Easy to identify the required parts on your site. Quick and user friendly order process. Timely and well packaged items received at my door. Generally a 5-Star Service. Keep up the good work & pr... See more
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At the time of writing - Order placed on 26th June. Received comms on 6th June stating error with order and order hasn't shipped unless I pay an extra amount. Telephoned me with automated pa... See more
Company replied
Wish I would of ordered off eBay . Ordered last Tuesday 20th and being advised delivery Wed/Thurs 28/29 . Just repeating what everyone else says . No delivery options for next day etc. No ETA when ord... See more
Company replied
Spare part was good quality and very well packed and fitted perfectly. Just one observation, it took six days for the part to arrive as it comes from Germany, although very pleased with everything, i... See more
Company replied
Company details
Written by the company
Your car parts shop for ✓ low-priced auto parts ✓ brakes ✓ filters and more - we have almost everything for your vehicle at attractive prices
Contact info
United Kingdom
- trust@autopartspro.co.uk
- autopartspro.co.uk
4.0
Great
311 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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CHECK first before ordering.. cost high if not correct..
The part I ordered was a the lower sliding door bracket and it arrived very swiftly from Germany to the UK, however the part is for a LHD not a RHD - no where on the website did it state this.. so after a lot of back and fore with Autopartspro! they do not sell one for a RHD, I still have the part on my desk as the cost is too high to post it back to German. I hoped this company would save me time and money.. but sadly not and it was highly recommended too.
13 January 2021
Reply from Autopartspro - Great Britain
Dear Andy,
Thanks for the review.
We are very sorry that the purchased spare part was not compatible. In order to select the correct spare part, we advise to check its compatibility with the original part number. We have reviewed your order and since you have purchased the "Safe order" option, the return of the spare part is carried out at our expense (provided that it is in completely new conditions). We have forwarded your complaint to the quality department and our manager will contact you as soon as possible.
Best regards,
Autopartspro team
Reply from Autopartspro - Great Britain
Dear Mr Evans,
Thank you for your review.
It is much appreciated.
Best regards,
Autopartspro team
Great service
11 January 2021
Reply from Autopartspro - Great Britain
Dear Mr Hassell,
Thank you for your rating us.
We appreciate you being our customer.
Best regards,
Autopartspro team
So slow delivery paying for DHL comming…
So slow delivery paying for DHL comming with post .
11 January 2021
Reply from Autopartspro - Great Britain
Dear Mr Savatov,
Kindly note that the delivery time from Germany to Cyprus takes up to 14 days.
The delays may occur due to the COVID-19 crisis.
To get any updates on your order you can always contact us on trust@autopartstore.co.uk and we will be happy to be of service for you.
We hope you will be able to revise your opinion on our work.
Best regards,
Autopartstore team
Too Look time to receive!
5 January 2021
Reply from Autopartspro - Great Britain
Dear Leonidou Antonakis,
Thank you for your review!
Currently the delays occur due to the COVID-19 crisis.
Your understanding and patience are highly appreciated.
Best regards,
AutoPartsPro team
Very fast and efficient service
Very fast and efficient service, i would certainly use again, and recommend your company to others.
4 January 2021
Reply from Autopartspro - Great Britain
Dear Bill,
Thank you for sharing your opionion with us!
We're happy you're pleased with the parts ordered, we are always at your disposal.
Best regards,
Autopartspro team
Great service and rapid delivery of the…
Great service and rapid delivery of the part I ordered, my only reason for not giving 5 stars was the part was not the right one for my vehicle and i think it was not clear to me (quite possibly I'm too thick) about whether the part I identified would actually be correct. It looked from the image of the car on the website that it was the correct vehicle, however it wasn't!
4 January 2021
Reply from Autopartspro - Great Britain
Dear Mr Skinner,
Thank you for your review!
Kindly get back to us at trust@autodoc.co.uk in order to solve the incorrect part issue in the nearest time.
Be assured that you can always contact us via chat for the correct part selection.
Hope for your soonest cooperation.
We appreciate you being our customer.
Best regards,
AutoPartsPro team
Hey Presto
I was having great difficulty in finding rear brake calipers for my S500L, I was lead to believe there were none available in the UK!!!
Sent the Vin No to Autoparts and HEY PRESTO job done.
Great service
Many thanks Guys
15 December 2020
Unprompted review
Reply from Autopartspro - Great Britain
Dear Al Grant,
Thank you for your feedback on our service!
It's great to be of service to you. Do not hesitate to contact us for support at any time.
Best regards,
Autopartspro team
Good website and quick service.
10 December 2020
Reply from Autopartspro - Great Britain
Dear John Metcalfe,
Thank you so much for the business and we look forward to be of service to you in the future!
Best regards,
Autopartspro team
Nightmare
Brake master was fitted before as seals were out of place and box was opened before. Phone to check if the part inside was correct. They had no clue. Send more photos, wanted more photos and more photos. Rejected the item. No refund yet they made it hard. Update. Autopartspro reply does not cover the issue that the box was opened and the part was used before. I am not alone with a bad experience with this company. They ship from Germany you will have a wait time and returns are back to Germany.
