Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
Company replied
I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case. It is best to pick up the phone... See more
Company replied
Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
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Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.4
Excellent
590 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassan was lovely and very helpful
Hassan was lovely and very helpful
21 February 2024
Unprompted review
Reply from Ascent
Hi, Thank you for your kind words about Hassan and for taking the time to leave a review. We're so glad that you found the communication with Ascent to be so helpful.
Kindest Regards,
Hannah
Customer Experience Team
Great phone service
Immediate response, clear communication, and fast resolution.
15 February 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for your review. We're really happy that you had such a positive experience with Ascent!
Kindest Regards,
Hannah
Customer Experience Team
Very professional manner handle my call and agreed the terms
Very professional manner listening to my unexpected personal situation and giving some helpful links. Also, we discussed the new plan and agreed.
Customer suport consultant Ms. Claire McCusker is a star.
9 February 2024
Unprompted review
Reply from Ascent
Hi, We really appreciate the time you've taken to leave us a review and for kind words about our Agent Claire. We're so happy that she was able to help you on your call.
Kindest Regards,
Hannah
Customer Experience Team
Excellent Customer Service
The thoroughness of the staff member in taking and processing my call. She went the extra mile to ensure that I had a satisfactory outcome to me problem. I was scheduled to appear in court on Monday 12 February. She was able to update my Santander sufficiently that have given me extra time to address my situation. Further she sent me extra address to obtain further support. A job excellently done and on one call.
9 February 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. We're thrilled that the Agent that you spoke to was able to provide you with the support and assistance that you needed without delay.
Kindest Regards,
Hannah
Customer Experience Team
Hassan UllahMy case was dealt with very…
My case was dealt with very professionally to my satisfaction
6 February 2024
Unprompted review
Reply from Ascent
Hi, thank you for your review. We're really glad that you were happy with the Agent that you spoke to and the how your case was handled.
Kindest Regards,
Hannah
Customer Experience Team
Ascent customer service
The lady was involved with my case of sorting out the surplus HOLLY JENKINS was magnificent in her customer service and keeping up to date with all of the red tape going through the process she was incredible thank you very much indeed.
25 January 2024
Unprompted review
Reply from Ascent
Hi, We really appreciate your kind words and the time you've taken to leave us a review. Great customer service is very important to us and I'm glad that you go this!
Kindest Regards,
Hannah
Customer Experience Team
…helpfull
Ascent staff were really understanding and helpful
Special thanks to joe for trying to help me
thank you
2 February 2024
Unprompted review
Reply from Ascent
Hi, Thank you so much for taking the time to leave us a review. I'm so glad to hear that you found our team to be understanding and helpful and your kind words have been passed on.
Kindest Regards,
Hannah
Customer Experience Team
Amazing Experience
I spoke to a lovely girl Angel who made me feel a million times better. She was very kind and understanding. She explained everything very clearly and ensured I understood without using all this legal jargon. Like I told her, if I were close to Manchester, I would buy her flowers
8 January 2024
Unprompted review
Reply from Ascent
Hi Geoffrey. we’re pleased to learn that Angel was such a great help when reviewing your case and happy that she was able to make you feel better. We will make sure that these really kind comments are passed on to Angel, I'm sure she will appreciate it. Kind regards, Stephanie, Customer Experience Team.
Hassan Ullah was extremely helpful and…
Hassan Ullah was extremely helpful and clear in everything he said to me. His mannerisms and grasp of my case made it easy for me to understand
17 January 2024
Unprompted review
Reply from Ascent
Good morning Peter, thank you for taking the time to leave Hassan such a lovely review. I will pass on your comments that he was extremely helpful and clear to understand. Kind Regards, Stephanie, Customer Experience Team.
This lady was lovely
This lady was lovely. Often these meeting can be scary and I’ve put it off for too long but I instantly felt relaxed. Sarah was non judgmental, empathetic and put me at ease. I now feel like a weight has been lifted as I’m on route to sorting my finances out ! Fantastic service
16 January 2024
Unprompted review
Reply from Ascent
Good morning Ruth, thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll be sure to pass your kind comments on to Sarah and the team. I'm really pleased to hear that she put you at ease. Kindest Regards, Stephanie, Customer Experience Team.
Very helpful in our area of need
Hassan was very helpful and listened to our needs offering extra advice where it was needed.
