AvasFlowers Reviews 

Reply from AvasFlowers

Jun 23, 2026

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.

We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.

Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $20.00 in-store credit which you may use for up to one year, all across the United States for future purchases.

Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.

Reply from AvasFlowers

Jun 22, 2026

Hello,

We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

As there was an issue with the fulfillment of your order, we have processed a full refund for you.

I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.

Reply from AvasFlowers

Jun 23, 2026

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.

I'm going to issue you $20 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply from AvasFlowers

Jun 22, 2026

Hello,

We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.

I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.

Reply from AvasFlowers

Jun 22, 2026

Hello,

We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.

I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.

Reply from AvasFlowers

Jun 22, 2026

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.

I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply from AvasFlowers

Jun 22, 2026

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.

I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.

Reply from AvasFlowers

Jun 22, 2026

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.

I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply from AvasFlowers

Jun 19, 2026

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.

I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.

We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.

Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $10.00 in-store credit which you may use for up to one year, all across the United States for future purchases.

Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.

Reply from AvasFlowers

Jun 19, 2026

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.

I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply from AvasFlowers

Jun 19, 2026

Hi!

Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.

Thanks again for choosing us!

Reply from AvasFlowers

Jun 19, 2026

Hello,

We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.

I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.

Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.

Reply from AvasFlowers

Jun 18, 2026

Hi!

Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.

Thanks again for choosing us!

Reply from AvasFlowers

Jun 18, 2026

Hi!

Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.

Thanks again for choosing us!

Reply from AvasFlowers

Jun 18, 2026

Hi!

Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.

Thanks again for choosing us!

Reply from AvasFlowers

Jun 19, 2026

Hello,

It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.

I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.

Reply from AvasFlowers

Jun 18, 2026

Hello,

Thank you for your feedback. The service fee ensures the proper care and handling of your order. Some companies conceal their service fees in the cost of the flowers and charge a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.

Our mission is to make all customers' online ordering experiences seamless. The final cost of a purchase largely depends on many factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, Steps 1 (Delivery Info) and 2 (Billing Info) state that tax and fees will be calculated once the addresses and delivery date are confirmed. 

After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until the customer displays, reviews, and confirms this section. A more detailed explanation of our service fee can be found here: https://www.avasflowers.net/terms-of-service#service-fee.

We hope this helps clarify any doubts and concerns. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you. Avas Flowers Terms of ServiceRead the Avas Flowers Delivery and Substitution Policy for information about delivery options, service fees, weekend delivery, and the Avas Flowers Guarantee!

Reply from AvasFlowers

Jun 17, 2026

Hello,

I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.

I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:

https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy

Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $10 worth of reward points on your account, which is associated with the email used for your purchase.

We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.

Reply from AvasFlowers

Jun 17, 2026

Hello,

I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.

I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:

https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy

Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $10 worth of reward points on your account, which is associated with the email used for your purchase.

We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.

Reply from AvasFlowers

Updated Jun 17, 2026

Hello,

I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.

I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.

With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:

https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy

Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $15 worth of reward points on your account, which is associated with the email used for your purchase.

We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.