The worst shipping company ever. I've never experienced something like that before. The parcel status hasn't been updated in a while and it shows that the package is being held for a week now with... See more
Company replied
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Review summary
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Incredibly slow deliveries. Very poor updates in terms of frequency and clarity. Absolutely no means to speak with Customer Service. FAR worse than traditional postal services like USPS or Royal M... See more
Ordered an item from Etsy,who I’ve just discovered have an even worse rating. It was coming from Texas, it travelled through six different facilities then stuck. There is no record of it leaving the U... See more
Company replied
Recently ordered an item on eBay and the item is stuck in Chicago for 3 weeks. Emailed their contact form but received no reply. Their website advised to contact the seller, but the seller doesn’t hav... See more
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Company details
- Shipping and Mailing Service
- Courier and Delivery Service
- Courier Service
- Customs Broker
- Delivery Service
- e-Commerce Solution Provider
Written by the company
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Contact info
United Kingdom
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1.4
Bad
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Do never trust this company. Order from Nike, items stuck for more then 10 days at the same place. Shipment lostbut nobody want to refund me. Thats the worst company ever worked with.
Do never trust this compag
13 September 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia.
Asendia Customer Service
I always get my package very late it's…
I always get my package very late it's been hours since my package has been out for delivery it's now 19:44 my package still has not arrived
25 September 2025
Unprompted review
Reply from Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously. We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia Customer Service
Horrible carrier service
Horrible carrier service. I paid extra for fast shipping… I think it’s taking even longer than standard shipping. My parcel destination has not been updated in a week???? I would NEVER use this company if I had the choice…. What a joke!!!!!!
24 September 2025
Unprompted review
Reply from Asendia
Hello,
Thank you for sharing your feedback. Please be assured that we take every delivery concern seriously. Each year, we successfully deliver millions of letters and parcels worldwide, with over 99% arriving on time. That said, we are always working to improve so that even fewer customers experience delays.
We understand how frustrating it can be when a delivery is late, and we sincerely apologise for any inconvenience this has caused. To learn more about how we handle these situations, please visit our support page: https://www.asendia.com/shopper-support
Thank you again for contacting Asendia. We appreciate your patience and wish you a pleasant day.
Asendia Customer Service
Asendia: The Bermuda Triangle of Shipping
Tracking stuck since September 12th. At this point, I’m convinced my package is on a world tour: cruise ship across the Atlantic, camel ride through the Sahara, maybe a quick alien abduction detour. Meanwhile, I’m refreshing the tracking page like it’s a Netflix series with no new episodes.
Asendia doesn’t deliver parcels — they deliver character development. Patience, anger management, existential dread… you get the full package. Shame the actual package is still missing.
1 September 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia.
Asendia Customer Service
Companies should not use the Assendia service provider
Assendia is not a good service provider they lost the packages and when you want information about your package they don’t respond.
17 July 2025
Unprompted review
Reply from Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously. We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.com/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia Customer Service
Delivery carrier , Koketso Mazibuko's poor attitude
.I was very disappointed with the delivery service. The carrier showed a poor attitude when delivering my order. He was rude and unprofessional, and did not handle my package with care. He delivered to the wrong address As a customer, I expected respect and basic courtesy. I hope the company addresses this issue and trains their staff to improve communication and customer service in the future.
19 September 2025
Unprompted review
Unable to get a response from them
We made an order from Boohoo, who are impossible to contact. So we contacted Asendia to try to find out why when we are in the UK they are posting it to Australia. We paid standard postage, and have the correct address on Boohoo. I just can’t understand why they would rather send a parcel to the other side of the world, than reply to our request.
11 September 2025
Unprompted review
3 Orders 1 Dammaged, 2 Missing
I orderd a few items from a site, they all got sendt form the same place same time, shipped via asendia.
One of them came back to the place I orderd from damamged by asendia, so I had to REOrder what I bought.
The two others are STILL missing, since the tracking NEVER updated, and even today its not updated.
The store did ship these items securely, I been buying from them over years now.
They do not ship items in a plastic bag like other sites does.
I did get my money back so I have to RE Order AGAIN what I was supose to get.
This is NOT the first time this has happend.
What a terrible service, either they lost my packages or someone working there likes stealing people's packages (cause theyr small enough to be pocketed).
8 September 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
What a nice surprie after all the bad…
What a nice surprie after all the bad reviews! My parcel has been handed over to Asenida by USPS in the US.
It took them a week or so to deliver my parcel in Hungary. All in all a happy customer! I didn't chose them, but would definitely use their service in the future...
