ATTSavings.com Reviews 408

I was worried that it would be too much, finacially, but I think I made the right decision. Everyone involved in helping set up U-verse here was so friendly and helpful!

Very smooth experience. The technician was extremely helpful and was a pleasure to work with. He completed the installation in a timely manner and ensured we were comfortable before he left.

My installation was scheduled for 10-19-15. Somehow AT&T cancelled my appointment. I called and you reschedule my installation for 10-20-15. Chuck and the other service man were very nice. I have to watch my TV for a few days. The picture doesn't look quite as bright or sharp as when In had Cox Cable.

It is horrible since I was told one day for installation . Then on that day, I was told it would be another 5 days until service activated. Yet now I get asked to critique the service I still don't have.

If I didn't have to have this company, I would run as fast as I could. The worst service I have ever received. I have called four times to connect new service and I still have to call because they messed up. Terrible service.

Charles was nice, friendly and extremely professional!!

More than just customer service. It was an experience

To schedule an installation date for cable and internet appointment is very difficult. I work 5 days a week from 8 a.m. to 4:30 p.m. AT&T does not offer in person installation services after 5 p.m. nor have enough workers to have an installer come on a Saturday or a Sunday. When I call into the AT&T quite a few operators do not speak English clearly nor understand my request.

May I suggest AT&T hire mor cable and installers to met the growing demand for , after hours, Saturday and Sunday services for customers who have other obligations such as work. Far as workers who have limited English I would provide training for workers and/or hire individuals where English is their first language.

I understand you would like my to evaluate your companies service, However at this time I'm very unhappy as you have not started my service, as of yet and it was supposed to be installed yesterday and I received an email that it was changed to the 19th of this month and saw that you had 2 other homes on my street this week that received their service different days. I don't see why we had to be changed if you were already going to be in my area.
Therefore, at this point I'm not impressed and thinking of sipping my order for other service with a wireless company in the area.

I called AT&T Uverse after getting nowhere with my current plan on Xfinity. The phone call that I had w/the Uverse rep was so phenomenal, it was a no brainer to switch over. I checked my email account & sure enough, I had a confirmation email immediately from Uverse. However, unbeknownst to me, an appt change was sent directly after I logged off. Unfortunately, I didn't find out until the last few minutes of my initial appt's window time. It was then that I found out that my appt had been rescheduled for a day that I'm not even home! How dare they assume my schedule & risk sending out a tech out without direct communication with the prospective client! In lieu of the insensitive communication flaw, I rescheduled, but am now rescheduled out 1.5 wks past my initial scheduled appt. One day, a company will come along and finally get it right. Until then, we're stuck with having to put up with mediocre customer service.

I got my at&t Internet set up on 10/8. The guy told me everything would be turned on in 2 days of our phone call. I get an email after everything is done advising me it would be set up on 10/14 which I was not going make a big deal about. Upon reading the emails on 10/13 it stated I would get a self install kit prior to installation (which is 10/14) and I have not received anything. I called them and they told me "it was sent to me". Now I have to wait from them to resend it to me which means my Internet will not be turned within 2 days of my initial call or on 10/14 as I was told by at&t. Extremely frustrating and not happy with at&t service and has nothing to do with the product but more their customers service reps and empty promises.

Technician was great and on time

I've made several phone calls to ask for help. I am told that the service was connected at my daughter's apartment, but she does not have service. Was someone else connected? Am I paying for service that someone else is receiving?

When I call for help I speak to people who speak English as a second language (I'm not sure what they are saying) or I get an English speaker who cannot answer my questions. I spend a lot of time waiting on hold for someone who seems not to be able to help. Very frustrating!

No one showed to complete the service that was requested, no one called to explain and reschedule at all. I tried literally 5 times on the scheduled date to contact AT&T to check the status, and was on hold each time for 10 minutes before the automated system disconnected. The day after, I called again and this time I was on hold for almost 40 minutes until I chose to disconnect the call.

We have been trying to get phone and internet for over a week now. The previous homeowner just got her phone turned off not even 5 months ago. We called to see if they could simply turn the phone on over the phone or send a technician out to hook it up. We were told we had to wait until the 12th of October..

Keith handled the installation deftly and was very courteous and personable. He cleaned up after the work was done and reviewed with me all the essential information regarding my new service with AT&T

Can not log onto wifi get no service when trying to connect to wifi

I haven't even receieved my equipment yet. I'm getting impatient.

be sure to stick to thre pro gram

Att you changed my install date after I took a day off work to be there for are fist date. Called in to ask about this and was hung up on. Not very good customer service if you ask me