11 January 2024
Unprompted review
Reply from Ascent
We really appreciate you leaving a review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I have noticed it wasn’t a 5 star review on this occasion, if you felt that we could have done anything else to improve your experience please contact me on 0330 123 0379 and I’d be happy to discuss this with you. Kind regards Stephanie Nunn Customer Experience Team.
Hassan
I have anxiety Hassan very helpful throughout the call and made the experience as easy at it could be hassan was polite throughout the call
9 January 2024
Unprompted review
Reply from Ascent
Hi Steven. Thank you for the positive review for Hassan, it’s really great to hear that he has been so helpful and made the experience easier for you. We’ll be sure to pass on this on to Hassan. Kind regards, Stephanie, Customer Experience Team.
Great service
Hamid was polite, courteous and understanding on my call with him. He made understanding the information easy and was diligent in reading my notes and checking the facts.
3 January 2024
Unprompted review
Reply from Ascent
Thank you for leaving a positive review for Hamid and for letting us know the experience you have had with Ascent. I will make sure that your kind comments are passed on. Kind Regards, Stephanie, Customer Experience Team.
very helpful team member
Simie was a great help, understanding and very cooperative
21 December 2023
Unprompted review
Reply from Ascent
We’re really thankful that you have taken the time to make us aware of your experience and pleased to hear that Simi was understanding and cooperative. Kindest Regards, Stephanie, Customer Experience Team.
Holly the Xmas fairy
At a very difficult time personally, ascent treated me with dignity, respect & Holly, is truly an asset. I cannot put into words how her efficiency and precise instruction matched the urgency i so desperately required. Holly you've truly made our Christmas. Thank you
20 December 2023
Unprompted review
Reply from Ascent
Hi Drew, thank you for taking the time to leave a positive review for Holly. It's really nice to hear and I will make sure that I pass these kind comments onto her. Kind regards, Stephanie, Customer Experience Team.
Should that u care and sympathies with…
Should that u care and sympathies with situation. Did not rush the call. Explained everything step by step. He stopped me panicking and I was left relaxed and now understanding that there is a say forward and that I would get help all the way through the process.
Thank you so much !
15 December 2023
Unprompted review
Reply from Ascent
Thank you for the positive review, it’s really great to hear that the team have been so helpful and made you feel relaxed. We’ll be sure to pass on these lovely comments on to the agent. Kind regards, Stephanie, Customer Experience Team.
Made selling my flat 100% easier than…
Made selling my flat 100% easier than selling with an agent I wish I taken you guys up on offer 2 years ago
18 December 2023
Unprompted review
Reply from Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie, Customer Experience Team.
Zoe at Ascent was amazing
Zoe at Ascent was amazing, informative and professional, but most of all such a kind person, I was left astounded by her empathy. After our telephone conversation and ignoring letters that I had received from Ascent, I really wish I'd called earlier. Don't be afraid to pick up the phone and talk to debtors.
12 December 2023
Unprompted review
Reply from Ascent
Good Morning, we’re pleased to learn that Zoe was such a great help, kind and professional. We will make sure these kind comments are passed on to her. Kind regards, Stephanie, Customer Experience Team.
Thank you Hassan
Made a recent call and got through to advisor Hassan Ullah. He was extremely helpful and went the extra mile for me as I’m hard of hearing and he was very empathetic and understanding of this. He answered all my questions clearly and professionally. I wish all advisors were like you Hassan!! Thank you!
13 December 2023
Unprompted review
Reply from Ascent
Hi, Thank you so much for your kind words. We're so very gladly that Hassan was able to help you and was understanding of your needs. We will make sure that your appreciation is passed on!
Kindest Regards,
Hannah
Customer Experience Team
Don't hesitate to call Ascent
My mortgage arrears were resolved through Hamid at Ascent who was extremely helpful and kind to me. I was feeling extremely stressed after a few difficult years and was unable to handle my debt worries. I should have called Ascent sooner because Hamid helped me ease my anxiety and keep my home! The gratitude I feel is beyond words.
13 December 2023
Unprompted review
Reply from Ascent
Hi Stephanie, we’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that Hamid was understanding, helpful and kind whilst you were trying to resolve this matter. I will make sure that I pass on your positive feedback to Hamid. Kindest Regards, Stephanie Nunn, Customer Experience Team.
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