Bromleys Art Supplies Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and the high quality of its products, often noting that items are difficult to find elsewhere. Many people appreciate the efficient ordering process, fast delivery, and the exceptional care taken in packaging, ensuring products arrive in excellent condition. However, some customers also noted issues with delivery, including items being damaged in transit or not arriving as expected. A few other people also felt that customer service was unhelpful when products did not meet their requirements or when issues arose with an order.

What people talk about most

Product

Users describe positive interactions with products. Customers consistently praise the high quality, variety,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Price

Consumers find prices to be very competitive and reasonable. Many reviewers highlight that the prices are... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the prompt and straightforward... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Based on these reviews

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Spent a while trying to find a specific brush pen (colour/type). Bromleys had this listed on offer on their site. Ordered several of these using their online ordering system. Couldn't fault it. Easy t... See more

Rated 5 out of 5 stars

Sometimes I get into difficulty shopping online. When I phone Bromley’s I always get the help I need and this is so much better than trying to tell a machine my problems. Also their prices are usually... See more

Rated 5 out of 5 stars

Ive enjoyed dealing with Bromley’s Art Supplies. At times they’ve had items available that were difficult to get hold of. Ive recently boosted my supply of Caran D’Ache Museum Aquarelle pencils and... See more


Company details

  1. Art Supply Store

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Made an order of some brushes

Made an order of some brushes. Never received them. Following quite a negative review here on TrustPilot they did get in touch with me and the matter was resolved satisfactorily. Matter seemed to have stemmed from a glitch in communications. I have used this company before and have always been happy with any orders I made. I will continue to use the company in future despite a glitch which was probably more a fault of the courier.

8 April 2026
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi,

We’re really sorry to read this, as this isn’t the experience we aim to provide.

Unfortunately, we’re unable to trace an order or any emails from the username shown on this review, so we haven’t been able to investigate this properly. We always respond to customer enquiries, so it’s unusual for emails to go unanswered. Just to clarify, our email address is sales@artsupplies.co.uk

If there has been an issue with emails getting through, please do give us a call on 01204 690 114 or use our live chat service so we can help straight away.

Edit: Thank you for providing some additional information. We’ve now been able to locate the order, and after checking the tracking with Royal Mail, there does appear to be an issue with the parcel, which we are currently investigating. We’ve also checked for emails from your address but haven’t been able to find any, so we’re not sure what may have happened there. We’re looking into this and will be in touch shortly.

Kind regards,
The Bromleys Team

Rated 4 out of 5 stars

I love this online shop for the…

I love this online shop for the quickness of delivery and variety of products and have bought many products BUT I dropped one star because the website is just awful to navigate. I’ve often bought from another source because it’s quicker to navigate . It would be so easy just to make the search so that you put the paint colour ( for instance ) in the search engine and it brings up that colour across all manufacturers, but no , you have to then choose a manufacturer and scroll through all the paint colours ( because the search engines under individual manufacturers don’t seem to work ) It makes soo frustrating !

4 April 2026
Unprompted review
Rated 5 out of 5 stars

A joy to use

Straightforward, Prompt ordering and delivery. Easily navigatable website with everything I needed.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought some Derwent pencils

I bought some Derwent pencils. Arrived quickly, very well packaged. Secure in a box with several layers to keep them safe. The pencils are similar price to the museum in Keswick I usually buy from. I'll be using Bromley again. Highly recommend.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service.

This was my first time using Bromleys and I was so pleased that I will definitely be using them again.
I made an order at 3pm on Monday afternoon using the free ( over £25 ) letterbox delivery system, the day after it was despatched to me and at 10 am on Thursday it was delivered.
The parcel was well wrapped and there was no damage to the contents.
Thank you so much for such a prompt and reliable service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I placed an order for acrylic paints, boards and brushes as I had the opportunity to attend a workshop. The team at Bromleys helped me to add to the order and ensured that everything was delivered in time. Lesley was very helpful when I called.
Bromleys always have great quality products at great prices and their customer service is brilliant.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A lovely experience shopping with…

A lovely experience shopping with Bromleys Art Supplies. Their website is easy to browse with plenty of information for each product. Easy checkout experience too. My order arrived promptly and was very well packaged by Steven. Thank you :)

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personal and professional service from Bromley’s.

Ive enjoyed dealing with Bromley’s Art Supplies. At times they’ve had items available that were difficult to get hold of. Ive recently boosted my supply of Caran D’Ache Museum Aquarelle pencils and even when there’s a few they always arrive in good time, and very well-wrapped. When I originally phoned for advice, Bromley’s were very helpful too. So all around great service and superb customer service.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

That they are a good company

Sometimes I get into difficulty shopping online. When I phone Bromley’s I always get the help I need and this is so much better than trying to tell a machine my problems. Also their prices are usually better than other suppliers. Bromley’s are a well established family business why would I go anywhere else for my art supplies?

6 February 2026
Unprompted review

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