Update:- purchased 20/11/2020 now 16/02/2021 still no refund. Emil promised refund in 1-3 days just lies. Second Email stating I have to cancel the dispute before they can issue refund. This is how scamer tries to trick you in making a error then you are on your own trying to get your money back. buy from autopartspro order confirmed by autodoc and your payment goes to pkwteile.de. PayPal involved since 28/12/2020 and are a waste of space.
28 November 2020
Reply from Autopartspro - Great Britain
Dear Chris,
We work to provide you with parts at your needs and as per your order. If you have any questions about the items, we are always ready to reply your questions, but we also look forward to your cooperation. If you need us to check the view of parts, obviously we will need the photos of them and of their packaging. However you have a right to cancel the order by returning the goods within return period or just by refusing the parcel from courier. If you need our support, free to contact us, and we'll be happy to assist you in solving this matter.
Best regards,
Autopartspro team
You have given a service which is most excellent
You have given a service which is most excellent.
24 November 2020
Reply from Autopartspro - Great Britain
Dear Charles ,
Thank you so much for your feedback!
It's great to know that you were pleased with our service.
Best regards,
Autopartspro team
Fantastic service parts came very quick
23 November 2020
Reply from Autopartspro - Great Britain
Dear Brian Holloway,
Thanks for the positive feedback. Customer satisfaction is our top priority. We are here for you anytime.
Best regards,
AutoPartsPro team
Parts arrived promptly as described
Parts arrived promptly as described
Good service and pricing
17 November 2020
Reply from Autopartspro - Great Britain
Dear Mike,
Thank you for your kind review.
We're happy to be of service for you.
Best regards,
AutoPartsPro team
Reply from Autopartspro - Great Britain
Dear Andrew ,
Thank you for your feedback!
We are glad that you are satisfied.
Best regards,
Autopartspro team
Appalling after-sales service
I ordered a new Hella light cluster from this company, using their online catalogue to identify the correct part. The order arrived within 7 days but unfortunately they sent a RH unit instead of the LH unit ordered. It would seem that they have muddled the identification pictures of LH and RH in their catalogue.
I have emailed them now three times within a 10 day period to point out their mistake and ask them to arrange to send the correct unit but they have not responded. Clearly this is extremely poor customer service which is disappointing. I dont particularly blame them for their mistake - anybody can make a mistake. But I do hold them accountable for not rectifying it, or even responding when the issue is pointed out to them. I would not recommend the company for this reason.
As an aside, I have also tried to post a review along the above lines on the review section of their own website. Unsurprisingly, it has not been published, and they maintain their 'average rating' of 4.96 out of 5!!
2 November 2020
Unprompted review
Reply from Autopartspro - Great Britain
Dear Customer,
We are very sorry you were not provided with the appropriate service. We always strive to process our clients' requests on time, but there may be a misunderstanding. Please provide your order details at trust@autopartspro.co.uk and we will be very happy to help you.
Best regards,
AutoPartsPro team
Terrible company. Dishonest and unreliable. Never again.
Ordered 1st October. 11th Oct not even dispatched. No communication to say why. They blamed pandemic. They blamed me. Then said it would be dispatched within hours but 10 days later had to cancel the order. Why so dishonest and misleading? Will definitely avoid using this company again. Despite their .co.uk website, they are not UK based. Totally abysmal. Unfortunately I had to award one star for this review. Should be none.
11 October 2020
Unprompted review
Reply from Autopartspro - Great Britain
Dear customer,
Thank you for your feedback.
Please note that you can find the detailed information about us in Company information section: https://www.autopartspro.co.uk/company
We apologize for delay in processing your order. Feel free to contact us on trust@autopartspro.co.uk, and we will look into this.
Best regards,
Autopartspro team
Reply from Autopartspro - Great Britain
Dear customer,
We really appreciate you taking the time to leave us a 5 star review, thank you!
Best regards,
Autopartspro team
All very good
24 September 2020
Unprompted review
Their website says "FAST DELIVERY". This is a lie.
Their website says "Fast Delivery" but I haven't received what I ordered a week later and have an MOT due very soon. This is unacceptable. Please AVOID!
You will pay slightly more at places like Amazon or Opie Oils but you can get what you need a lot faster.
Update 27/09/2020: It took 10 days to receive my goods! I ordered on Tuesday 15/09/2020 and it arrived on Friday 25/09/2020. This is not what I would call "Fast Delivery" it is VERY SLOW. Please avoid!
21 September 2020
Reply from Autopartspro - Great Britain
Dear customer,
It is sad that you are unsatisfied with our service. We don't charge for express delivery. And the delivery of your order was within standard term, please do not take weekend into account. If you have any questions, please don't hesitate to contact us on trust@autopartspro.co.uk.
Best regards,
Autopartspro team
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