Bromleys Art Supplies Reviews 

207
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product range, noting that they can always easily find wonderful art materials and specialist items for all their creative projects. Shoppers also highlight the very reasonable prices, friendly support, and overall value, making it a reliable destination for creative supplies. Buyers consistently mention that online orders are dispatched very promptly and arrive safely thanks to the wonderfully secure and careful packaging provided. However, some customers also noted occasional delivery drawbacks, mentioning that outer boxes sometimes sustained minor damage during transit or delivery drivers left parcels on doorsteps.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and noting... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure handling of orders.... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive rates on a... See more

Order

Reviewers highlight positive aspects of order processes, describing them as exceptionally seamless, reliable,... See more

Service

Clients share positive opinions on service, frequently highlighting the rapid delivery and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... See more

Rated 5 out of 5 stars

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... See more

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... See more


Company details

  1. Art Supply Store

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and delivery

The product received was exactly as described on the web site, online ordering was simple and quick and the delivery of the product was super fast arriving the day after the order was placed and was well packaged to prevent damage. They are a competitively priced company who offer value for money on their products will definitely order from them again

16 November 2023
Unprompted review
Rated 5 out of 5 stars

I have used this company a few times…

I have used this company a few times and have had a very efficient service each time. I like to support family businesses as it is hard for them to compete with the likes of Amazon and others. The art supplies have always been genuine and good value for the money with offers on a lot of the time, free postage over certain amount, nothing to not like.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent company with a huge range of products, service is good but I would have liked a dispatch notice that my goods had been sent. Delivery was quick. Will use again

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

This company always delivers on time, the materials are packaged well and their prices are competitive. In ten years I have never had to complain and I will continue to buy my art supplies from Ken Bromley, in my experience they have never disappointed me, here's to the next ten years.

22 July 2023
Unprompted review
Rated 5 out of 5 stars

As good as it gets!

The quality of service is second to none - everything arrived quickly and correctly and all items were exactly as described on the website. When I did have an issue with my order the lady on Customer Services was delightful and resolve the issue without any difficulty. I shall certainly be using this company again.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

Don't make a mistake on your online order…

Don't make a mistake on your order whatever you do. If you do and wish to swap the wrongly ordered item for one which is the correct item, you will have to pay the carriage fee to return the wrong item and the reordered item will have to have the carriage paid by you also. In a situation like this, it's cheaper to shop elsewhere rather than go through all the rigmarole of re-ordering. This is not good customer relations in my mind.

26 January 2023
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi David, I am sorry you have been unhappy with your experience ordering with us. Because it can be difficult to assess things as easily when buying online, as opposed to in a shop, we do try to include as much information as possible on the products we sell. This includes written information, images and videos. This is all done to hopefully reduce the chance of someone ordering something which is not suitable for their needs. In the case of the Empty Rosa Tin box, the website does say in the description that although other bands of paint will fit in the tin, it won't take the same number as the Rosa pans. This information is in the main product description and not in 'the small print'. It also specifies how many 'non Rosa' pans the tins will take.

If something is ordered in error, or is found to be unsuitable, we accept returns and refund the cost of the goods. However, the cost of the return is at the buyers expense. Simliarly if you return something and want to order something to replace it, there would be a postage charge to send out the new item, as there would be for any order under our post free threshold.

We are a small business and the cost of offering free returns and exchanges for items ordered in error is prohibitive, especially when we sent the original order out free of charge. If the goods are faulty, or the description on the website was incorrect, then we will of course pay for the cost of return and refund or replace the item.

Rated 5 out of 5 stars

Used Ken Bromley few times now to get…

Used Ken Bromley few times now to get supplies and always have been very happy with everything. The range they provide is great and customer service when contacted with either a question or like this time, to add something to order I forgot about, have been very helpful. Delivery always fast. Took bit longer than usual this time as I ordered before the New year when the shop was closed so i fully expected for it to take a while but once everything was open again, it had been delivered next day. Its also lovely to here and there receive a catalogue from them through the post to be able to take a look at everything and find things I may have not really thought to look at before. Highly recommend

4 January 2023
Unprompted review
Rated 1 out of 5 stars

Bromley art supplies failed to deliver…

Bromley art supplies failed to deliver my order via DPD to the value of £76. This is the 3rd occasion this has happend and I have started action against them and DPD to recover my lost money. I would NOT RECCOMEND anyone using the internet to order goods from this company.

