Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... See more
Company replied
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See what reviewers are saying
Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more
Company replied
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more
Company replied
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more
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Company details
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.6
Excellent
603 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ARTEMEST
Dear Jacob,
Thank you for taking the time to leave a review!
We’re very happy to hear that you’re pleased with your custom paperweight sphere. It’s wonderful to know it met your expectations.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Amazing quality, fast shipping and ease of ordering
It was very easy to order from and very fast shipping to the US. Product is amazing quality
27 November 2024
Reply from ARTEMEST
Dear Kimberly,
Thank you for your kind feedback!
We’re thrilled to hear that you had such a seamless experience with us, from the ease of ordering to the speedy shipping. Knowing that you’re pleased with the quality of our product makes us incredibly happy.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Great company to deal with
Great company to deal with, smooth transaction from start to finish, Concierge set everything up for me, excellent communication and the end product was beautiful.
22 October 2024
Unprompted review
Reply from ARTEMEST
Dear Irene,
Thank you for your wonderful feedback!
We’re thrilled to hear that your experience with us was smooth from start to finish and that our Concierge Team provided excellent support. It’s fantastic to know you’re happy with the lamps you received as well.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Gabi,
Thank you for your kind words and recommendation!
We’re so glad to hear you enjoyed our service, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Masterpiece
Masterpiece. Outstanding workmanship. The junction box is different from the ones in NY, ( probably in all of the US). I recommend informing the customers from abroad that the box may be smaller.
8 November 2024
Reply from ARTEMEST
Dear Leah,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you appreciated the exceptional craftsmanship of our artisans.
We also value your constructive input regarding the junction box. Keeping our customers well-informed is a priority, and we’ll take your suggestion into account to improve clarity for future international orders.
Thank you for helping us refine our service, and we hope to assist you again in the future!
Warm regards,
Artemest Concierge Team
Customer Service Team is GREAT!!
Customer Service Team is GREAT!!
We had a wonderful experience with the customer service team. They were quick to jump on a way to get to a resolution and were persistent with communication to aid in our peace of mind. Great company and great team!!
15 November 2024
Unprompted review
Reply from ARTEMEST
Dear Megan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our Customer Service Team. Providing timely and effective support is always our priority.
Your kind words mean the world to us, and we’ll be sure to share your compliments with the team.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Customer service was fantastic
Customer service was fantastic - very bespoke! I had quite a few questions before I ordered and their response time was impeccable!
6 October 2024
Reply from ARTEMEST
Dear Claire,
Thank you for your wonderful feedback!
We’re so glad to hear that our Pre-Sales Team was able to assist you and provide the support you needed. It’s always our goal to offer personalized service and timely responses, and we’re thrilled to know you had a positive experience.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reply from ARTEMEST
Dear Lesley,
Thank you for your kind feedback!
We’re thrilled to hear that you love the sconces. We truly appreciate your support and hope they bring a touch of beauty and elegance to your space.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
excellent product and online service
4 November 2024
Reply from ARTEMEST
Dear Ludovic,
Thank you for your fantastic feedback!
We’re so pleased to hear that you enjoyed both our product and our online service. Your satisfaction is our top priority, and we look forward to providing you with an exceptional experience again soon.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I have shopped on Artemest several…
I have shopped on Artemest several times; the items I've purchased have all been exquisitely beautiful. I highly recommend Artemest for all gift purchases - for yourself and others
11 November 2024
Reply from ARTEMEST
Dear Nancy,
Thank you so much for your kind words and continued trust in Artemest!
It’s wonderful to hear that you’ve enjoyed our pieces and found them to be beautifully crafted. Your recommendation means a lot to us, and we’re thrilled to know that Artemest is your go-to for special gifts, whether for yourself or loved ones.
We look forward to helping you discover more exquisite finds in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Months late and damaged
HORRIBLE. I ordered two items totalling over $8,000. Both were delivered months late and damaged. Artemest's US contact number is disconnected, and they are very difficult to get ahold of. I STRONGLY suggest shopping elsewhere
7 November 2024
Unprompted review
Reply from ARTEMEST
Hi Matthew,
We are truly sorry for the issues you encountered with your order. This is not the level of service we aim to provide, and we’re sorry for the frustration it caused.
We want you to know that we're actively investigating this matter internally and will contact you via phone to resolve the situation as quickly as possible.
