I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
Wjraola Malick was wonderful she helped on numerous occasions she was extremely patient with me and went above and beyond to help me Thank you for your support
Company replied
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
Company replied
Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.5
Excellent
592 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ascent
Hi, I'm so sorry you've experienced difficulty getting in touch with us. I'd very much like to look into this further you.
If you could kindly email your contact details to complaints@ascent.co.uk we'll complete an investigation into this.
Kindest Regards,
Hannah
Customer Experience Team
Outstanding Claire!
I spoke to Claire a good few months ago. She's lovely and made me feel at ease. It was a pleasant surprise when she picked up the phone again on my recent enquiry. She pointed out she remembered speaking to me, then I said "is that Claire!!?" She definitely deserves a Blue Peter badge!!
Jenxx
31 July 2024
Unprompted review
Reply from Ascent
Hi Jen. We’re pleased that Claire made you feel at ease and was such a great help with your account. We will make sure these kind comments are passed on to her. Kind regards, Stephanie Nunn, Customer Experience Team.
I spoke with Claire on numerous…
I spoke with Claire on numerous occasions and she has been brilliant
She was very helpful and dealt with me with me professionally and with empathy, especially in my situation. Unfortunately I can’t say that about many of her colleagues who just didn’t seem interested
Claire is a credit to your team and I have nothing but praise for her
31 July 2024
Unprompted review
Reply from Ascent
It's really lovely to hear this positive feedback for Claire at her being professional and empathetic. Thank you for taking the time to get in touch and to let us know. I will make sure that these are passed on. I note that you haven't had the same experience with other members of the team. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Natalie Yandle
Natalie put me at my ease and treated me with respect and compassion whilst collating the information she required. Totally professional, I felt completely comfortable with her approach.
8 July 2024
Unprompted review
Reply from Ascent
We’re really pleased to learn that Natalie was able to put you at ease and treated you with respect and compassion whilst managing your account. I will make sure these kind comments are passed on to her. Kind regards Stephanie Nunn, Customer Experience Team.
Great Service from Claire McCusker of Ascent. …
Great communication and excellent customer service from Claire. Everything was explained clearly and she was very patient and understanding. I was very worried and she guided me for a solution to my problems. 5 stars for Claire. Thank You Ascent.
8 July 2024
Unprompted review
Reply from Ascent
Hi Habib, thank you for taking the time to review your experience with Claire and Ascent. I am pleased to see that you have received 5* service from her. I can assure you that your kind comments will be passed on to Claire. It's lovely to hear that she was understanding and patient at a time when you were feeling worried. Kind regards, Stephanie Nunn, Customer Experience Team.
Thank you to Holly Jackson
Thank you to Holly Jackson. Really appreciate you help during this process. She remained very professional, helpful with great customer service! Kept me in the loop the whole way along via email. Brilliant customer service thank you 😊
28 June 2024
Unprompted review
Reply from Ascent
Hi Lisa, thank you for leaving your kind comments for Holly and the service you received. It's great to learn how professional and helpful she was. I will make sure I pass these onto her. Kind regards, Stephanie Nunn, Customer Experience Team.
Reply from Ascent
Hi Lizzy, thank you for taking the time to leave a review on the service you have received from Ascent, we really appreciate it. Kind regards, Stephanie Nunn, Customer Experience Team.
Excellent service
I was listened to and got the help I needed. I felt valued and even though it is about unpaid debts I felt understood and not a bad person.. Everything was explained to me and I a mutual arrangement sorted. I have received an email with a full breakdown of everything. Excellent service
11 June 2024
Unprompted review
Reply from Ascent
Hi Allison, we really appreciate you leaving such a positive review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I'm glad that we were able to give you the support you needed and agreeing a mutual plan. I will be passing your kind comments on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Hassan was very helpful
7 May 2024
Unprompted review
Reply from Ascent
Hi Nicole. We’re pleased to learn that Hassan was such a great help when reviewing your case. I will make sure these kind comments are passed on to him. Kind regards, Stephanie Nunn, Customer Experience Team.
