Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition... See more
Company replied
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See what reviewers are saying
Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more
Company replied
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more
Company replied
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more
Company replied
Company details
Information provided by various external sources
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Contact info
Via Savona 97, 20144, Milano, Italy
- +39 0236634040
- concierge@artemest.com
- artemest.com
4.6
Excellent
603 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive and delivery was much sooner…
Responsive and delivery was much sooner than expected.
14 February 2025
Reply from ARTEMEST
Dear Kelly,
Thank you for your feedback!
It's a pleasure to hear that you found our team responsive and that your order arrived sooner than expected.
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Two stunning stools
I have two stools and absolutely love them. Such excellent craftsmenship. Very comfortable. I wish I could put them in my front yard to show them off because they are that beautiful.
14 February 2025
Unprompted review
Reply from ARTEMEST
Dear Susan,
Thank you for your wonderful feedback!
We’re delighted to hear that you love your stools and appreciate the craftsmanship behind them. It’s wonderful to know they bring both beauty and comfort to your space.
We look forward to seeing your collection grow with the addition of your third custom stool.
Warm regards,
Artemest Concierge Team
Gorgeous candle holders
Gorgeous candle holders! They are even more beautiful in person. The shipping and communication were prompt. Thank you!
13 February 2025
Reply from ARTEMEST
Dear Raffaella,
Thank you for your kind words!
We’re thrilled to hear that you love the candle holders and that they exceeded your expectations in person. We also appreciate your feedback on our shipping and communication—we always strive to provide a smooth experience.
We hope you enjoy your pieces, and we’d love to assist you again in the future!
Warm regards,
Artemest Concierge Team
I ordered this for a wedding present…
I ordered this for a wedding present for a friend and had it sent here bc she is presently out of the country. I have not opened it, so done know its condition, etc., but everything else has been great. You folks are easy to work with.
3 February 2025
Reply from ARTEMEST
Dear Karen,
Thank you for your thoughtful review!
We truly appreciate your trust in us for such a special gift and hope your friend loves it once she receives it.
If you have any questions or need any assistance, please don’t hesitate to reach out at concierge@artemest.com.
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Amanda,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that you’re happy with your table and that it arrived safely. We hope you enjoy it for years to come!
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Cecelia
Cecelia, the lady that was replying to my emails was very helpful and polite.
30 January 2025
Reply from ARTEMEST
Dear Heath,
Thank you for your kind words!
We’re delighted to hear that Cecilia was attentive in assisting you. We’ll be sure to share your lovely feedback with her.
We appreciate your support and hope to hear from you again.
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Jay,
Thank you for your feedback!
We’re glad to hear that you found the ordering process smooth and appreciated the shipping updates. Ensuring a seamless experience is always our goal.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Great communication during the wait…
Great communication during the wait period and beautiful product!
16 December 2024
Reply from ARTEMEST
Dear Marianne,
Thank you for taking the time to share your feedback!
We’re so happy to hear that you were pleased with both our communication and the ceramic plates you received.
Keeping our customers informed and satisfied is a priority for us, and it’s wonderful to know that your experience reflected that.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Lovely item very good service and fast…
Lovely item very good service and fast delivery I will shopping at ARTEMEST again.
11 December 2024
Reply from ARTEMEST
Dear Samira,
Thank you for your kind feedback!
We’re so glad to hear that you’re happy with your basket and that you appreciated our service and fast delivery.
We truly value your support and look forward to welcoming you back for your future purchases.
Warm regards,
Artemest Concierge Team
Exceptional quality and even better service
The quality of the bespoke frame was exceptional and in line with the marketing.
Even though there was a sizing issue with the manufacture of the frame when it initially arrived and after providing feedback to Artemest, there were no questions asked about resolving this with minimum fuss. There was a fast approach to remediating and manufacturing a new frame to the same highest standards. It was produced and distributed with priority and even though there was a hiccup with this transaction, the customer service was truly beyond my expectation. I have no hesitation in recommending them and will definitely use for future needs.
16 December 2024
Unprompted review
Reply from ARTEMEST
Dear Alex,
Thank you for taking the time to share your feedback!
We’re delighted to hear that the quality of your bespoke frame met your expectations, and we truly appreciate your understanding regarding the sizing issue.
At Artemest, we always strive to provide the highest standards of service and craftsmanship, so we’re thrilled that our Post-Sales Team could swiftly address the matter and resolve it to your satisfaction.
Your recommendation means a lot to us, and we’re excited to assist you again in the future.
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Elisabeth,
Thank you for taking the time to share your experience!
