ATTSavings.com Reviews 408

apointment for today for hs internet, have reference # but they never showed up. Guess I'll kee[ uding comcast.

We have been an ATT customer for many years. Our rates have continued to climb. In an effort to decrease the cost we opted to change the account from my husbands name to my name. The initial sale of services was fine and seemed good, but the process to get there has been horrible and we are still not there yet (install date has changed 3 times).
Why can't ATT honor the prices originally quoted/given and not raise the price every year? I think the change we are attempting to do costs ATT more money than honoring original rates.

so far I am enjoying the cable, the phone is really nice also.. thanks

Installation and quality of service was great! Techs went above And beyond to make sure we will all taken care of!!

Didn't turn up when they said they would two scheduled times in a row

Everyone i delt with was friendly and knowledgeable. The tech was timely and professional.

Wait until after I've moved and have new service set up to ask me for a review!!

They still have not done my installation. I was told that my address was not in the data system. I spoke to the previous owner of my home & she told me she had Direct TV (the dishes are still on the house) plus my neighbor at 1502 (my address is 1506) has AT&T Internet so please explain why all the hassles! I have spent endless hours on hold & still no results. I stI'll would like service but this is ridiculous. Any help is greatly appreciated.

Tech did not set up service, told is to to do it and register the service and it should work. We did registration of device and it doesn't work

The representative who sold us our service told me installation would take no more than an hour and a half. Installation took over eight hours and I had to take an entire day off of work to sit with our installer.
In addition to this, we are active duty Air Force and I had to find the number to call and request military discount be applied to our bill. The individual and I spent over 15 minutes and resolved absolutely nothing. She was unable to provide me with a phone number or address of where to submit our active duty information. Additionally, she insisted that the military has a department (which it does not) that knows exactly what "letter" needs to be submitted and exactly where to send it. Our US military does not invest their men and women to type letters to be sent to ATT for discounts. The representative I spoke to should have simply been able to provide me with adequate information to make this smooth and without the issues I dealt with. The conversation was similar to a dog chasing its tail and getting absolutely nowhere.

Excellent follow up every step of the way!

After being thoroughly disgusted trying to get questions resolved by calling AT&T's customer service (being placed on hold for more than 45 minutes and rude customer service personnel), the technician that came to install my land line was knowledgable and helpful.

Until now didn't get the service as Salesperson promised.

I signed up for at&t u-verse service and multiple times I was told that I could get the service. 3 different techs came out to my house and told me that the at&t electrical box for service was too far from my house. However each time I spoke with a customer service rep that said that the service was available and that my home was close enough for connection. What a joke. And further more I may not be able to keep my job because the service is not available in my area. There needs to be more accessability in my area. 38860.

Horrible customer service team. I did not receive device. They got my hopes up for nothing.

I have been trying to sign up for service for over a week now. When I initially signed up I spent 1:23:31 on the phone. I was scheduled for a tech to come last Thursday to set up the equipment. I was told I would receive an email confirming the time a day prior. I never received an email and when I called back (Wednesday) to confirm my appointment no one I spoke with could find my order. They transferred me to another person who was going to sign me up again. I spoke with these people for well over an hour and a half. When I spoke with the person who was going to sign me up again she said that she needed my social security number again to run a credit check. When I informed her that I had been with DirectTv for over three years and gave my SSN the last time I signed up she became rude and I told her I was no longer interested in signing up with AT&T.
I received an email yesterday indicating that I needed to call AT&T and finish setting up my account. I called and there was a message indicating that the call would be answered in less than three minutes. 19 minutes later the call was answered and when I asked the associate questions I do not think he understood what I was asking because of the answers that he gave. I spent 32 minutes on the phone with him (including holding time) and gave him my credit card number again. I was placed on hold for another five plus minutes and when he came back on the line he said he needed my driver license number. I told him that I was extremely tired of the run-a-around that I have been getting from AT&T and would like to cancel my order. He told me that he would have to transfer me to the cancellation department. After spending eight minutes on hold I hung up.
I cannot believe how inept your customer service department is and because of this run-a-around I am giving serious thought of canceling my other DirectTv account. The only reason I gave them one star is because there were no zero stars allowed.

He showed up on time. Did his work was very professional and finish the job.

Daniel came even earlier on the scheduled time slot, he showed an excellent service, very helpfull and knowledgable on what he does. He didn't leave until he resolve the technical issues that we are experiencing while installing the system.

AT&T has become the worst in customer service, customer support, customer anything. I would leave and never return to your service or the "forced" services or Direct TV. As long-term customer of over 12 years, including wireless, you will see me slowly as I can get out of my obligations, will be changing providers and carriers. Having a company that thinks the best way to be is the biggest, well you're wrong. The right hand doesn't know what the left is doing and the real losers your customers. But then when you are that big, who the hell cares. There's another sucker born to fill a slot.

My technician made my experience phenomenal.