Myadvisor was helpful and…
My advisor was very helpful and understood. Hassan was very helpful and understanding my situation fully, thank you very much for all your help :)
2 May 2024
Unprompted review
Reply from Ascent
Hi Poppy. Thank you for leaving a positive review for Hassan, it’s really great to hear that he has been very helpful and understanding. We’ll be sure to pass this on to Hassan. Kind regards, Stephanie Nunn, Customer Experience Team.
She explained everything I needed to…
She explained everything I needed to know excellently. She gave me all the relevant information needed to help my situation.
She was compassionate, clear and very helpful.
Transferred me to products department which helped my situation.
10 April 2024
Unprompted review
Reply from Ascent
We’re very thankful that you have taken the time to make us aware of your experience of Ascent and pleased to hear that the agent you spoke to was compassionate, clear and very helpful. I will make sure your kind comments are passed on to the team. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Claire literally made a difference to my life thank you so much
I just want to thank you so much Claire you are a absolute gem your help and advice had helped me so much something I didn't understand over the last 10 years I understood managed to get lower rate I am a person who was worried about everything had no idea you made everything clear you made everything clear with one phone call I just want say thank you so much we need more people like you in the world
10 April 2024
Unprompted review
Reply from Ascent
Dear Habib, we really appreciate the positive review you have left for Claire and it's great to learn how much she was able to help and support you, explaining things clearly for you. I will make sure I pass on these lovely comments to her. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Morgan saved the day!
Having been frustrated with the lack of help I have received with other call handlers in the past I would rate Ascent 2 stars. However, today I spoke with Morgan who was informative, patient and understanding of a time sensitive issue. She was helpful and empathetic. My 5 stars are for her service!
28 March 2024
Unprompted review
Reply from Ascent
Hi Morgan, thank you for taking the time to leave Morgan a great review. It's great to hear that she was informative, patient and understanding towards you. I will make sure these positive comments are passed onto her. You have mentioned that you haven't received the same level of service from other agents in the past. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Hassan was very helpful and…
Hassan was very helpful and informative, thank you
25 March 2024
Unprompted review
Reply from Ascent
Hi Jason. We’re pleased to learn that Hassan was such a great help when reviewing your case. I will make sure these kind comments are passed on to him. Kind regards, Stephanie Nunn, Customer Experience Team.
Bought my house with persimmon and I…
Bought my house with persimmon and I had a shared equity of 15% which was to be paid in Dec of £14999. Sold our house at £160,000 and they’ve taken 15% of that as a redemption fee!
Don’t buy a persimmon shared equity! Avoid them at all costs!
18 March 2024
Unprompted review
Recent call with Alfie
I had a stressful situation I needed to address, but didnt really know what to do or how to navigate the process. Alfi was polite, very helpful, empathetic, and very clear in what was needed.
He helped me by providing information that I didnt have and when I had further problems I was able to call back and speak directly with him.
15 March 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. Your kind words have been passed along and we're so happy that Alfie was able to support you and provide you with all the information you needed to understand what was happening.
Kindest Regards,
Hannah
Customer Experience Team
Hassan Ullah was very helpful and made…
Hassan Ullah was very helpful and made me feel at ease throughout the call, thank you
14 March 2024
Unprompted review
Reply from Ascent
Hi, Thank you for your review. Your kind words have been passed on and we're so happy that you had an enjoyable experience with us.
Kindest Regards,
Hannah
Customer Experience Team
Hassan was so polite and patient
12 March 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your review. We're so glad that you had such a positive experience with us. We never wish for customers to feel rushed when speaking to us and I'm glad that this is also how you felt. Your kind words have been passed along.
Kindest Regards,
Hannah
Customer Experience Team
Excellent!!!!
8 March 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us a review! We're so happy you feel this way!
Kindest Regards,
Hannah
Customer Experience Team
Reply from Ascent
Hi, Thank you for taking the time to leave us a review. We're so glad that you were happy with the customer service provided by Hassan.
Kindest Regards,
Hannah
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.