5 September 2025
Unprompted review
Reply from Asendia
Hi Karoly,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
absolutely horrible
absolutely horrible. i have never had issues with my online store i normally order from until the carrier happened to be asendia. they will delay your shipment and when it finally does ship out, it will say delivery failed even though it is nowhere near my house even though packages from the same brand have been sent here before. not to mention, it’ll stay stuck in the same place forever even if they “attempted” delivery with no updates. if your order gets shipped out by asendia, just cancel it and hope you get another carrier
27 August 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have yet to receive a parcel from the end courier and are concerned this is lost, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Disrespectful service
Disrespectful to the time of the costumers; this item should have come today to my house, not even in my country yet. The item departed the USA more than 2 weeks ago and still no signs of the package in my country. In other courriers I had it in less than a week in my country from the USA. I sent them a mail and they only replied with the same thing the tracking said, totally useless and didn't even answered the last mail sent.
29 August 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
My parcel is still in transit after 23…
My parcel is still in transit after 23 days going from USA to UK. AMS0040261. No satisfactory reply from asendia. They did not provide local delivery partner tracking detail.
29 August 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
What a terrible delivery company
What a terrible delivery company. They broke the porcelain plate that we ordered. When called them, they refused to admit and refund.
21 August 2025
Unprompted review
Incompetent Routing and Useless Customer Support
I ordered an item from eBay, shipped via Asendia on August 9th from California (close to Japan, the final destination). Instead of going west, it was inexplicably routed across the U.S. to Illinois, wasting days in transit and moving further from its international destination. Here’s a summary of the route:
Aug 9–10: Accepted and processed in Glendale and Santa Clarita, CA
Aug 11–13: Sent to Chicago IL, then Glen Ellyn IL
Aug 15: Still sitting in IL, “Processed by Asendia”
That’s six days of travel in the wrong direction, and now it’s stuck in the Midwest.
When I asked why this illogical detour happened, customer service replied with a generic message: "It’s still in transit. Track it online. Contact the seller." No explanation, no accountability, just passing the buck.
Asendia clearly has poor logistics and unhelpful customer support. If your destination is international, you’d think routing through the closest international gateway would be standard practice—not the opposite.
Avoid this company if you care about efficient shipping or meaningful responses.
22 August 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Asendia will lose your package
Asendia will lose your package, and will never respond to you. Weeks of my item not moving and they will not respond to a single email or website inquiry.
Never use this service if you value your time, your items, money or sanity. Probably one of the worst I've ever had the misfortune of being subject to.
19 August 2025
Unprompted review
Reply from Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Its horrible
Its horrible. Parcel stuck in locations for days. No updates, no nothing. They shouldnt be allowed to run.
19 August 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
I couldn't give zero stars
I couldn't give zero stars, so I had to give one, but it's not a star; it's a big fat zero. My package is missing, and no movement or update in 9 days. And I messaged them 3 times, and no response. very angry
18 August 2025
Unprompted review
Reply from Asendia
Hello,
We’re truly sorry to hear about your frustration and would love to assist you further. If your parcel is missing, we recommend reaching out to the seller to inquire about a refund or a replacement shipment. Should they need to file a claim with us, we’ll initiate the process with our delivery partner in your country.
For more detailed information, please visit our support page: https://www.asendia.co.uk/shopper-support.
Thank you for reaching out to Asendia, and we hope to resolve this for you soon.
Great quick delivery
When I read the reviews I thought that I won’t get the package before my flight! I ordered two items from American eagle, they sent them in two shipments , pne with purolator and another with Asendia , the one with Asendia was 3 days after the pulolator one! The package in Asendia arrived in three days ( including custom clearance and great tracking ) , the one from purolator might not arrive on time as they keep on changing the day of delivery daily ! So honestly this company is great
15 August 2025
Unprompted review
Reply from Asendia
Hello,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
Package stuck in purgatory
So i decided to get some merch from a store, and it had to be shipped with Asendia.
It is now a month later, my package is apparently stuck in dutch customs with absolutely 0 idea what is happening, shop support wont answer my emails, these guys have absolutely horrible tracking or information on what to do afterwards, and customs is about as helpful as you'd expect with the amount of stars on this review.
Please pick any other shipping company if you can.
13 August 2025
Unprompted review
Reply from Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Kaizi was a pleasure to deal with…
Kaizi was a pleasure to deal with today. He was very attentive to my issue and used all resources necessary to ensure my problem was solved including following up with his IT department and also following back up with me. Definitely top notch.
11 August 2025
Unprompted review
Reply from Asendia
Hi Thomas,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
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