30 October 2022
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi Mr Jones, unfortunately DPD misrouted your parcel causing it to arrive one business day later than expected, although it was still within the 1-2 day estimated delivery window. We understand your frustration and have done our best to chase it up with DPD, including monitoring the parcel all weekend. It has now arrived with you. I can assure you than on no occasion would a customer ever loose their money when buying goods from us. If there had been further delay, we would have either refunded you the goods, or resent them.
Your complaints will be passed on to DPD and if you did order again you can email us or call up to request your parcel be sent by Royal Mail, if that is your preference.
We send out thousands of parcels and generally find DPD to be pretty reliable, which is why we use them. However, there are always going to be instances where things go wrong, and this can happen with any delivery company. We always endeavour to make sure problems are sorted and the parcel does arrive as quickly as possible if a problem ever occurs.

Rated 5 out of 5 stars

Great service

Great choice of products. Ordered ecoline ink at a fab price and it arrived super quick with standard delivery. Glass Products packaged carefully and all in paper and card rather than plastic. Very happy.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery and competitive prices

Felt like it's important for me to leave a review because we need to help small companies and praise them when they do a great job.

I ordered for the first time at Ken Bromley and I was really happy with the service.
Ordered on Tuesday around 12am and received everything the day after around 9am by DPD. Incredible! And I only paid for the standard delivery!

Large range of products and good prices. Will use your service next time for sure! Everything was carefully wrapped up and arrived intact.

Thank you

11 August 2022
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Thanks for the great review, I'm glad you have been happy with our service! :)

Rated 2 out of 5 stars

Postage Increases

I've used Ken Bromley for years. But sadly on my last attempted order they seem to have increased postage rates for the Highlands (Inverness). I emailed (no reply), then phoned them. The individual I spoke to was disinterested and didn't care so I'm now using Jackson Art with free postage. I'm happy to pay fair postage (it was £4), but not when that's gone up to over £10 for same watercolour pad.

22 May 2022
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi, I am sorry you are disappointed with our postage charges. Unfortunately, all the couriers have increased their prices recently due to increased fuel etc.

I'm not sure what you were trying to order, but our postage rates to the Highlands and Islands, are the same as for the rest of the UK as long as we can send the parcel with Royal Mail (£4.50 for orders under £50 and FREE for orders over). Once it gets larger or heavier we have to use a courier who charge a surcharge for certain areas. We do try to keep the cost of our goods and postage as low as we can. I'm not sure what pad you were buying, but as a test, I just added 4 A4 Bockingford pads to my cart and our total price including postage came out cheaper than Jacksons.

Rated 5 out of 5 stars

Fast delivery and well packed

Just received my order from Ken Bromley Art Supplies of a couple of paint brushes. Not used yet but plan to soon. Delivery was very fast and well packed. Enclosed with the order was a photocopied note with seasonal greetings from all the staff showing individual names plus a note saying by whom the order was packed. Nice touch.

11 December 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely first class company

Superb company, I’m on my 16th/17th order, never been a problem, when there has been issues, they have been my fault, adding items that I’d forgotten to order, were added to my original order, with no fuss, no bother, just a completely totally professional helpful and friendly service.
The delivery is super fast, very well packaged, very good prices, and extensive range of products with everything in stock. I don’t buy my art supplies from anyone else. They are the best in the business!!!
Highly recommended 10/10

28 June 2021
Unprompted review
Rated 5 out of 5 stars

All good, excellent service,

Couldn’t be more pleased with the service. Ordered at the weekend, phoned customers service to add something to the order on Monday morning, which I paid for separately but they added to my order. I then received the package on Tuesday lunchtime, with free postage for amount spent, excellent service and customer service. Couldn’t be any better. Same quick service as I would have received from A**zon, free postage if paying over, I think £40 or £50, lovely to support them.

23 March 2021
Unprompted review

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