know that our team is addressing this internally to help ensure this does not happen again.
We would also like to clarify your concern regarding the service fee. The service fee is applied to help ensure the proper care, handling, and processing of your order. Some companies include these costs directly in the price of their arrangements while still charging a separate delivery fee. At AVAS, we choose to keep this fee separate so customers can clearly see what they are paying at checkout.
Because the final cost of an order depends on several factors — including delivery location, delivery date, and applicable taxes — the full total cannot be calculated until all delivery and billing information is entered. Throughout Step 1 (Delivery Info) and Step 2 (Billing Info), customers are advised that taxes and fees will be calculated after the required details are provided. Once this information is entered, Step 3 (“Review & Place Order”) displays the complete total, including all taxes and fees, before the order can be finalized. A detailed explanation of our service fee can be found in our Terms of Service.
As a gesture of goodwill and our sincere apology, we have issued $20 in reward points to your account associated with the email used for your purchase. These points are valid for one year and may be used toward future purchases within the United States.
Once again, we truly apologize for your experience and appreciate you bringing this to our attention. We hope to have the opportunity to better serve you in the future and provide you with the quality service you deserve.
I’d give them zero stars if I could on…
I’d give them zero stars if I could on their website they claim to have free shipping same-day delivery two days later my aunt’s getting out of the hospital and still hasn’t received her flowers. They offered a 15% discount when they charge me $50 for delivery and a service fee. Period their customer service called me back and put me on hold for 15 minutes after they called me, then they wanted to wait another day. They asked my permission if it was fine too wait an additional day for delivery. I canceled my order. They suggested that they could use another floral shop and that they would get it done. I decline they advertise been in business for 30 years. I don’t know how they stayed in business that long while you’re on hold for literally what seems to be ours they advertise how they are on the top-notch premium florist and customer service. They have no idea what customer service is. Avoid Ava’s flowers.
11 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
The pitiful flowers that were sent to…
The pitiful flowers that were sent to my daughter for her birthday were droopy and looked as if they had been lifted from a grave! I do have a photo of them but can’t find a way to attach it to this message! What is most disturbing is that thrice should have been $59+ but when checking out there was an added service charge which made the purchase $91.+
It is my that there should be a refund or a new arrangement sent to my daughter!
30 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for taking the time to share your experience with us. We sincerely apologize that you did not have a wonderful experience and that the quality of the arrangement did not meet your expectations. Your order was fulfilled through one of our local floral affiliates, and while we are glad the flowers were ultimately delivered, we regret that the product quality fell short. We apologize for the disappointment this caused and for entrusting your order to a florist whose work did not reflect the standards we strive to uphold.
Ava’s Flowers has proudly served customers’ floral needs for over 30 years, delivering tens of thousands of orders each year across the United States. While situations like this are not typical, we take them very seriously and use this feedback to improve our partner network and overall service.
Regarding quality and delivery concerns, we follow a 48-hour grace period policy. Within this timeframe, customers may request either a redelivery of a new arrangement of equal or greater value at no additional cost, or an adjustment of the arrangement price based on mutual agreement. A detailed explanation of this policy can be found in our Terms of Service. Although we received your quality feedback outside of this grace period, our goal is always to make our customers happy and to restore confidence in our service.
We would also like to address your concern regarding the service fee. This fee helps ensure the proper care, handling, and processing of each order. Some companies embed these costs directly into the price of their arrangements while also charging a delivery fee. At AVAS, we choose to keep this fee separate so customers can clearly see the full breakdown of charges before completing checkout.
Because the final total depends on factors such as delivery location, delivery date, and applicable taxes, it cannot be calculated until the required information is entered. Throughout Step 1 (Delivery Info) and Step 2 (Billing Info), customers are advised that taxes and fees will be calculated once these details are confirmed. Step 3 (“Review & Place Order”) then displays the full total, including all taxes and fees, before an order can be finalized. A more detailed explanation of our service fee is available in our Terms of Service.
As a gesture of goodwill and our sincere apology, we have issued $20 in reward points to your account associated with the email used for your purchase. These points may be used toward a future order.
We hope this helps clarify your concerns. Please know that we truly value your feedback and would appreciate the opportunity to better serve you in the future. Thank you for allowing us to assist you.
Wish they'd do a better job on rush…
Wish they'd do a better job on rush delivery before 2.
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
This place is absolutely atrocious
This place is absolutely atrocious. A 30 bucks in service fees at the very last second after spending several minutes entering all kinds of information. Guaranteed same day delivery; after I made the purchase, they said that I was on "flex delivery". So could be the next day instead. They don't let you just straight up cancel the order online it says thank you, someone will get back to you shortly. Nobody did. So I called and tried to cancel it over the phone, and was disconnected probably six or seven times. And they don't let you call to just talk to somebody. You have to sit on the line and confirm all your information for a few minutes and then they say you are in line for a call back. Eventually someone called back but like I said only to be disconnected again. All of their customer service reps are outsourced from overseas. That really bothers me that they parade themselves as local florists. It was my own fault for trying to place an order while in a vehicle not paying much attention. After you're probably dedicating 2 hours to just trying to cancel the order I finally get through to somebody that's a supervisor or something, even though I didn't even ask for one, and she informs me that I can't cancel my order. That on page 13 of the terms and conditions you can't cancel same day or next Day deliveries. Wow.. over that 2 hours, I had already placed an order with a local florist shop in the city where my mom lives, they made it, and delivered it in less time. Save yourself the massive headache and absolutely go with somebody else.
14 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
flowers delivered as promised
29 June 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
The order was not sent on the day I…
The order was not sent on the day I asked.
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
punctuality
2 July 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
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