Astracast Reviews 

An Astracast tap had failed - AGAIN.
I telephoned Astracast on all its advertised numbers. After more than an hour on hold there was no answer to Sales. Similarly no one answered in accounts; no one-answered in the ledger department, no-one answered when the call transferred to the reception.
Sole director Darren Cooper runs an abysmal company which has withdrawn from being customer focused.
Not a single telephone being answered - begs the questions - is this company still operating ? With this dreadful service should it continue to be supported by UK customers? No.

Now on my 4th replacement astracast white composite sink. The first didn't make the kitchen as it arrived smashed . The second cracked when draining hot boiled vegetables after 6 months and the third developed a huge crack for some unknown reason. They have no stainless unbreakable replacement for the size of hole in my worktop. And yes they all discoloured after just days of use . Newport 1.0 single bowl absolute trash and not fit for purpose.

Bought a kitchen from Wrens which included a white sink made by Astracast. Within 6 months it had started to be discoloured. The information booklet with the sink said ONLY use washing powder to clean and I stuck religiously to this. When I complained to Wrens they took it up with Astracast. A lot of toing and froing ensued with the response use Cillit Bang. This I refused to do unless I had it in writing, which they eventually put into writing. This made little difference. The sink is now 2 years old and looks horrible. Astracast have refused to replace it so folks, Do not, under any circumstances, buy from this company as their customer service and guarantee are not worth the paper it is written on. Terrible company, terrible product - a complete waste of hard earned money

Purchased composite compact sink from Wickes as part of kitchen
installation but after only 15 months careful use sink developed a split
down one side of bowl and started to leak. Contacted Wickes customer
care who informed me that it was not there problem but would contact
Astracast concerning the problem and could I send them so photos of damage to sink which they would forward to Astracast . The reply I had via Wickes was that split was caused by impact although there was no signs of marks on the sink and the life time guarantee did not apply so have to replace sink myself.

Unfortunately, I made the mistake of purchasing an Astracast sink, and now having now read other reviews of this company I wish I had purchased a different sink. Becky at Astracast told me the grey discolouration on my white sink is "...a visual defect, not a manufacturing defect" and so their 'comprehensive lifetime guarantee' does not apply.

The sink was only taken out of it's box two days ago!

Unfortunately Astacast were extremely unhelpful and disinterested in replacing this sink. Astacast, if you read this and decide you would indeed like to offer me a replacement sink - do get in touch!

I recently rang Astracast to enquire about stock and availability of a wire basket for my Astracast sink unit. I duly placed an order with the helpful and friendly sales assistant.
I received a confirmation letter a few days later of my order, confirming delivery would be within a few days....delivery had already taken place..express quick! Everything was packaged well and was good quality on receipt. No complaints. Would recommend company and will use again in future.

I bought an Astracast kitchen sink from TapsUK. It stained indelibly after just one use i.e. it is not suitable for use as a kitchen sink. After a week it looked like a 20 year old sink that no one had ever washed or cleanded. TapsUK refused to accept responsibility and referred me to Astracast. Astracast refused to accept that their product was faulty and suggest we buy a special cleaner - i.e. we should apply a special treatment each time we washed a tea cup in order to keep the sink clean. We are disgusted with the lack of concern shown by both companies for having supplied a shoddy product and absolutely no willingness to correct the mistake.

We bought a kitchen tap and only two years later key parts need replacing that can only be bought from the manufacturer direct - Astracast.

So we bought the parts in May 2014 and they took an immediate payment - they wrote to us saying the part would be with us in 5-10 days

A week after the part was due, having heard nothing from Astracast we called customer services - a rude operator advised it was out of stok and would be with us within a couple of weeks. Not great customer service.

Yet now having still heard nothing from Astracast - it is 2 1/2 months on from the date they took our money and we have no part and have heard nothing from them.

Terrible service and communication and we're very disapointed that we are still waiting. We also wonder that is it legal to take payment for something you clearly didnt have in stock and still dont have in stock - surely payment should be taken on dispatch of said item?
In addition to that this is a consumable replacement part that they've failed to have in stock for over two months - how is this good business?

UPDATE:
Having posted on their FB page we have now resolved our issue - they have refunded our money but do not have the parts for our tap. Still very dispointing that a tap bought in the last couple of years - 1.) hasnt lasted 2.) we cant get parts for it.
They did send us some parts that 'might' work but they are totally wrong.
We will have to buy a new tap and NOT one of theirs.