Thank you for helping us understand where we need to improve, and we apologize again for any inconvenience caused.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent Post Sales Experience
I had received my plates and it had some chips and it was obvious looking at the packaging box that it was because if the shippers. I immediately informed Artemest and I got a quick response from Arianna of Post-Sales and Customer Relationship Team who was an absolute angel. she was very thoughtful, accommodating, and worked in the replacement as soon as possible. even though I was going through some personal stuffs and at that time didn’t care for the plates, she made sure the items got replaced knowing. it will cheer me up. she provided me with constant updates. I can’t thank her enough for her help, communication and care. It’s hard to find honest and caring people in this technological world. I am
so happy I got connected to Arianna.
25 October 2024
Unprompted review
Reply from ARTEMEST
Dear Nate Lao,
Thank you so much for sharing your experience!
We’re thrilled to hear that Arianna provided you with exceptional support during your post-sales process. Your satisfaction and happiness are our top priorities, and we’re glad that we could brighten your day. We appreciate your kind words and look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
We purchased a console for our client…
We purchased a console for our client and could not be more happy with the way it looked and how Artemest handled our order.
We were contacted by Fedex regarding the piece to provide very detailed info about the materials used and Artemest handled every single communication with them. Oh and did I say that the piece looked gorgeous ?:)
1 October 2024
Unprompted review
Reply from ARTEMEST
Dear Marleen,
Thank you for your wonderful feedback!
We’re delighted to hear that you and your client are happy with the console and that our team handled the communication seamlessly. Your satisfaction is our priority, and we appreciate your kind words about the piece.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful well constructed lighter
Beautiful well constructed lighter. It took longer to arrive than expected but when it was finally received we were very happy with the product. Works great, and looks great.
14 October 2024
Reply from ARTEMEST
Dear Dom,
Thank you for your patience and for sharing your kind words! We’re thrilled to hear that you’re happy with the lighter’s design and quality. We apologize for the delay and are delighted it met your expectations upon arrival.
Enjoy, and please don’t hesitate to reach out if you need any assistance in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great brand
Dear all, the brand is great, the art is fantastic. The vase I ordered looked gorgeuous on the website. But in the reality the color didn't match with the color I saw on the website.
It would be great to see the exact color, to avoid the return shipping.
Many thanks & Best Regards,
Natalia
10 October 2024
Reply from ARTEMEST
Dear Natalia,
Thank you for your kind words about our brand and art selection. We’re sorry to hear that the color of the vase didn’t meet your expectations in person. Please rest assured that our Artemest Concierge Team is actively looking into your issue and will do their best to find a suitable solution for you.
Thank you again for your valuable feedback, and please don’t hesitate to reach out with any further questions.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Absolutely Thrilled with Artemest!
My husband and I were absolutely impressed with the attentive service we received from ARTEMEST from the initial ordering through to the delivery.
We absolutely love our Domitilla Lemon Picker Head Vase. It is what we hoped it would be.
We most certainly recommend them and hope to do business with them again in the future.
16 October 2024
Reply from ARTEMEST
Dear Rebecca,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your husband enjoyed our service and that the Domitilla Lemon Picker Head Vase met your expectations.
Your recommendation means the world to us, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Unique
The ceramic items that I ordered are quite unique and I am very pleased. I am also pleased with the packaging, snuggly and safely wrapped. Unfortunately the wrap was plastic instead of a biodegradable product.
14 October 2024
Reply from ARTEMEST
Dear Carole,
Thank you for your kind words!
We’re delighted that you’re pleased with the uniqueness and quality of your ceramic pieces, as well as the secure packaging.
We appreciate your feedback regarding the wrapping material and are actively exploring more sustainable options to minimize our environmental impact.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I absolutely love my Patricia Italiano…
I absolutely love my Patricia Italiano piece, it arrived so very quickly, in absolute perfect condition! Thank you!
14 October 2024
Reply from ARTEMEST
Dear Sallie,
Thank you for sharing your excitement!
We’re thrilled to hear that your Patricia Italiano piece arrived swiftly and in perfect condition.
Enjoy, and please don’t hesitate to reach out if there’s anything more we can assist with!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Very nice product
Very nice product. Nicer than the images. Quickly and safely despatched.
1 October 2024
Reply from ARTEMEST
Dear Lesly,
Thank you for your kind feedback! We’re delighted to hear the piece exceeded your expectations and arrived quickly and safely. Enjoy, and feel free to reach out anytime!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful vase that came quickly and…
Beautiful vase that came quickly and was packaged well
7 October 2024
Reply from ARTEMEST
Dear Michelle,
Thank you for your feedback! We’re so pleased to hear that you love the vase and that it arrived promptly and securely packaged. Enjoy your new piece!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
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