We’re thrilled to hear that you’re happy with both our Customer Service and the unique pieces you’ve chosen.
We take great pride in offering exceptional service and curating special items, and we’re pleased to know we succeeded.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Beautiful things, excellent purchase experience!
Your site was very user friendly. It was easy to place an order and to navigate all the fields, and I really liked that one of the questions on the order form was “what date do you need this by”. I was very impressed that my package actually arrived earlier than the date I listed. So thank you so much for a seamless and easy experience especially during a typically chaotic holiday time….
16 December 2024
Reply from ARTEMEST
Dear Elizabeth,
Thank you so much for your kind feedback!
We’re so happy to hear that your shopping experience was smooth and enjoyable. It’s wonderful to know that our website made it easy for you to place your order, and we’re especially glad that your package arrived earlier than expected.
We truly appreciate your support, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
I still have not received my shipment
I still have not received my shipment, as it looks to be stuck in France since the 6th of December (for 10 days now)!! I ordered well in advance to have it here for xmas and it looks like I won't be able to give this gift. I don't appreciate this one bit.
13 December 2024
Reply from ARTEMEST
Dear Anna Maria,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by this delay.
We immediately understood how important this gift was for you, and our Post-Sales Team took prompt action as soon as we were made aware of the situation.
While the delay was due to challenges faced by FedEx during the peak season, which were outside of our control, we stood by your side, waiving the shipping fee and offering continuous support until the package was delivered.
We truly appreciate your patience and understanding throughout this process and are sorry that the service provided by FedEx was not on par with our standards.
If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Artemest Concierge Team
Best for arrange my company’s gifts…
Best for arrange my company’s gifts customers.. In time, good packaging and delivery
14 November 2024
Unprompted review
Reply from ARTEMEST
Dear Gabriella,
Thank you for your feedback!
We’re thrilled to hear that Artemest has been the perfect choice for arranging your company’s gifts. We take great pride in our timely service, careful packaging, and delivery, and it’s wonderful to know that you’ve had a great experience with us.
We look forward to assisting you again soon!
Warm regards,
Artemest Concierge Team
Beautiful light
Beautiful light, arrived well packaged. Customer services are exceptional. I had a query about which light bulbs to get and they answered very quickly. They also provided the name of the person answering the query.
11 December 2024
Unprompted review
Reply from ARTEMEST
Dear Gillian,
Thank you so much for your kind feedback!
We’re thrilled to hear that the lamp arrived in perfect condition and that our Customer Service Team was able to assist you promptly with your query. We always strive to provide clear and helpful information, and it’s wonderful to know that you appreciated the personal touch of having the name of the person helping you.
We look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
Highly reccomended
Communication with the producer was fast and clear. The product is excellent, very fine quality. The shipping and packaging was excellent. It show they care a lot about delivering their products at their best quality without damages.
12 December 2024
Reply from ARTEMEST
Dear Davide,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you had such a positive experience with us and that you’re pleased with the product's quality and the care taken in its packaging and delivery. It’s our priority to ensure that every detail exceeds expectations, and we’re happy to know we succeeded.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Fantastic service
Your agent who took my order via email was fantastic. So polite, caring and did not miss a detail. The actual ceramic was made to order and exquisite. Quality at every point. Fantastic experience!
2 December 2024
Reply from ARTEMEST
Dear Nancy,
Thank you for your wonderful feedback!
We’re so pleased to hear that Cecilia provided excellent service and paid attention to every detail. We’re also thrilled that the made-to-order ceramic plate met your expectations and that you had a seamless shopping experience with us.
Your kind words truly mean a lot to us, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Duncan,
Thank you for sharing your feedback!
We’re happy to hear that everything met your expectations, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
The whole process was exceptional from…
The whole process was exceptional from start to finish. They made it easy to order, answered all my questions about the product (a GORGEOUS silver cream pitcher), and even emailed to make sure I had received it. I am so impressed!
25 November 2024
Unprompted review
Reply from ARTEMEST
Dear Elizabeth,
Thank you so much for your wonderful feedback; we truly appreciate your kind words!
We’re thrilled to hear that your experience was exceptional throughout the entire process. Our goal is always to make the ordering process as seamless as possible and ensure you have all the information you need.
We look forward to supporting you with your next purchase!
Warm regards,
Artemest Concierge Team
Reply from ARTEMEST
Dear Angela,
Thank you for your kind feedback!
We’re delighted that you chose Artemest to find a special gift. It’s wonderful to hear that you loved the product and appreciated the prompt delivery.
We look forward to hearing from you soon!
Warm regards,
Artemest Concierge Team
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